Edlira Hoxha
Taunton,Somerset
Summary
- Hardworking administrative professional familiar with Excel and project management. Passionate about business success and talented at supporting executive, team and customer needs.
- Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support.
- Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative.
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work history
Planning support officer
Somerset West and Taunton
Taunton, Somerset
04.2019 - Current
- Promoted the efficacy of services offered by Planning Authority at SWT
- Ensured confidentiality, maintaining all records in compliance with Data Protection Act.
- Evaluated support effectiveness by recording, storing and processing all actions performed in Acolaid
- Maintained office files in both electronic and hard copies.
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
- Answered inquiries concerning standardised policies, procedures and regulations.
- Received and screened high-volume internal and external communications, including calls, email and mail.
- Responded to telephone enquiries from clients, vendors and members of public.
- Managed incoming and outgoing calls for busy office.
Sales Representative
Intersig SHA - Insurances Company
Tirane, Albania
07.2013 - 09.2013
- Maximised business potential by providing excellent customer service
- Helped resolve client problems quickly with superior customer service.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Immediately addressed problems with customer accounts to promote quick resolution.
- Responded to telephone and in-person requests for information.
Travel Agent
Europa Express Travel & Tours
Tirane, Albania
07.2014 - 10.2018
- Utilised Amadeus to process bookings with 90% accuracy.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Asked open-ended questions to better ascertain client needs and determine the best travel offerings.
- Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates.
- Responded to clients' questions, issues and complaints in a timely manner and found appropriate solutions when needed.
Education
Bachelor of Science - Political Sciences
Europian University of Tirana
Tirane07.2015
Skills
- Organising & Sorting mail
- Professional and mature
- Microsoft Outlook
- Staff motivation
- Greeting visitors
- Scanning and laminating
Timeline
Planning support officer
Somerset West and Taunton
04.2019 - Current
Travel Agent
Europa Express Travel & Tours
07.2014 - 10.2018
Sales Representative
Intersig SHA - Insurances Company
07.2013 - 09.2013
Bachelor of Science - Political Sciences
Europian University of Tirana