Eduardo Pereira
Summary
Multilingual professional fluent in English and Portuguese, with competence in Spanish, specialising in data collection and analysis, quantitative and qualitative research, and customer relationship management. Demonstrates expertise in customer service, sales, marketing strategies, and complaint resolution, alongside a proven ability to educate and train staff. Adept at fostering strong customer relations to drive satisfaction and loyalty while leveraging analytical skills to inform strategic decision-making.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work history
Team Member
Hollywood Bowl
Rochester and Southampton
2019.04 - Current
- Welcomed and directed guests to their lanes, ensuring a smooth experience.
- Answered calls and emails to facilitate bookings efficiently.
- Served at the bar while meeting upsell targets and customer satisfaction levels.
- Hosted guests, providing attentive service throughout their visit.
- Collaborated closely with management on promotion strategies, boosting store visibility.
- Handled difficult customers, resulting in conflict resolution.
- Provided excellent customer service to enhance business reputation.
Store Colleague
Sainsburys
2023.06 - 2024.07
- Maintaining stock levels
- Maintaining cleanliness within the store
- Achieving customer satisfaction targets
- Colleague Rep
- Working the tills
Leisure Attendant
Leonardo Royal Grand Harbour Hotel
2022.03 - 2023.09
- Customer service through daily and catered interactions
- Answering calls and emails regarding bookings, memberships and enquiries
- Meeting Membership sales targets
- Pool testing and maintenance of both it and the general facilities
- General Admin work
- Campaigning and marketing the club to attract new members
Brand Ambassador
The Limitless Group
2022.01 - 2022.03
- Running and coordinating with a small team
- Meeting sales targets
- B2C sales
Education
Bachelor of Science - Sociology
University of Southampton
2020.09 - 2023.08
A-levels - Core Maths, Sociology, Media Studies, Portuguese
The Victory Academy
2018.01 - 2020.01
GCSEs - 10 GCSEs including English Literature, English Language, Maths, Media Studies, Portuguese
Harris Academy Beckenham
2014.01 - 2018.01
Skills
- Fluent in English and Portuguese
- Competent in Spanish
- Data collection and analysis
- Quantitative and qualitative research
- Customer service and sales
- Marketing strategies
- Customer relations
- Complaint resolution
- Staff education and training
- Customer relationship management
Languages
English
Native
Portuguese
Native
Spanish
Advanced
Accomplishments
- 6th Form Headboy
- Regional Finalist at the Jack Peachy Speakout Challenge
- Safe Ambassador, Mentoring children in lower years struggling with mental health, Coordinating with the school's Mental Health Support team
Affiliations
- While at school I was a part of our Eco-Committee. Implementing eco-friendly policies both within the school and the surrounding community to create a greener environment.
References
References available upon request.
Timeline
Store Colleague
Sainsburys
2023.06 - 2024.07
Leisure Attendant
Leonardo Royal Grand Harbour Hotel
2022.03 - 2023.09
Brand Ambassador
The Limitless Group
2022.01 - 2022.03
Bachelor of Science - Sociology
University of Southampton
2020.09 - 2023.08
Team Member
Hollywood Bowl
2019.04 - Current
A-levels - Core Maths, Sociology, Media Studies, Portuguese
The Victory Academy
2018.01 - 2020.01
GCSEs - 10 GCSEs including English Literature, English Language, Maths, Media Studies, Portuguese
Harris Academy Beckenham
2014.01 - 2018.01