Summary
Overview
Work History
Skills
Education
Timeline
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Edie Birnie

Edie Birnie

Restaurant Supervisor
Plymouth

Summary

With several years of hands-on experience in the hospitality industry, I am excited to transition into an Assistant Manager role where I can combine my leadership skills, passion for customer service, and proven ability to drive team success. My previous supervisor’s feedback has reinforced that an Assistant Manager position is the natural next step for me. I’m driven to take on more responsibility and contribute at a higher level.


My experience has included overseeing daily operations, training and mentoring new team members, and managing the front of house during peak hours, ensuring both staff and customers have a positive experience. I have taken responsibility in ensuring staff are polite, professional and consistent in how customers are served. I have experience in conducting regular cleanliness inspections of the restaurant as well as food safety and hygiene inspections, ensuring that the restaurant was compliant to all regulations and maintaining a great atmosphere.


I confidently thrive in high-pressure environments and have consistently demonstrated a strong ability to manage multiple tasks, adapt quickly to changing circumstances, and maintain a smooth, efficient service. I am passionate about getting the best out of my team, leading by example, and striving for continuous improvement. With a dynamic and energetic approach to leadership, I create a positive work environment that motivates others to achieve their best. My dedication to excellence drives me to ensure that every shift feels like a success for both the team and the customers through witnessing the community that is being created through the quality service being delivered.

Overview

3
3
years of professional experience

Work History

Restaurant Supervisor

Schoolhouse Devon
07.2024 - 02.2025
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.

  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Trained and mentored staff to meet and exceed high quality standards.
  • Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Effectively operate till systems
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

FOH Staff Member

Rochelle's Cafe
05.2022 - 04.2023
  • Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
  • Demonstrated reliability by consistently opening and closing the restaurant without supervision.
  • Conducted regular stock takes to ensure accurate inventory management and minimize loss.
  • Proactively identified and solved problems in fast-paced environments to ensure consistent service quality.
  • Provided guidance to new team members by delegating responsibilities appropriately, fostering a supportive and efficient team environment.
  • Provided exceptional customer service, resulting in repeat business and positive online reviews.
  • Demonstrated strong multitasking skills by managing over 50 tables simultaneously while maintaining top-notch service standards.
  • Assisted with inventory management, ordering supplies as needed to maintain adequate stock levels.
  • Served as a liaison between guests and kitchen staff, ensuring dietary restrictions were accurately communicated and met with care.
  • Approached each shift with energy and optimism, ensuring both colleagues and customers felt welcomed and valued.

Waitress

The Duke of Cornwall
01.2023 - 06.2024
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Fully trained in all bar operations, including drink preparation, stock management, and customer service.
  • Trusted to run bar service independently, managing customer orders and maintaining smooth operations without supervision.
  • Experienced in handling all aspects of cash operations, including till use, processing refunds, and end-of-day cashing up with accuracy and accountability.
  • Delivered friendly, high-quality customer service in a fast-paced pub environment, ensuring a welcoming and positive experience for all guests.
  • Developed strong relationships with regular customers, providing personalized service and creating a welcoming atmosphere that encouraged repeat visits.
  • Proactively used downtime during quiet periods to restock supplies and complete additional cleaning tasks, ensuring the pub remained well-prepared and organized for busy shifts.

Business Apprentice

HM Land Registry
09.2024 - Current
  • Worked effectively with a diverse range of customers, colleagues, and stakeholders, consistently adapting communication style to meet individual needs and ensuring a positive experience for everyone involved.
  • Took on a mentoring role by training and supporting new apprentices, helping them develop key skills and knowledge to succeed in their roles while maintaining high standards of service.
  • Managing multiple administrative tasks like filing, scheduling meetings, and processing documents within strict deadlines.
  • Clear communication with internal teams, stakeholders, and the public, both written and verbal.
  • Experience in organizing and supporting the planning of conferences and other events, ensuring all logistical elements were in place, from scheduling to liaising with stakeholders.
  • Managed any unexpected issues or changes during events, quickly adapting to maintain high standards and ensure customer satisfaction.
  • Working in teams to complete projects, supporting colleagues, and ensuring the smooth operation of the department.
  • Ensuring adherence to governmental policies, procedures, and regulations.
  • Demonstrated the ability to identify individual team members' strengths and weaknesses, tailoring delegation and support to maximize team efficiency and foster development.
  • Used knowledge of team dynamics to assign tasks based on individual capabilities, offering mentorship and training where needed to ensure personal growth and high performance.

Skills

  • Teamwork and collaboration
  • Leadership
  • Problem-solving & Decision making
  • Time management
  • Quality control
  • Site management
  • Customer service
  • Safety awareness
  • Inventory tracking
  • Adaptability
  • Developing others
  • Dynamic and energetic team player
  • Cost control

Education

Education


Ivybridge Community College (2019-2024)


A - Levels:

  • A-Level Religious Studies - A*
  • A-Level English Language & Literature - A
  • A level History - B

GCSEs:

GCSE English Literature - 9
GCSE English Language - 9
GCSE Sociology - 9
GCSE Photography - 9
GCSE Dance - 9
GCSE Maths - 7
GCSE Biology - 7
GCSE Physics - 7
GCSE Chemistry - 7

Timeline

Business Apprentice

HM Land Registry
09.2024 - Current

Restaurant Supervisor

Schoolhouse Devon
07.2024 - 02.2025

Waitress

The Duke of Cornwall
01.2023 - 06.2024

FOH Staff Member

Rochelle's Cafe
05.2022 - 04.2023

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Edie BirnieRestaurant Supervisor