Edith Fombon
Portsmouth,Hampshire
Summary
A highly skilled professional with expertise in Agile methodology, Scrum framework proficiency, and JIRA software competence. Demonstrates effective verbal articulation and proactive follow-up behaviour, ensuring seamless stakeholder collaboration and efficient sprint planning. Adept at user story creation and data entry proficiency, committed to driving project success through meticulous attention to detail and strategic planning.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
2
2
years of post-secondary education
1
1
Certification
Work history
Customer service representative
Entain
Southampton, United Kingdom
05.2025 - Current
- Provided top-notch support for increased customer satisfaction.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Enhanced communication channels through regular updates on company policies and promotions.
- Assisted customers in making informed decisions by providing detailed product information.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Scrum Master
Joinmomemtum
Portsmouth, United Kingdom
04.2025 - 09.2025
- Mitigated risks associated with project delays through proactive planning.
- Facilitated knowledge sharing sessions with cross-functional teams.
- Led sprint planning sessions, ensured alignment with business objectives.
- Liaised between business and technical teams, bridged communication gap.
- Developed communication channels to ensure transparency amongst stakeholders.
- Promoted adherence to Agile methodologies across all projects.
Education
Bachelor of Science - Management
Catholic University of Cameroon
Cameroon 10.2022 - 12.2023
Master of Business Administration - Project Management
University of Portsmouth
Portsmouth 09.2024 - 09.2025
Skills
- Effective verbal articulation
- Proactive follow-up behaviour
- Data entry proficiency
- Agile methodology expertise
- Stakeholder collaboration
- Sprint planning expertise
- Scrum framework proficiency
- JIRA software competence
- User story creation
Affiliations
- Baking
- Reading
- Doing Research
Certification
Scrum Master P1
Languages
English
Fluent
Timeline
Customer service representative
Entain
05.2025 - Current
Scrum Master
Joinmomemtum
04.2025 - 09.2025
Master of Business Administration - Project Management
University of Portsmouth
09.2024 - 09.2025
Bachelor of Science - Management
Catholic University of Cameroon
10.2022 - 12.2023
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