Eduard Czika
Stevenage,Hertfordshire
Summary
Experienced in technical support and user assistance, specialising in software and system troubleshooting, login issue resolution, and device setup and configuration. Proficient in customer service, escalation handling, and complaint resolution, with a strong focus on service recovery. Skilled in operations and administration tasks including revenue reporting, payment processing, stock control, event coordination, scheduling, and compliance administration. Adept at using business systems such as Phorest and Magicline alongside Microsoft Office tools like Outlook for effective customer records management and user account administration. Committed to delivering exceptional support through telephone communication and technical documentation while aiming to enhance operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Receptionist / Operations Support
ODYSSEY HEALTH CLUB & SPA
Knebworth, Hertfordshire
2024.09 - Current
- Manage Front of House operations within a busy health club and spa environment.
- Administer bookings, schedules and customer records using Phorest and Magicline.
- Produce Daily Revenue Tracker reports across multiple departments.
- Process payments, refunds and transactions exceeding £1,000.
- Investigate payment discrepancies and reconcile transaction records.
- Manage confidential customer information, consultation forms and medical declarations.
- Coordinate therapist schedules, treatment bookings and customer preferences.
- Organise large group bookings and customer events.
- Communicate booking changes, cancellations and service updates.
- Maintain customer records and resolve account-related issues.
- Assist customers with digital platforms and mobile applications.
- Troubleshoot software, printer and login issues for staff and customers.
- Train new team members on systems and operational procedures.
- Create training checklists and support materials.
- Manage spa inventory and stock-counting processes.
- Register contractors and maintain visitor records.
- Conduct pool testing and support health and safety compliance.
- Support operational readiness across multiple departments.
Café Assistant
LISTER HOSPITAL CAFÉ
Stevenage, Hertfordshire
2023.10 - 2024.02
- Delivered customer service in a fast-paced environment.
- Processed transactions and handled refunds.
- Conducted daily sales reporting.
- Maintained stock rotation and food safety compliance.
Bartender, Barista & Event Facilitator
ANGELIQUE
Stevenage, Hertfordshire
2021.02 - 2023.08
- Coordinated private events and customer bookings.
- Managed stock control and inventory.
- Processed payments and maintained compliance procedures.
- Delivered customer service in high-pressure environments.
Stock Assistant
WICKES
Stevenage, Hertfordshire
2021.05 - 2021.11
- Managed stock organisation and inventory control.
- Assisted customers with product enquiries.
- Handled payments and secure product storage.
Parcel Sorter
HERMES (EVRI)
Hemel Hempstead, Hertfordshire
2020.11 - 2021.04
- Processed parcels within strict operational deadlines.
- Maintained warehouse safety standards.
- Managed inventory tracking and high-value items.
Education
LEVEL 3 BTEC NATIONAL CERTIFICATE - Computing, Networking and Systems Support, Managing Networks, Computer Networks, IT Technical Support, Systems Troubleshooting and Repair, Software Development, Systems Analysis and Design
North Hertfordshire College
Stevenage, HertfordshireSkills
- Technical Support
- First-Line User Support
- Software & System Troubleshooting
- Login Issue Resolution
- Printer Support
- Device Setup & Configuration
- User Training
- Technical Documentation
- Business Systems
- Phorest
- Magicline
- Microsoft Office
- Outlook
- Customer Records Management
- User Account Administration
- Operations & Administration
- Revenue Reporting
- Excel Spreadsheet Creation
- Payment Processing
- Stock Control
- Event Coordination
- Scheduling
- Compliance Administration
- Customer Service
- Escalation Handling
- Complaint Resolution
- Telephone Support
- Customer Communication
- Service Recovery
Certification
- Emergency First Aid at Work
- Pool Responder Training
- Food Allergy & Intolerance Awareness
- Fire Warden Training (In Progress)
Accomplishments
- Trusted by management and directors to independently operate Front of House, Spa Reception and Bar departments.
- Trained new staff members on Phorest, Magicline and operational procedures.
- Investigated and resolved payment discrepancies through transaction audits and reconciliation.
- Managed bookings and events involving groups of up to 48 guests.
- Created spreadsheets and planning systems that improved communication across departments.
- Regularly acted as the first point of contact for technical and software-related issues.
- Managed Daily Revenue Tracker reporting across multiple business areas.
Interests
- Technology & Computing, Build, maintain and troubleshoot personal computer systems. Strong interest in IT support, networking and infrastructure technologies.
- Fitness & Endurance Training, Consistent strength training and cardiovascular conditioning. Use performance metrics and data analysis to track progression.
- Outdoor Challenges, Completed self-organised hiking expeditions in the Carpathian Mountains, demonstrating resilience, planning and problem-solving.
Timeline
Receptionist / Operations Support
ODYSSEY HEALTH CLUB & SPA
2024.09 - Current
Café Assistant
LISTER HOSPITAL CAFÉ
2023.10 - 2024.02
Stock Assistant
WICKES
2021.05 - 2021.11
Bartender, Barista & Event Facilitator
ANGELIQUE
2021.02 - 2023.08
Parcel Sorter
HERMES (EVRI)
2020.11 - 2021.04
LEVEL 3 BTEC NATIONAL CERTIFICATE - Computing, Networking and Systems Support, Managing Networks, Computer Networks, IT Technical Support, Systems Troubleshooting and Repair, Software Development, Systems Analysis and Design
North Hertfordshire College