Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Hi, I’m

Eduardo Alcina

Cambridge,Coton
Eduardo Alcina

Summary

Fluent in Spanish and English with strong sales acumen and passion for delivering exceptional hospitality experiences. Skilled at building rapport with clients, understanding their needs, and providing tailored solutions to drive customer satisfaction and revenue growth. Collaborative team player excelling in fast-paced environments, leveraging analytical and critical thinking to optimize workflows and enhance service quality. Experienced in multilingual communication for seamless interactions with diverse clientele. Committed to structured planning, adaptability, and efficiency in sales and hospitality settings.

Overview

19
years of professional experience

Work History

Global Distribution & Symply

Sales Account Manager EMEA
12.2020 - Current

Job overview

  • Build lasting relationships with new and existing clients.
  • Prospect the Market looking for new leads.
  • Follow-up leads are generated by marketing activity.
  • Booking and attending meetings with prospective clients
  • Complete weekly sales reports.
  • Achieving set monthly and quarterly revenue targets
  • Manage and grow a portfolio of National/Key Accounts.
  • Develop tailored sales strategies and drive revenue growth.
  • Deliver support to reseller partners.
  • Collaborate with marketing to create campaigns.
  • Identify upsell, cross-sell, and new product opportunities.
  • Analyse account performance and share market insights for strategic planning.
  • Attend trade shows, conferences, and key customer events.
  • Understanding of distributor/manufacturer supply chains.
  • Analyse client performance data (sales, advertising, inventory, etc.) to identify trends, opportunities, and actionable insights.
  • Collaborate with internal teams. Coordinate with the production, warehouse, and logistics teams to ensure orders are fulfilled and delivered on time.
  • Respond to customer queries and resolve them by providing timely and accurate information.
  • Assisting with the preparation of quotes and proposals, and processing customer orders.
  • Managed portfolio of 172 accounts.

Booking.com

Executive Customer Service (Spanish & English)
05.2016 - 12.2020

Job overview

  • Meeting and exceeding targets.
  • Extensive use of the internal system.
  • Dealing with guest and hotel queries and complaints.
  • Handling difficult calls.
  • Handling calls from other agents / Assisting colleagues.
  • Organising daily tasks.
  • Training new hires for the customer executive role
  • Assisted and trained customers/partners on the use of internal and external systems.

Holiday Inn Express (Duxford)

Guest Services Manager
07.2014 - 01.2016

Job overview

  • Leading the Guest Services operation
  • Delivery of an exceptional guest experience.
  • Customer enquiries and requests for bookings.
  • Working across the Front office & Food & Beverage.
  • Front of House Service: Lead and train front-of-house staff.
  • Ensuring a welcoming atmosphere and prompt, friendly service.
  • Reception Work (Opera PMS): Assist with hotel reception duties using the Opera Property Management System (PMS), including check-ins, check-outs, and guest queries, ensuring a smooth guest experience.
  • Team Management: Supervise kitchen and service staff.
  • Food Safety & Hygiene: Ensure compliance with all food safety regulations, maintaining a clean and safe environment.
  • Kitchen Hygiene: Implement and monitor rigorous cleaning schedules, ensuring that all kitchen equipment and areas meet health and safety standards.

University Arms Hotel Ltd.

Assistant Manager
03.2014 - 07.2014

Job overview

  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated them to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained compliance with health and safety regulations, ensuring a safe environment for staff and customers.
  • Coached new employees, ensuring a smooth onboarding process and quicker adaptation to their roles.

Burger King

Burger King Crew
09.2013 - 03.2014

Grupo Hamilton

Founder / General Manager
01.2006 - 07.2013

Job overview

  • I set up my own Learning Services Company for the hospitality sector in Andalusia (Spain). Signing agreements with major hotels (Barceló, NH, H10) and restaurants. Coming to recruit 54 employees, acting as the company's General Manager and Commercial Manager within different offices and locations in Spain (Andalusia, Canary Islands and Madrid)
  • Business Relationship Management
  • Product development.
  • Sales Processes
  • Constructive Feedback
  • Lead Generation
  • Presentations
  • Reporting & Analysis
  • Key Performance Indicators
  • Leading and training.
  • Dealing with suppliers.
  • Propose and run added value initiatives (cookery lessons, theme days, taster sessions, school councils)
  • Understanding of the hospitality industry, including food and beverage service, reception, housekeeping, events, and duty management.
  • Analytical and problem-solving skills.
  • Handling difficult situations calmly and effectively.
  • Working under pressure and tight deadlines.

Education

Ave Maria
Granada

Bachelor of Science from Science
01.2002

Skills

  • Team Player & Leadership
  • Critical Thinking
  • SAP
  • Sales strategy development
  • Lead prospecting
  • Customer-oriented
  • Business development
  • CRM proficiency
  • Territory management
  • Account development
  • Market analysis
  • Business growth and retention
  • Client acquisition
  • Pipeline management
  • B2B sales
  • Sales negotiations
  • Upselling and consultative selling
  • Strong interpersonal skills
  • Account management
  • Rapport and relationship building
  • Resolution-oriented
  • Sales team training
  • Sales process
  • Staff management
  • CRM software

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Sales Account Manager EMEA

Global Distribution & Symply
12.2020 - Current

Executive Customer Service (Spanish & English)

Booking.com
05.2016 - 12.2020

Guest Services Manager

Holiday Inn Express (Duxford)
07.2014 - 01.2016

Assistant Manager

University Arms Hotel Ltd.
03.2014 - 07.2014

Burger King Crew

Burger King
09.2013 - 03.2014

Founder / General Manager

Grupo Hamilton
01.2006 - 07.2013

Ave Maria

Bachelor of Science from Science

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Eduardo Alcina