Ednane Mahmood
Blackburn,Lancashire
Summary
Seasoned professional with focus on customer service in diverse industries. Can deliver enhanced customer satisfaction and loyalty, leveraging exceptional communication, problem-solving, and relationship-building skills. Known for fostering positive customer experience through active listening and swift resolution of concerns.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Senior Customer Service Assistant
Dixy Fried Chicken
Blackburn
11.2018 - Current
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Built rapport with customers through courteous and professional communications.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Mentored junior team members on methods on industry best practices for outstanding service and retention.
- Monitored inventory movements and replenished products on salesfloor to support continuous availability.
Telesales Customer Service
Industrial Deafness Office
06.2018 - 07.2018
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Built rapport with customers through courteous and professional communications.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Referred customers to team leaders and expert advisers for complex inquiries.
- Followed scripts and processes to uphold brand standards.
- Stayed current on policies, procedures and standards to offer optimal support.
- Kept detailed records of customer interactions for future reference.
Administrative Assistant
Skip Hire Network
01.2018 - 02.2018
- Performed administrative tasks, document management and report development for inter-departmental use.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Updated client correspondence files and noted additions in file index.
- Managed information on company databases for different organisational activities to track history and safeguard accurate information.
- Directed incoming mail, interoffice messages and packages to office recipients.
Customer Service Representative
Recycle Shop
01.2015 - 01.2017
- Purchased recycled clothing from customers
- Checked condition of goods was good enough to recycle
- Addressed customer service enquires quickly and accurately.
- Purchased recycled clothing based on weight of items
- Weekly van loading of purchased items
- Inspected materials for contamination, sorting and discarding as required.
- Provided customers with information about reuse and recycling options, politely answering queries and directing to managers as needed.
- Labeled, weighed and noted baled recycled waste ready for collection and delivery.
Education
A-Level or equivalent in Level 3 Auto Electrics -
Blackburn College
Level 1 & 2 in Business Studies -
Blackburn
Level 3 in Business and Finance -
Blackburn College
Skills
- Excellent written and verbal communication skills
- ICT (5 years)
- Customer Support
- Ability to carry out repetitive tasks quickly and carefully
- Good team working skills
- Able to work to tight deadlines
- An awareness of health & safety issues
- Good IT skills
- Polite and friendly
Certification
Driving License
Timeline
Senior Customer Service Assistant
Dixy Fried Chicken
11.2018 - Current
Telesales Customer Service
Industrial Deafness Office
06.2018 - 07.2018
Administrative Assistant
Skip Hire Network
01.2018 - 02.2018
Customer Service Representative
Recycle Shop
01.2015 - 01.2017
A-Level or equivalent in Level 3 Auto Electrics -
Blackburn College
Level 1 & 2 in Business Studies -
Blackburn
Level 3 in Business and Finance -
Blackburn College
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