Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
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Eduardo Pereira

Summary

Multilingual professional fluent in English and Portuguese, with competence in Spanish, specialising in data collection and analysis, quantitative and qualitative research, and customer relationship management. Demonstrates expertise in customer service, sales, marketing strategies, and complaint resolution, alongside a proven ability to educate and train staff. Adept at fostering strong customer relations to drive satisfaction and loyalty while leveraging analytical skills to inform strategic decision-making.

Overview

6
6
years of professional experience
9
9
years of post-secondary education

Work history

Team Member

Hollywood Bowl
Rochester and Southampton
04.2019 - Current
  • Welcomed and directed guests to their lanes, ensuring a smooth experience.
  • Answered calls and emails to facilitate bookings efficiently.
  • Served at the bar while meeting upsell targets and customer satisfaction levels.
  • Hosted guests, providing attentive service throughout their visit.
  • Collaborated closely with management on promotion strategies, boosting store visibility.
  • Handled difficult customers, resulting in conflict resolution.
  • Provided excellent customer service to enhance business reputation.

Store Colleague

Sainsburys
06.2023 - 07.2024
  • Maintaining stock levels
  • Maintaining cleanliness within the store
  • Achieving customer satisfaction targets
  • Colleague Rep
  • Working the tills

Leisure Attendant

Leonardo Royal Grand Harbour Hotel
03.2022 - 09.2023
  • Customer service through daily and catered interactions
  • Answering calls and emails regarding bookings, memberships and enquiries
  • Meeting Membership sales targets
  • Pool testing and maintenance of both it and the general facilities
  • General Admin work
  • Campaigning and marketing the club to attract new members

Brand Ambassador

The Limitless Group
01.2022 - 03.2022
  • Running and coordinating with a small team
  • Meeting sales targets
  • B2C sales

Education

Bachelor of Science - Sociology

University of Southampton
09.2020 - 08.2023

A-levels - Core Maths, Sociology, Media Studies, Portuguese

The Victory Academy
01.2018 - 01.2020

GCSEs - 10 GCSEs including English Literature, English Language, Maths, Media Studies, Portuguese

Harris Academy Beckenham
01.2014 - 01.2018

Skills

  • Fluent in English and Portuguese
  • Competent in Spanish
  • Data collection and analysis
  • Quantitative and qualitative research
  • Customer service and sales
  • Marketing strategies
  • Customer relations
  • Complaint resolution
  • Staff education and training
  • Customer relationship management

Languages

English
Native
Portuguese
Native
Spanish
Advanced

Accomplishments

  • 6th Form Headboy
  • Regional Finalist at the Jack Peachy Speakout Challenge
  • Safe Ambassador, Mentoring children in lower years struggling with mental health, Coordinating with the school's Mental Health Support team

Affiliations

  • While at school I was a part of our Eco-Committee. Implementing eco-friendly policies both within the school and the surrounding community to create a greener environment.

References

References available upon request.

Timeline

Store Colleague

Sainsburys
06.2023 - 07.2024

Leisure Attendant

Leonardo Royal Grand Harbour Hotel
03.2022 - 09.2023

Brand Ambassador

The Limitless Group
01.2022 - 03.2022

Bachelor of Science - Sociology

University of Southampton
09.2020 - 08.2023

Team Member

Hollywood Bowl
04.2019 - Current

A-levels - Core Maths, Sociology, Media Studies, Portuguese

The Victory Academy
01.2018 - 01.2020

GCSEs - 10 GCSEs including English Literature, English Language, Maths, Media Studies, Portuguese

Harris Academy Beckenham
01.2014 - 01.2018

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Eduardo Pereira