Edson Olivera

Foster strong relationships with central operations and stakeholders, enhancing collaboration and brand visibility. Manage Principal hotels, overseeing operations and ensuring top-tier service. Direct recruitment, induction, and disciplinary processes to develop a cohesive team. Steer office administration activities and led diverse projects from inception to completion. Support colleagues' growth through company management programs. Manage linen operations and excel in fast-paced environments.

• Manage hotels, optimizing guest experiences.
• Attained optimal staffing levels for the hotel, orchestrating a successful job fair.
• Promoted two assistant managers to hotel manager roles in recognition of their exceptional performance.
• Executed events at prestigious venues like Wembley Stadium with seamless execution.
• Advocated for equality and diversity initiatives, ensuring inclusivity.
• Ensured compliance and audit standards were met consistently.
• Achieved 4-star Trip Advisor rating

• Led housekeeping, reception, and bar café teams, ensuring efficient operations.
• Resolved guest and staff issues, maintaining high satisfaction and service standards.
• Analyzed feedback and implemented improvements to enhance service quality.
• Developed team members through tailored career growth plans.
• Recruited, trained, and onboarded staff for optimal team performance.
• Boosted food and beverage revenue through effective cross-selling and upselling.
• Managed maintenance, laundry, and service operations for efficiency.
• Oversaw staff schedule, payroll, banking, health & safety compliance, and stock control.
• Ensured strict adherence to Audits and health & safety regulations.
• Coordinated operations for major events at Wembley Stadium.