Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Eden Winwood

Bromsgrove,Worcestershire

Summary

A seasoned professional with extensive expertise in the automotive industry, encompassing aftermarket, supply chain, retail networks, and dealer engagement. Demonstrates a strong ability to manage help desks providing business and technical support to diverse clientele. Proficient in Microsoft applications and excels in critical thinking, adept at analysing large data sets to derive logical conclusions and recommendations. Possesses excellent communication skills, fostering cross-functional collaboration with experts across various fields. Highly culturally aware with decades of experience working internationally, including in China, Germany, and Poland. Committed to leveraging global experience to drive organisational success.

Overview

42
42
years of professional experience

Work history

Manager - Global Customer Care

Jaguar Land Rover
Coventry, West Midlands
07.2016 - Current

Managing a large team (70+) with the following responsibilities:

* Creating and releasing spare parts for subsequent stocking and distribution worldwide across 20+ parts distribution centres

* Compiling and maintaining an electronic parts catalogue, covering 25+ carlines and over 400,000 part numbers

* Providing help desk functions covering (a) Retailer part queries (b) Internal technical queries (c) Parts classification queries for Customs brokers & (d) Support to our China Joint Venture colleagues

* Maintaining parts master data throughout the lifecycle of the part

* Obtaining long term supplier declarations of preferential duty rates, helping overseas subsidiaries and Imports to benefit from UK free trade agreements.

Manager - Sales Reporting

JLR
Coventry, West Midlands
10.2009 - 07.2016

Various roles during this 7 year period, including:

* Project manager for an initiative to improve the built-to-order ration, reduce slow moving inventory, and improve order to delivery times

* Managed a term building sales specifications, so that customers order match the marketing offer, and are passed to the factory for accurate build

* Sales and operations, managing the demand forecasts, working with Manufacturing colleagues to agree future build plans, and gaining Board level sign off monthly at the Sales & Ops Planning reviews

Manager - Parts Release & Publications

JLR
Coventry, West Midlands
07.2001 - 07.2016

Managing a team of 20+ with the following responsibilities:

* Creating and releasing spare parts for subsequent stocking and distribution worldwide across parts distribution centres

* Distribution of parts catalogues on microfiche and paper media; this was the replaced by a project to adopt and migrate to an electronic parts catalogue

* Worked closely with the parent owner, BMW, to integrate processes and policies, and identify and implement best practices into the Land Rover operation


Freelance IT Consultant

Various Clients
Nationwide
10.1989 - 06.2001

* Various freelance assignments in the roles of business analyst, systems analyst, systems architect and computer programmer

*. Clients included Dept of Social Security (DSS), Inland Revenue (now HMRC), Ford Motor Co, Cable and Wireless and British Gas

Motor Insurance Underwriter

Lombard Continental Ins Co Ltd
Birmingham
10.1983 - 06.1989
  • Demonstrated keen attention to detail whilst scrutinising insurance applications.
  • Collaborated with brokers and agents to establish competitive premium rates.


Education

MBA - Business Administration

Aston university
Birmingham
01/2002 - 03/2005

A-Levels - Various

Queen Marys Grammar School
Walsall
09/1981 - 06/1983

Skills

* Broad knowledge across a number of automotive topics, including aftermarket, supply chain, retail networks, dealer engagement

* Experience in running a number of help desks that provide business and technical support to internal and external customers

* Proficient with all Microsoft applications

* Critical thinker, who can process large data sets, and make logical and reasoned conclusions and recommendations

* Good communication skills, able to build rapport and relationships; able towrope cross functionality with experts in other fields

* Very strong cultural awareness and appreciation, with decades of experience working with colleagues from other countries and cultures Experience of working in China, Germany, Poland and working with colleagues across the globe

Affiliations

  • Active outside of work, enjoying fell walking, mountain biking and paddle boarding. Keen sportsman, restricted to spectating nowadays, but a qualified Rugy Union coach

Languages

English as a second language
Beginner

Timeline

Manager - Global Customer Care

Jaguar Land Rover
07.2016 - Current

Manager - Sales Reporting

JLR
10.2009 - 07.2016

Manager - Parts Release & Publications

JLR
07.2001 - 07.2016

Freelance IT Consultant

Various Clients
10.1989 - 06.2001

Motor Insurance Underwriter

Lombard Continental Ins Co Ltd
10.1983 - 06.1989

MBA - Business Administration

Aston university
01/2002 - 03/2005

A-Levels - Various

Queen Marys Grammar School
09/1981 - 06/1983
Eden Winwood