A dynamic, results oriented and highly organised CX / Product orientated Service Delivery Exec with in depth knowledge and success across application management, Cloud, infrastructure / SaaS / PaaS, consultancy and outsourcing across numerous industry sectors including Government, Air Transport, Retail, Automotive and New Media.
Has a reputation for challenging the status quo, addressing problems quickly, delivering transformation, effectively and combined with commercial management, stakeholder management (up to C-Level).
Driven significant sales through organic growth and new business - developed and implemented growth strategies and GTM proposals, negotiated commercial and contractual models for multi million GBP accounts. Well suited to highly pressurized, fast moving environments where effective and quick decision making is required.
Successful track record developing and implementing change programmes Strategy, new services and products, transformation (Automation, Agile DevOPs), ITIL processes, CX focused Service Improvement and managing large P&L delivering world class services utilising distributed delivery models.
