Edward Bacon
Sudbury
Summary
Reliable and motivated telecommunications engineer with 4 years’ experience working in customer facing field environments. Experienced in fault finding, problem solving, working safely, and meeting performance targets while maintaining high standards of customer service. Technically minded, practical, and quick to adapt to new systems and challenges.
Overview
10
10
years of professional experience
Work History
Telecommunications Engineer
Openreach
08.2021 - Current
- Carry out copper and fibre fault finding, repair, and installation work across residential, commercial, and industrial environments
- Experienced using telecoms equipment, diagnostic tools, and fault-finding processes to identify and resolve network issues
- Carry out overhead and underground network work including climbing telegraph poles and accessing underground chambers/manholes safely
- Adhere to Openreach procedures, telecoms standards, and safety regulations including SIN 349
- Complete work efficiently while maintaining high standards of quality and health & safety compliance
- Work under pressure to meet appointment times and performance targets while maintaining customer satisfaction
- Operated independently while collaborating with engineering team to ensure effective project delivery
- Communicated technical information to customers, clarifying faults and outlining repair processes and solutions
- Drive and maintain a company vehicle while travelling to multiple customer locations each day
- Confident working in a variety of environments including residential properties, business premises, construction sites, and industrial locations
- Ensure all work is completed safely, accurately, and in line with company and industry standards
- Demonstrated problem-solving skills by adapting to unexpected faults and changing job requirements effectively
- Maintain a professional appearance and represent the company positively at all times
Floor Worker & Online General Assistant
Sainsbury’s
06.2018 - 07.2021
- Worked in the online department preparing customer orders accurately and efficiently
- Delivered face-to-face and telephone support to customers, effectively resolving inquiries and concerns.
- Monitored stock levels to guarantee product availability for customers
- Executed date checks and managed reductions to comply with company standards
- Ensured delivery vans were loaded correctly and dispatched on time
- Maintained cleanliness and organisation within the department
Pot Washer / Front of House Staff
The Flying Shuttle (Marston’s)
04.2018 - 06.2018
- Maintained cleanliness standards while assisting kitchen staff as pot washer
- Supported kitchen and front of house operations in fast-paced hospitality environment
- Worked as a food runner ensuring orders were delivered correctly and customers were satisfied
- Prepared customer orders accurately at dessert station, contributing to customer satisfaction
- Developed communication and teamwork skills while working under pressure
Customer Service Adviser (Temporary)
Argos
10.2017 - 12.2017
- Assisted customers with purchases and resolved queries to enhance their shopping experience
- Handled customer issues and escalated complaints to ensure timely resolution
- Ensured company procedures and customer service standards were followed at all times
- Maintained stock levels and organised stock room to support efficient operations
- Carried out stock checks and inventory tasks accurately
Work Experience
Haverhill Arts Centre
05.2016 - 05.2016
- Supported technical theatre operations, including projection equipment and follow spot lighting, to ensure seamless performances
- Coordinated setup and management of public events and theatre productions to enhance guest experience
- Managed visitor access and safely guided vehicles during events to maintain order
- Worked as part of a team to ensure events ran safely and efficiently
Education
Telecoms Field Operative Level 2 - Distinction
Openreach
01-2022
BTEC Level 3 Extended Diploma in Engineering - Merit
West Suffolk College
BTEC Level 2 IT - Distinction
Samuel Ward Academy
BTEC Public Services - Merit
Samuel Ward Academy
GCSE Maths - Grade 5
GCSE English - Grade 4
BTEC Public Services - Merit
Skills
- Network installation
- Engineering technical skills
- Fault finding and problem-solving skills
- IT and technology literate
- Health & safety expertise
- Deadline-oriented under pressure
- Good time management and organisation
- Reliable, punctual, and professional
- Customer service excellence
- Independent and team worker
- Full UK driving licence
References
Available upon request
Hobbies and Interests
- I enjoy playing a variety of games during my free time.
- I have a passion for bikes, I enjoy fixing them if anything goes wrong.
- I am very handy around the house and the garden. I can usually turn my hand to anything.
- I like to take things apart and put them back together to learn how they work.
Timeline
Telecommunications Engineer
Openreach
08.2021 - Current
Floor Worker & Online General Assistant
Sainsbury’s
06.2018 - 07.2021
Pot Washer / Front of House Staff
The Flying Shuttle (Marston’s)
04.2018 - 06.2018
Customer Service Adviser (Temporary)
Argos
10.2017 - 12.2017
Work Experience
Haverhill Arts Centre
05.2016 - 05.2016
Telecoms Field Operative Level 2 - Distinction
Openreach
BTEC Level 3 Extended Diploma in Engineering - Merit
West Suffolk College
BTEC Level 2 IT - Distinction
Samuel Ward Academy
BTEC Public Services - Merit
Samuel Ward Academy