Edward Downey
Banbury,Oxfordshire
Summary
Dedicated professional with a strong focus on punctuality assurance, passenger comfort, and safety compliance. Demonstrates exceptional adaptability to flexible schedules and remains calm under pressure, ensuring seamless operations even during breakdown procedures. Recognised for an impeccable safety history and expertise in reporting and documentation, contributing to reliable and efficient service delivery. Committed to maintaining the highest standards of reliability and operational excellence while prioritising passenger satisfaction.
Overview
8
8
years of professional experience
Work history
Bus driver
Stagecoach
Oxford, Oxfordshire
2023.06 - Current
- Managed difficult situations calmly, creating a peaceful environment onboard.
- Reported any mechanical problems promptly for early resolution.
- Followed company policies strictly, upholding professional standards at all times.
- Adjusted travel routes in line with weather forecasts and road conditions.
- Kept accurate logs of trips, ensuring compliance with regulations.
- Provided excellent customer service to passengers, ensuring a comfortable journey.
- Checked validity of passenger tickets or passes to prevent fraud.
- Coordinated with control centres for updated route information, keeping journeys efficient.
- Conducted pre-trip inspections of the bus to ensure roadworthiness.
- Used defensive driving techniques for minimising potential accidents.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
Catering supervisor
British Gas
Oxford, Oxfordshire
2018.03 - 2023.05
- Addressed customer complaints promptly, ensuring their satisfaction.
- Assisted the chef in meal preparation when required, ensuring efficient operations.
- Ensured compliance with local food safety laws at all times.
- Implemented health and safety regulations diligently for a secure working environment.
- Ensured adherence to dietary restrictions for customised menu options.
- Maintained cleanliness in all catering areas for a safe and hygienic work environment.
- Handled high-pressure situations calmly, maintaining service quality during peak hours.
Education
GCSEs -
Wallingford School
Oxford 09/1996 - 07/1999
Skills
- Punctuality assurance
- Passenger comfort focus
- Flexible schedule adaptability
- Breakdown procedures
- Punctuality and reliability
- Safety compliance
- Calm under pressure
- Reporting and documentation
- Impeccable safety history
Timeline
Bus driver
Stagecoach
2023.06 - Current
Catering supervisor
British Gas
2018.03 - 2023.05
GCSEs -
Wallingford School
09/1996 - 07/1999