Edon-Anfa Lulu Tiemo
Rugby ,Warwickshire
Summary
I am a dedicated mental health professional with extensive expertise in behavior management strategies, crisis intervention techniques, and trauma-informed care. I possess proficiency in medication administration and mental health support, with a strong emphasis on patient-centered care and interdisciplinary collaboration. I am skilled in facilitating therapy sessions, conducting risk assessments, and employing non-violent communication to effectively manage aggressive behavior and prevent self-harm. I am committed to mental health advocacy and the provision of community service referrals, with the objective of enhancing patient outcomes through individualized planning and de-escalation techniques.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Enhanced Observation Assistant
University Hospital Coventry and Warwickshire
Coventry, Warwickshire
06.2023 - Current
- Streamlined correspondence management and file organisation to increase efficiency.
- Recorded meeting minutes to ensure documentation accuracy and accountability.
- Managed executives' schedules to enhance daily workflow effectiveness.
- Facilitated operations through organised task prioritisation and management.
- Assisted with daily living activities, promoting patient comfort and independence.
- Collaborated with healthcare teams to provide optimal patient care outcomes.
- Documented daily observations to accurately track resident progress.
- Advocated for mental health policies, increasing public awareness and community support.
Mental Health Care Worker
Senad Community Group
Rugby, Warwickshire
07.2021 - Current
- Tailored support to meet individual needs, ensuring personalised service delivery.
- Administered medication according to house policies and procedures.
- Conducted waking shifts to address resident needs throughout night hours.
- Developed strong relationships with patients through compassionate care.
- Continuously assessed service users' needs, crafting actionable improvement plans.
- Promoted participation in activities to enhance daily patient life and foster purpose.
- Implemented and monitored services aligned with individual care programmes.
- Coordinated eligibility enquiries, referring individuals to community assistance resources.
Mental Health Support Worker
Helping Hands Community Care
Lutterworth, Leicestershire
09.2022 - 06.2023
- Maintained confidentiality of clients' information throughout all interactions.
- Developed relationships with medical, welfare, and educational agencies to address client needs.
- Monitored patients' conditions by accurately measuring pulse and weight.
- Utilised de-escalation skills to prevent violent situations involving aggressive patients.
- Ensured correct administration of medication to achieve optimal treatment results.
- Supported clients with substance abuse issues by facilitating access to resources and programmes.
- Helped clients make informed decisions aligned with their individual treatment plans.
- Assisted service users in obtaining community resources for enhanced independence.
Online Assistant/Merchandise Handler
Gap Distribution Centre
Rugby, Warwickshire
10.2014 - 08.2021
- Processed financial documents, including contracts, expense reports, and invoices.
- Generated performance data reports to assist senior leadership in decision-making.
- Established a database for daily correspondence tracking to enhance record retention.
- Supervised 5-10 office staff, ensuring efficient task execution and performance management.
- Handled all media and public relations inquiries to maintain positive organisational image.
- Arranged merchandise to optimise sales through effective display strategies.
- Managed vendor chargebacks and followed up to ensure resolution.
- Conducted research to collect returns data and supported clerical duties like refunds and returns.
Mental Health Support Worker
lee Valley Care Home
North London, North london
05.2012 - 10.2014
- Assisted clients to achieve personal and treatment-related goals by planning activities .
- Writing report on services users daily and monthly activities.
- Recording 50 incoming with outgoing medication30-70 per day .
- To participate in supervision, training , so to undertake any other occasional duties to rise 80% daily.
- Developed relationships with medical, welfare, educational and other agencies regarding referral and service provision for clients.
- Assessed gaps in competence and knowledge base, proactively organising and completing relevant training for continued professional development.
- Provided assistance to clients with accessing relevant community services such as education, training and employment to enhance wellbeing.
- Promoted excellence in mental health care through physical, social and emotional care.
- Working with staff on effective running of the unit by providing caring , loving and stimulating environment conducive to development and cultural needs of the client
Assistant Supervisor
Kings Oak
Birmingham, West Midlands
05.2010 - 04.2012
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Supported CEO in managing operational workflow 126 staffs .
- Developed and implemented record management procedures.
- Managed incoming and outgoing calls for busy medical office.
- Exceeded specific team goals by partnering with 17 staffs to share and implement best practices.
- Strengthened traceability and developed organisation systems for records, reports and agendas.
- Processed and accounted for loans, cheques, promissory notes and other types of financial assistance.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Welcomed guests and clients in upbeat and friendly manner.
- Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements.
- Scheduled and confirmed appointments for entire management team.
- Established effective systems for record retention by creating database for daily correspondence tracking 85%.
Education
Geography And Regional Study
Ambross Ali University
NigeriaGCSEs - English Language Grade 5
Trinity College
London 06.2024 -
NVQ Level 1 - English Language
Trinity College London
City of London02.2013
Secondary Certification -
Ebe Foundation Secondary School
Nigeria01.2003
Primary School certificate -
Secret Heart Primary School
Nigeria1996
Skills
- Behaviour Management Strategies
- Crisis Intervention Techniques
- Medication Administration
- Mental Health Support
- Multi-Disciplinary Collaboration
- Patient-Centred Care
- First Aid and Cardiopulmonary Resuscitation (CPR)
- Training in Physical Restraint
- Management of Clinical Records
- Non-Violent Communication
- Prevention of Self-Harm
- Mental Health Advocacy
- Facilitation of Therapy
- Risk Assessment Procedures
- Person-Centred Planning
- Trauma-Informed Care
- De-Escalation Techniques
- Management of Aggressive Behaviours
- Proficiency in Microsoft Outlook
- Referrals to Community Services
- Progress Reporting
- Familiarity with the Microsoft Office Suite
- Adherence to Safeguarding Procedures
- Compilation of Case Notes
- Proficiency in Data Analysis
- Expertise in Case Management
Certification
. Level 3 Diploma in Adult Care
. Level 2 and 1
Accomplishments
.Care Certificate
. Level 3 Diploma in Adult Care
.Oral Health in Social Care
.Food Allergy Awareness Training
.FGM (Abuse Linked to Faith or Belief)
.The Essentials of Data Protection
.Statutory & Mandatory Training: Mental Capacity Act & Deprivation of Liberty Safeguards.
.Fire Safety Training
.First Aid: Primary Survey
.SENAD Infection Control Policy
.Medication Awareness
.Level 2 Safeguarding Adults
.Radicalisation and Extremism
.Medication Management
.Equality, Diversity and Inclusion in the Workplace
.Moving and Assisting People, and Moving and Handling Objects in a Health and Social Care Setting
.Awareness of Health and Safety at Work
.Nutrition and Hydration
.Level 1 Food Safety and Hygiene
.CS Reducing the spread of infection
.Statutory & Mandatory Training: Mental Health, Dementia & Learning Disabilities.
.Care Health Learning Certificate
.Level 2 safeguarding Adults Refresher
.Learning disability and Autism
.Catheter Care
.Ostomy Care
.Anal Plug
Languages
English
Fluent
References
References available upon request.
Timeline
GCSEs - English Language Grade 5
Trinity College
06.2024 -
Enhanced Observation Assistant
University Hospital Coventry and Warwickshire
06.2023 - Current
Mental Health Support Worker
Helping Hands Community Care
09.2022 - 06.2023
Mental Health Care Worker
Senad Community Group
07.2021 - Current
Online Assistant/Merchandise Handler
Gap Distribution Centre
10.2014 - 08.2021
Mental Health Support Worker
lee Valley Care Home
05.2012 - 10.2014
Assistant Supervisor
Kings Oak
05.2010 - 04.2012
Geography And Regional Study
Ambross Ali University
NVQ Level 1 - English Language
Trinity College London
Secondary Certification -
Ebe Foundation Secondary School
Primary School certificate -
Secret Heart Primary School
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