Edmond Demaj
Hospitality Ops Manager
London
Summary
Hospitality operation manager with over ten years of experience in luxury hotels and fine dining establishments. Demonstrated ability to lead multi-outlet operations and achieve significant revenue growth. Expertise in team development, enhancing guest experiences, and optimizing operational efficiency, resulting in low staff turnover and high employee engagement. Committed to delivering exceptional service and driving commercial success.
Overview
11
11
years of professional experience
4028
4028
years of post-secondary education
Work history
Ass F&B Manager | Interim F&B Manager
Clermont Hotel Group
London
09.2022 - 11.2025
- Oversee all F&B operations within Meetings & Events, Room Service, Reunion cocktail bar, Soak Restaurant, and Tea Lounge, managing team of approximately 50.
- Achieved annual revenue of £3.2M FY24, increased guest satisfaction scores, and maintained overall rating of 4.65/5; maintained one of the lowest staff turnover rates.
- Awarded Manager of the Year for exceptional leadership, team development, and results.
- Full H&S internal audit pass by 92%. Accountable for rota scheduling, holiday planning, and cross-outlet coverage.
- Hired, appraised, and trained staff; built high performing, service driven culture.
Assistant Restaurant Manager
Hilton Waldorf Aldwych
London
01.2022 - 08.2022
- Re-established post pandemic operations, strengthening service consistency and guest confidence.
- Supported cost control, rota planning, and stock management in line with Hilton standards.
- Coordinated with kitchen and events teams to deliver VIP service, private dining, and special events.
- Contributed to improved guest satisfaction scores via process improvements and team coaching.
Assistant Restaurant Manager
Il Pirata
London
06.2019 - 12.2020
- Key member of (re)opening team; recruited and onboarded FOH team and implemented SOPs.
- Collaborated on menu design, wine list, and launch promotions with chefs, suppliers, and senior leadership.
- Oversaw day-to-day service; delivered strong early guest feedback and repeat business.
- Drove cost control, scheduling, and compliance to underpin efficient, profitable operations.
Restaurant Supervisor
Bella Cosa
London
02.2017 - 05.2019
- Supervised daily operations (up to ~60 covers/shift) in a busy fine-dining setting.
- Trained and coached FOH team; supported scheduling, stock control, and H&S; compliance.
- Built strong guest relationships; promoted upselling and personalised service to drive revenue.
Restaurant & Conference Manager
DoubleTree by Hilton
Venice
10.2014 - 09.2016
- Promoted from apprenticeship to management; led a team of 20+ across restaurant and conference operations.
- Delivered conferences/banquets for up to 400 guests while maintaining high standards.
- Increased guest satisfaction scores by 16% through service improvements and staff engagement.
- Introduced cost control measures to reduce waste and improve departmental profitability.
Education
Hospitality Management - Hospitality
Formazione Turismo
VeniceDiploma of Higher Education - Dental School
Edison Volta
VeniceSkills
- Leadership & Team Development
- Guest Experience & Service Excellence
- Operational Management & Efficiency
- Event & Conference Management
- P&L; & Budget Control
- Commercial & Revenue Growth
- Health, Safety & Compliance
- Training, Recruitment & Staff Development
Awards & Recognition
Manager of the Year — The Clermont Victoria, Recognised for leadership, low staff turnover, and sustained guest satisfaction growth.
Languages
English
Fluent
Italian
Native
Albanian
Native
Spanish
Beginner
Timeline
Ass F&B Manager | Interim F&B Manager
Clermont Hotel Group
09.2022 - 11.2025
Assistant Restaurant Manager
Hilton Waldorf Aldwych
01.2022 - 08.2022
Assistant Restaurant Manager
Il Pirata
06.2019 - 12.2020
Restaurant Supervisor
Bella Cosa
02.2017 - 05.2019
Restaurant & Conference Manager
DoubleTree by Hilton
10.2014 - 09.2016
Hospitality Management - Hospitality
Formazione Turismo
Diploma of Higher Education - Dental School
Edison Volta