Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Generic
Edon-Anfa Lulu Tiemo

Edon-Anfa Lulu Tiemo

Rugby ,Warwickshire

Summary

I am a dedicated mental health professional with extensive expertise in behavior management strategies, crisis intervention techniques, and trauma-informed care. I possess proficiency in medication administration and mental health support, with a strong emphasis on patient-centered care and interdisciplinary collaboration. I am skilled in facilitating therapy sessions, conducting risk assessments, and employing non-violent communication to effectively manage aggressive behavior and prevent self-harm. I am committed to mental health advocacy and the provision of community service referrals, with the objective of enhancing patient outcomes through individualized planning and de-escalation techniques.

Overview

15
15
years of professional experience
1
1
Certification

Work history

Enhanced Observation Assistant

University Hospital Coventry and Warwickshire
Coventry, Warwickshire
06.2023 - Current
  • Streamlined correspondence management and file organisation to increase efficiency.
  • Recorded meeting minutes to ensure documentation accuracy and accountability.
  • Managed executives' schedules to enhance daily workflow effectiveness.
  • Facilitated operations through organised task prioritisation and management.
  • Assisted with daily living activities, promoting patient comfort and independence.
  • Collaborated with healthcare teams to provide optimal patient care outcomes.
  • Documented daily observations to accurately track resident progress.
  • Advocated for mental health policies, increasing public awareness and community support.

Mental Health Care Worker

Senad Community Group
Rugby, Warwickshire
07.2021 - Current
  • Tailored support to meet individual needs, ensuring personalised service delivery.
  • Administered medication according to house policies and procedures.
  • Conducted waking shifts to address resident needs throughout night hours.
  • Developed strong relationships with patients through compassionate care.
  • Continuously assessed service users' needs, crafting actionable improvement plans.
  • Promoted participation in activities to enhance daily patient life and foster purpose.
  • Implemented and monitored services aligned with individual care programmes.
  • Coordinated eligibility enquiries, referring individuals to community assistance resources.

Mental Health Support Worker

Helping Hands Community Care
Lutterworth, Leicestershire
09.2022 - 06.2023
  • Maintained confidentiality of clients' information throughout all interactions.
  • Developed relationships with medical, welfare, and educational agencies to address client needs.
  • Monitored patients' conditions by accurately measuring pulse and weight.
  • Utilised de-escalation skills to prevent violent situations involving aggressive patients.
  • Ensured correct administration of medication to achieve optimal treatment results.
  • Supported clients with substance abuse issues by facilitating access to resources and programmes.
  • Helped clients make informed decisions aligned with their individual treatment plans.
  • Assisted service users in obtaining community resources for enhanced independence.

Online Assistant/Merchandise Handler

Gap Distribution Centre
Rugby, Warwickshire
10.2014 - 08.2021
  • Processed financial documents, including contracts, expense reports, and invoices.
  • Generated performance data reports to assist senior leadership in decision-making.
  • Established a database for daily correspondence tracking to enhance record retention.
  • Supervised 5-10 office staff, ensuring efficient task execution and performance management.
  • Handled all media and public relations inquiries to maintain positive organisational image.
  • Arranged merchandise to optimise sales through effective display strategies.
  • Managed vendor chargebacks and followed up to ensure resolution.
  • Conducted research to collect returns data and supported clerical duties like refunds and returns.

Mental Health Support Worker

lee Valley Care Home
North London, North london
05.2012 - 10.2014
  • Assisted clients to achieve personal and treatment-related goals by planning activities .
  • Writing report on services users daily and monthly activities.
  • Recording 50 incoming with outgoing medication30-70 per day .
  • To participate in supervision, training , so to undertake any other occasional duties to rise 80% daily.
  • Developed relationships with medical, welfare, educational and other agencies regarding referral and service provision for clients.
  • Assessed gaps in competence and knowledge base, proactively organising and completing relevant training for continued professional development.
  • Provided assistance to clients with accessing relevant community services such as education, training and employment to enhance wellbeing.
  • Promoted excellence in mental health care through physical, social and emotional care.
  • Working with staff on effective running of the unit by providing caring , loving and stimulating environment conducive to development and cultural needs of the client

Assistant Supervisor

Kings Oak
Birmingham, West Midlands
05.2010 - 04.2012
  • Promoted welcoming environment while managing receptionist area and fielding requests for information.
  • Supported CEO in managing operational workflow 126 staffs .
  • Developed and implemented record management procedures.
  • Managed incoming and outgoing calls for busy medical office.
  • Exceeded specific team goals by partnering with 17 staffs to share and implement best practices.
  • Strengthened traceability and developed organisation systems for records, reports and agendas.
  • Processed and accounted for loans, cheques, promissory notes and other types of financial assistance.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Welcomed guests and clients in upbeat and friendly manner.
  • Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements.
  • Scheduled and confirmed appointments for entire management team.
  • Established effective systems for record retention by creating database for daily correspondence tracking 85%.

Education

Geography And Regional Study

Ambross Ali University
Nigeria

GCSEs - English Language Grade 5

Trinity College
London
06.2024 -

NVQ Level 1 - English Language

Trinity College London
City of London
02.2013

Secondary Certification -

Ebe Foundation Secondary School
Nigeria
01.2003

Primary School certificate -

Secret Heart Primary School
Nigeria
1996

Skills

  • Behaviour Management Strategies
  • Crisis Intervention Techniques
  • Medication Administration
  • Mental Health Support
  • Multi-Disciplinary Collaboration
  • Patient-Centred Care
  • First Aid and Cardiopulmonary Resuscitation (CPR)
  • Training in Physical Restraint
  • Management of Clinical Records
  • Non-Violent Communication
  • Prevention of Self-Harm
  • Mental Health Advocacy
  • Facilitation of Therapy
  • Risk Assessment Procedures
  • Person-Centred Planning
  • Trauma-Informed Care
  • De-Escalation Techniques
  • Management of Aggressive Behaviours
  • Proficiency in Microsoft Outlook
  • Referrals to Community Services
  • Progress Reporting
  • Familiarity with the Microsoft Office Suite
  • Adherence to Safeguarding Procedures
  • Compilation of Case Notes
  • Proficiency in Data Analysis
  • Expertise in Case Management

Certification

. Level 3 Diploma in Adult Care

. Level 2 and 1

Accomplishments

.Care Certificate

. Level 3 Diploma in Adult Care

.Oral Health in Social Care

.Food Allergy Awareness Training

.FGM (Abuse Linked to Faith or Belief)

.The Essentials of Data Protection

.Statutory & Mandatory Training: Mental Capacity Act & Deprivation of Liberty Safeguards.

.Fire Safety Training

.First Aid: Primary Survey

.SENAD Infection Control Policy

.Medication Awareness

.Level 2 Safeguarding Adults

.Radicalisation and Extremism

.Medication Management

.Equality, Diversity and Inclusion in the Workplace

.Moving and Assisting People, and Moving and Handling Objects in a Health and Social Care Setting

.Awareness of Health and Safety at Work

.Nutrition and Hydration

.Level 1 Food Safety and Hygiene

.CS Reducing the spread of infection

.Statutory & Mandatory Training: Mental Health, Dementia & Learning Disabilities.

.Care Health Learning Certificate

.Level 2 safeguarding Adults Refresher

.Learning disability and Autism

.Catheter Care

.Ostomy Care

.Anal Plug

Languages

English
Fluent

References

References available upon request.

Timeline

GCSEs - English Language Grade 5

Trinity College
06.2024 -

Enhanced Observation Assistant

University Hospital Coventry and Warwickshire
06.2023 - Current

Mental Health Support Worker

Helping Hands Community Care
09.2022 - 06.2023

Mental Health Care Worker

Senad Community Group
07.2021 - Current

Online Assistant/Merchandise Handler

Gap Distribution Centre
10.2014 - 08.2021

Mental Health Support Worker

lee Valley Care Home
05.2012 - 10.2014

Assistant Supervisor

Kings Oak
05.2010 - 04.2012

Geography And Regional Study

Ambross Ali University

NVQ Level 1 - English Language

Trinity College London

Secondary Certification -

Ebe Foundation Secondary School

Primary School certificate -

Secret Heart Primary School
Edon-Anfa Lulu Tiemo