Edith Lam
Wokingham,United Kingdom
Summary
An experienced professional with 20 years of solid background in executive support and sales management. Out of this, I spent over a decade working closely with General Managers as a Senior Executive Secretary, handling high-level administrative tasks and confidential data with strong efficiency. Additionally, I have 8 years of successful experience as a Sales Manager, focusing on client relationship management, sales strategies, and team collaboration. I am highly proficient in MS Office and presentation preparation, and I am looking forward to bringing my mixed expertise in both administration and sales to drive growth for your company.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Sales Manager – Corporate and Serviced Suites
Harbour Plaza Resort City
01.2022 - 04.2025
- Led and managed a sales team of 3 subordinates, overseeing 2 key operational sections to ensure smooth daily workflows and high performance.
- Supported the development and implementation of sales and marketing strategies to enhance sales margins and market presence.
- Conducted regular service calls on assigned accounts and new business sources to meet sales volume and profit targets.
- Assisted in maintaining records of former, existing, and potential clients and profiles for each.
- Performed hotel inspections for prospective clients and visitors.
- Provided market intelligence on economic trends and competitor activities.
- Aided in the creation of special promotional programs and sales policies.
- Prepared a monthly schedule to document all sales and related activities for the prior month.
- Executed ad hoc tasks and special projects as directed by senior management.
Sales Manager - Corporate and Serviced Suites
Harbour Plaza Resort City
04.2017 - 12.2021
- Conducted service calls on assigned accounts and explored new business opportunities to support sales volume and profit targets.
- Aided in developing and implementing sales and marketing strategies to enhance sales margins and market presence through various channels.
- Assisted in maintaining records of existing and potential clients with accompanying profiles.
- Contributed to the development of promotional programmes and sales policies.
- Provided suggestions on market intelligence regarding economic trends and competitor activities.
- Facilitated hotel inspections for prospective clients and visitors.
- Prepared monthly schedules to document all sales and related activities for the previous month.
- Supported ad hoc tasks and special projects as assigned.
Executive Secretary (Executive Office)
Harbour Plaza Resort City
06.2011 - 04.2017
- Supported general manager and executive assistant manager through direct reporting.
- Handled telephone calls for general manager in a polite manner and recorded messages during absences.
- Provided administrative and secretarial support to senior management executives, including greeting visitors and answering calls.
- Received and distributed mail and correspondence efficiently.
- Assisted in gathering data and compiling various reports for management.
- Conducted ad-hoc projects and assignments as requested.
- Aided HR manager in organizing annual staff party and other staff activities.
- Photocopied materials, maintained files, ordered supplies, and issued correspondence.
- Maintained executive office to high standards of professionalism.
- Performed additional duties as assigned by general manager.
Secretary to GM (Executive Office)
Cosmo Kowloon Hotel
05.2010 - 05.2011
- Assisted general manager with pre-opening project.
- Handled telephone calls in a courteous manner and took messages during absence.
- Arranged appointments and reminded of daily meetings.
- Maintained a well-organised filing system.
- Managed all incoming and outgoing correspondences, including internal memos and reports.
- Prepared presentation materials as assigned.
- Arranged meetings, prepared agendas, and took minutes.
- Coordinated office administration tasks, including business registration renewals and office supplies orders.
- Facilitated business plans and arrangements for the general manager.
- Liaised between general manager, department heads, and senior executives.
- Maintained high standards in the executive office.
- Performed additional duties as assigned by the general manager.
Secretary (To General Manager)
Shun Tak Holdings Limited
06.2008 - 05.2010
- Managed administration duties for Hong Kong and Macau office.
- Assisted general manager with office administration, personnel, and bookkeeping tasks.
- Coordinated office renovations and space allocation.
- Established relevant office systems to improve company efficiency.
- Arranged business trips for all executives.
- Supported director of sales and director of event planning with overall office administration and human resources.
- Organised and coordinated internal meetings, ensuring minutes were taken.
- Executed department filing and implemented new systems.
- Monitored inventory and maintained office equipment and stationery.
- Facilitated office removal and set up new office space.
- Travelled occasionally to Macau.
Associate Consultant
Silenus Hong Kong Ltd
05.2007 - 05.2008
- Supported clients in recruitment processes, including identifying potential candidates and conducting interviews.
- Prepared detailed profiles for candidates and assisted in offer negotiations and job status follow-ups.
- Analysed recruitment needs for various roles within the retail industry, covering sales, operations, and marketing.
Account Manager
Regal Riverside Hotel
07.2005 - 03.2007
- Executed cold call sales blitz and courtesy calls to current clients.
- Assisted director of sales in accomplishing budget and target.
- Maintained strong relationships with supportive clients through courtesy entertainment.
- Handled all incoming correspondence regarding reservations and confirmations.
- Conducted hotel inspections with clients.
- Coordinated year-end thank you party for supportive clients.
Secretary (To Director of Sales)
Regal Riverside Hotel
07.2002 - 07.2005
- Assisted director of sales with meeting schedule arrangements.
- Organised meetings by preparing agendas and taking minutes.
- Supported office operations with comprehensive administrative assistance to sales office.
Temporary Customer Service Officer
HK Cable TV Limited (i-cable)
07.1999 - 07.2002
- Assisted with filing and maintaining accurate records.
- Supported daily and monthly reporting processes.
- Handled incoming and outgoing mail efficiently.
Personal Assistant (Part-time)
New Generation Computer Technology Co
03.2002 - 04.2002
- Assisted with general secretarial duties, including typewriting and word processing.
- Participated in meetings to ensure effective communication.
- Recorded minutes accurately for future reference.
Education
Advanced Diploma - Business Administration
Hong Kong University of Science & Technology
01.2009
Diploma - Business Administration
Hong Kong University of Science & Technology
01.2008
2 years diploma - Executive Secretarial Administration
Sacred Heart Canossian College of Commerce
01.2002
HKCEE -
Queen's College Old Boys' Association Secondary School
01.2000
Skills
- Executive Support to GM
- Business Development & Sales Strategy
- Client Relationship Management
- Administrative Efficiency & MS Office
- Data Confidentiality & Maintenance
- Meeting Coordination & Appointment Scheduling
- Email Correspondence & Handling
- Interpersonal Communication & Team Collaboration
Certification
Business Writing Skills Programme
10 May 2019 - 28 June 2019
Pitman Typewriting
Elementary First Class 2000
Intermediate First Class 2000
Practical Data Processing
Intermediate First Class 2002
Word Processing Techniques
Intermediate First Class 2002
Advanced First Class 2002
Chinese Word Processing
Intermediate First Class 2002
English for Business Communications
Level 2 Pass 2002
Level 3 Pass 2002
Spoken English for Speakers of Other Language
Intermediate Pass 2002
Accounting
Level 3 Pass 2002
LCCI Book-keeping
First Level Credit 2000
Second Level Pass 2002
Timeline
Senior Sales Manager – Corporate and Serviced Suites
Harbour Plaza Resort City
01.2022 - 04.2025
Sales Manager - Corporate and Serviced Suites
Harbour Plaza Resort City
04.2017 - 12.2021
Executive Secretary (Executive Office)
Harbour Plaza Resort City
06.2011 - 04.2017
Secretary to GM (Executive Office)
Cosmo Kowloon Hotel
05.2010 - 05.2011
Secretary (To General Manager)
Shun Tak Holdings Limited
06.2008 - 05.2010
Associate Consultant
Silenus Hong Kong Ltd
05.2007 - 05.2008
Account Manager
Regal Riverside Hotel
07.2005 - 03.2007
Secretary (To Director of Sales)
Regal Riverside Hotel
07.2002 - 07.2005
Personal Assistant (Part-time)
New Generation Computer Technology Co
03.2002 - 04.2002
Temporary Customer Service Officer
HK Cable TV Limited (i-cable)
07.1999 - 07.2002
Advanced Diploma - Business Administration
Hong Kong University of Science & Technology
Diploma - Business Administration
Hong Kong University of Science & Technology
2 years diploma - Executive Secretarial Administration
Sacred Heart Canossian College of Commerce
HKCEE -
Queen's College Old Boys' Association Secondary School