Eduarda Melo
Bognor Regis,West Sussex
Summary
Highly organized and detail-oriented professional with a strong foundation in office administration, company secretarial duties, and customer service. Skilled in managing statutory filings, financial documentation, and anti-money laundering procedures with precision and compliance. Proficient in using CCH, Digita Practice Management, and spreadsheet tools to streamline workflows, maintain accurate records, and support seamless client onboarding and financial operations.
In addition to my office experience, I’ve worked in customer-facing roles, including hospitality, which taught me how to multitask, stay calm under pressure, and deliver great service. I take pride in my work, always aim to meet deadlines, and enjoy being part of a team where I can contribute, learn, and help things run smoothly.
Overview
10
10
years of professional experience
Work history
Executive Administrator
Matthews Hanton Ltd
Bognor Regis, West Sussex
08.2024 - Current
- Accurately prepare and file Confirmation Statements with Companies House for a range of client companies.
- Submit unaudited financial statements and statutory documents to Companies House in compliance with filing deadlines.
- Communicate with HMRC and complete relevant documentation, including the submission of Form 64-8 for agent authorization.
- Perform a variety of Company Secretarial tasks, such as managing share transactions, updating year-end dates, and maintaining records of persons with significant control (PSC).
- Prepare and file statutory forms including AA01 (accounting reference date change), TM01 (termination of director appointment), CH01 (change of director details), PSC01, PSC07, and PSC04.
- Handle Anti-Money Laundering (AML) identification checks and maintain a valid AML training certificate.
- Generate client accounts and follow-up tax letters for both individual and corporate clients.
- Create and manage new client profiles using Digita Practice Management (PM) and CCH software.
- Maintain accurate financial records via spreadsheets, including processing incoming payments, banking cheques, and providing transparent financial summaries.
- Proficient in using CCH, Digita PM, and Digita Company Secretarial software for administrative and compliance tasks.
- Provide exceptional client service with a professional and courteous telephone manner.
Client Advisor
AXA Travel Insurance
Redhill, Surrey
06.2024 - 08.2024
- Handle outbound and inbound calls, assisting customers with claim statuses, opening claims, and providing policy information.
- Proficient with system operations, spreadsheets, and client databases.
- Experienced in managing customer card information and chasing up processed payments.
- Provide exceptional support with professional phone manners.
Customer Service Advisor/Administrator
Manifest Family
Chichester, West Sussex
01.2021 - 05.2024
- Customer service advisor at Manifest Family, delivering exceptional support to clients, ensuring their needs are met and concerns are addressed promptly.
- Proficient in handling affiliate payments, accurately processing financial transactions, and ensuring timely payments to partners.
- Skilled in managing spreadsheet payments and commission spreadsheets, maintaining precise records and providing transparent financial insights.
- Responsible for maintaining and updating the customer database, ensuring accurate and up-to-date information for effective communication and personalised service.
- Knowledgeable about the affiliate structure, understanding the program's intricacies, and optimising it to maximise results and partnerships.
- Proficient in AI software applications, leveraging technology to enhance customer interactions, streamline processes, and improve overall efficiency.
- Possesses trading knowledge, enabling informed responses to customer inquiries and contributing to the company's financial expertise.
- Manages invoices effectively, ensuring accurate billing and timely processing for seamless financial operations.
- Expertly handles customer emails, providing timely and helpful responses, building rapport, and maintaining a positive customer experience.
- Familiar with the company's website, offering assistance to customers navigating the platform and resolving any issues they may encounter.
Sales Advisor
Benefit Cosmetics
Chichester, West Sussex
10.2019 - 01.2021
- Former sales advisor at Benefit Cosmetics, consistently delivering exceptional customer service, ensuring clients receive personalised and enjoyable shopping experiences.
- Proficient in handling phone enquiries to book clients for eyebrow wax appointments, showcasing excellent communication skills and a friendly attitude.
- Skilled in promoting and selling Benefit Cosmetics products, utilizing in-depth product knowledge to address customers' needs and preferences effectively.
- Adept at upselling products, enhancing sales revenue, and offering valuable recommendations based on clients' makeup preferences and skin types.
- Demonstrated expertise in makeup application, providing clients with professional and flattering makeovers, leaving them feeling confident and satisfied with their look.
Hairdresser Junior
Celly's Hairstyle International
Chichester, West Sussex
03.2018 - 06.2018
- Skilled hairdresser junior with a strong commitment to delivering exceptional customer service, ensuring clients' satisfaction and fostering long-lasting relationships.
- Proficient in handling phone enquiries and efficiently booking clients' appointments, demonstrating excellent communication skills and a friendly demeanour.
- Diligent in maintaining a clean and organised salon environment, ensuring a pleasant and hygienic experience for both clients and colleagues.
- Adept at selecting the appropriate hair colour for clients, considering their preferences and individual needs, and delivering stunning results.
- Demonstrated expertise in providing top-notch hair washing and styling services, showcasing creativity and technical proficiency to achieve desired looks for clients.
Sales Advisor
New Look
Bognor Regis, West Sussex
10.2017 - 02.2018
- Experienced sales advisor with a proven track record of delivering exceptional customer service at New Look, ensuring customer satisfaction and loyalty.
- Proficient in handling transactions and operating the till efficiently, maintaining accuracy and adherence to company policies.
- Adept at assisting customers in finding their desired items, utilising product knowledge and excellent communication skills to meet their needs.
- Highly skilled in organising the store layout, creating an inviting shopping environment, and diligently price tagging all clothing items for easy access and streamlined shopping experience.
- Demonstrated ability to thrive in a fast-paced retail environment, showcasing adaptability and a strong work ethic while contributing to the success of the store.
Waitress
Dom Restaurant
Bracklesham Bay, West Sussex
09.2015 - 01.2016
- Waitress with a stellar track record of providing top-notch customer service at Dom Italian restaurant, ensuring a memorable dining experience for patrons.
- Proficient in handling payments and operating the till with precision, maintaining accuracy and efficiency during high-volume periods.
- Skilled in handling phone enquiries with professionalism and courtesy, adeptly answering questions and assisting customers in making reservations.
- Well-versed in managing table reservations, optimising restaurant seating capacity, and coordinating with the kitchen staff to ensure smooth service flow.
- Possesses a friendly and approachable demeanour, fostering a welcoming atmosphere that keeps customers coming back and contributing to the restaurant's positive reputation.
Education
GCSEs -
The Regis School
Bognor Regis, West SussexDiploma of Higher Education -
Level 2 Diploma Women And Men's Hair
Chichester, West SussexDiploma of Higher Education -
Level 3 Diploma Business Management
Chichester, West SussexSkills
- Advanced customer service
- Problem-solving
- Communication skills
- Team building
- Multilingual
- Accounting
- Reporting & Documentation
- Microsoft Outlook
- Customer Relationship
- Organisation & Time Management
- Effective Phone Communication
Languages
English
Fluent
Portuguese
Fluent
Spanish
Advanced
Timeline
Executive Administrator
Matthews Hanton Ltd
08.2024 - Current
Client Advisor
AXA Travel Insurance
06.2024 - 08.2024
Customer Service Advisor/Administrator
Manifest Family
01.2021 - 05.2024
Sales Advisor
Benefit Cosmetics
10.2019 - 01.2021
Hairdresser Junior
Celly's Hairstyle International
03.2018 - 06.2018
Sales Advisor
New Look
10.2017 - 02.2018
Waitress
Dom Restaurant
09.2015 - 01.2016
GCSEs -
The Regis School
Diploma of Higher Education -
Level 2 Diploma Women And Men's Hair
Diploma of Higher Education -
Level 3 Diploma Business Management
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