Edna Nzeyimana
London
Summary
Mixed-methods researcher with 5+ years of experience across psychology, UX, service transformation, and digital product development. Proficient in qualitative and quantitative methods - including data analysis, psychometrics, and ethnography, with a strong foundation in behavioural science and evaluation. I've translated complex insights into practical, equity-centred solutions across healthcare, academic, and nonprofit sectors. Skilled in leading research strategies, coordinating cross-functional teams, and embedding accessibility throughout design and decision-making, I thrive in creative, impact-driven environments.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Trainee Clinical Associate in Psychology
NHS LLR Psychological Therapies Service
Leicester
12.2022 - 12.2023
- Directed 4 service improvement projects, conducting 20+ focus groups to gather diverse user insights and reduce client complaints.
- Co-designed a language-accessibility tool based on discovery interviews for underrepresented clients.
- Led equity, diversity & inclusion (EDI) strategy implementation, improving accessibility touchpoints.
- Built outcome-focused dashboards and wrote monthly evaluation reports to inform clinical strategy.
- Delivered reflective training workshops to promote team growth and cultural awareness.
Assistant Practitioner
Reaside Clinic, BSMHFT
Birmingham
11.2021 - 09.2022
- Conducted service audits and protocol reviews to improve adherence to national care standards.
- Delivered cultural competence training that increased uptake among marginalised clients by 10%.
- Guided co-production sessions for client care protocols, contributing to increased client satisfaction.
- Facilitated experience feedback loops, using thematic analysis to inform care redesign.
Research Assistant
University of Birmingham
Birmingham
09.2019 - 07.2020
- Assisted in extracting data from multiple literature reviews and research papers, managing 2000+ data points in SPSS, Leading to a 15% improvement in outcomes.
- Drove graphic concepts and character designs for a mobile game; collaborated with cross-functional teams in Europe, piloting test games.
- Co-authored community-facing briefs and presented research to advisory boards.
- Supported UX testing and summarised insights for service redesign in academic settings.
Education
Diploma of Higher Education - Clinical Associate in Psychology
University of Exeter
Exeter 10.2022 - 12.2023
Bachelor of Science - Psychology
Aston University
Birmingham 09/2017 - 05.2021
Skills
- Empirical Data Analysis (SPSS, R, ANOVA)
- Thematic Analysis Ethnographic Studies A/B Testing
- Survey Design & Tracking Excel PowerBI SQL
- Qualtrics UserZoom UserTesting Usability Testing
- User-Centred Design Personas & Journey Mapping
- Discovery Interviews Focus Groups Diary Studies
- Heuristic Evaluation Prototype Testing Storytelling for Insights
- Figma UX Writing Accessibility and Inclusive Design
Research & Data
UX & Product
Project & Delivery
- NHS Project Coordination Stakeholder Engagement
- Quality Improvement Evaluation Reporting Workshop Facilitation
- Microsoft Teams SharePoint Agile Collaboration
- Report Writing PowerPoint Briefing
- Co-Design & Participatory Research Reflective Practice
- Cultural Competence Training Student Services Support
- Coaching & Development Lived Experience Integration
- English (Fluent) French (Conversational – reading/writing)
Training and Development Coordinator
Languages
Timeline
Trainee Clinical Associate in Psychology
NHS LLR Psychological Therapies Service
12.2022 - 12.2023
Diploma of Higher Education - Clinical Associate in Psychology
University of Exeter
10.2022 - 12.2023
Assistant Practitioner
Reaside Clinic, BSMHFT
11.2021 - 09.2022
Research Assistant
University of Birmingham
09.2019 - 07.2020
Bachelor of Science - Psychology
Aston University
09/2017 - 05.2021
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