EDEN MORES

• Explained plan benefits, authorization status, provider networks, and member services, enhancing member knowledge and satisfaction.
• Assisted Highmark members with inquiries about health insurance benefits, eligibility, claims, and coverage, ensuring clarity and understanding.
• Accessed member accounts, verified benefits, reviewed claims and authorization status, and documented interactions, providing comprehensive support.
• Protected member information while complying with HIPPA and company policies.
• Maintained quality productivity and customer satisfaction standards.

• Promoted products and services while identifying customer needs.
• Build rapport with customer and recommended suitable solutions.
• Achieved sales and performance goals while maintaining excellent customer satisfaction.
• Accurately documented customer interactions and sales activities.
• Ensured compliance with company policies and quality standards.

Provided daily tenant and client support for urgent service needs.

Completed routine safety and habitability checks, documenting issues and follow-ups.

Coordinated maintenance requests and tracked progress until resolution for residents.

Guided prospective tenants with leasing information and next-step instructions.

Provided accurate answers about healthcare products and services for customers.

Advised on health insurance eligibility and benefits through structured conversations.

Owned customer record updates and documented inquiries for next-step follow-up.

• Reviewed health insurance plan details to guide providers on coverage choices.
• Handled provider inquiries with accountable follow-through to resolve concerns.
• Maintained customer records with strict accuracy standards for every case.

• Delivered technical support for hardware and software, maintaining service standards.
• Owned diagnosis and resolution of technical issues using structured troubleshooting methods.
• Coordinated with customers during troubleshooting to reach accurate, workable outcomes.

• Recommended products based on customers needs
• Managed customer inquiries and follow up request
• Achieved sales and customer service goals