Summary
Overview
Work History
Education
Skills
Timeline
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Edgar Santoyo

Chicago,IL

Summary

Experienced professional in customer support, conflict resolution, and communication. I am skilled in various industries, including hospitality, food, retail, automotive, Clergy and building maintenance.

Overview

10
10
years of professional experience

Work History

General Manager of Food Service

Misericordia Health Center
01.2022 - 12.2023
  • Managed office operations while scheduling appointments for department managers.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.

Produce Manager

Whole Foods Market
10.2018 - 06.2022
  • Mentored and develop multiple teams, improving morale and productivity. avg of 10 team members per team.
  • Performed perfect Food Safety scores in Ever-clean Audits
  • Increased sales by 10% in two low-volume stores. In two produce departments
  • Boosted produce sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help our company evolve and grow.

Kitchen Manager

Levy, Wrigley Field
04.2017 - 10.2018
  • Help deploy haute cuisine for new dining experience at Wrigley's VIP Club to boost Chicago Cubs branding.
  • Delivered in-depth training to workers in food preparation and customer service roles to promote strong team performance
  • Delegated food preparation duties for 10 cooks
  • Scheduled and received food and beverage deliveries, adhering to food costs and budget for 30,000$ weekly food operation.

Sous Chef

Soho House
01.2015 - 11.2018
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflow on multiple stations
  • Acted as head chef when required to maintain continuity of service and quality.
  • Track invitentory and place weekly orders

Junior Sous Chef

Spiaggia
07.2013 - 01.2015
  • Execute BOE for our Private event dining rooms.
  • Execute fine dining Italian dining to parties of up to 300 guests.
  • Train New Staff in our Private events Kitchen
  • Oversee the cleanliness of each station in kitchen

Education

Associate of Arts - Culinary Arts

Le Cordon Bleu College of Culinary Arts
Chicago, IL
09.2012

Skills

  • Leadership
  • Business math — Familiar
  • General manager (hospitality) — Highly Proficient
  • Solving group scheduling problems and reading and interpreting P&L statements
  • Inventorying and Purchasing
  • Coaching and mentoring
  • Microsoft Word
  • Data Entry
  • Sorting and Labeling
  • Fluent in Spanish

Timeline

General Manager of Food Service

Misericordia Health Center
01.2022 - 12.2023

Produce Manager

Whole Foods Market
10.2018 - 06.2022

Kitchen Manager

Levy, Wrigley Field
04.2017 - 10.2018

Sous Chef

Soho House
01.2015 - 11.2018

Junior Sous Chef

Spiaggia
07.2013 - 01.2015

Associate of Arts - Culinary Arts

Le Cordon Bleu College of Culinary Arts

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Edgar Santoyo