Edmundo Cherrington
Shift Leader
New York
Summary
A team player and acknowledged as “Total Quality Customer Service Professional.” Employment Duane Reade Drug Store, New York, NY 2006 - Present Store Clerk Handle the inventory, shipments, and help customer with sales Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, and merchandising. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Shift Leader
Walgreens
New York
06.2022 - Current
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
Customer Service Associate
Walgreens
New York
03.2006 - 06.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Computer Information Systems
Monroe College
Bronx, New York 05.2001 -
Skills
Cash Handling
undefinedAdditional Information
- Cashier Scan customer items. Quickly and effectively solve customer challenges
Timeline
Shift Leader
Walgreens
06.2022 - Current
Customer Service Associate
Walgreens
03.2006 - 06.2022
Bachelor of Science - Computer Information Systems
Monroe College
05.2001 -
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