Summary
Overview
Work history
Education
Skills
Timeline
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Eden Gibbons

Bingham,Nottinghamshire

Summary

Motivated retail implementation professional with 6 years’ experience in retail operations, team collaboration, and task prioritization. Proven track record of maintaining high standards under pressure, solving problems proactively, and adapting quickly to fast-changing environments. Recognized for exceptional attention to detail, strong organizational skills, resilience, and a positive, can-do attitude. Dedicated to business success and always eager to learn and advance professionally.

Overview

6
6
years of professional experience

Work history

Retail Implementation Team Member

Holland and Barrett
UK and Ireland, United Kingdom
08.2022 - Current
  • Led and coordinated cross-functional teams within various critical paths for store refits and refreshes, collaborating with Head Office departments including Store Development, Marketing, Order Office and Transport.
  • Managed implementation projects from scope through completion, monitoring and mitigating delays.
  • Directed nationwide inventory management, overseeing stock levels, delegating merchandising tasks, and ensuring visual standards were met consistently across multiple locations.
  • Managed logistics and delivery schedules for new and refit stores, ensuring smooth operations, timely setup, and optimal product availability.
  • Procured marketing materials, consumables, uniforms, unitary items, and product orders, ensuring quality, cost efficiency, and timely delivery across multiple store locations.
  • Conducted detailed scope packs and cost sheets to inform investment decisions and drive continuous improvement for H&B stores nationwide.
  • Provided leadership and advice to on-site teams, ensuring adherence to planograms, execution of strategic merchandising adjustments, and delivery of high-standard store environments.
  • Crafted detailed project plans and schedules to guide successful implementation.
  • Streamlined refit operations by implementing innovative strategies, boosting efficiency and reducing project timelines

Shift Leader/Supervisor

Caffè Nero
Nottingham
08.2021 - 08.2022
  • Led daily operations to ensure high standards of efficiency and quality across all tasks.
  • Led and supervised team members to drive productivity and sales while fostering a positive and motivated work environment.
  • Delivered ongoing training and feedback, fostering team development and continuous improvement.
  • Applied strong problem-solving skills in challenging situations, achieving successful outcomes through effective communication and swift decision-making.
  • Boosted customer loyalty and sales by implementing strategic upselling techniques and analysing revenue data to engage customers innovatively.
  • Managed business correspondence related to maintenance, delivery orders, IT issues, and inter-store stock transfers.
  • Ensured financial accuracy by reconciling cash drawers at shift start and end, promptly addressing discrepancies.

Customer Service Assistant

BP Marks & Spencer
Farnham | Nottingham
08.2019 - 08.2022
  • Led daily operational tasks with accuracy and efficiency, including merchandise replenishment, processing reductions, managing newspaper returns, and coordinating Too Good To Go bag preparation.
  • Took ownership of customer relations by resolving complaints promptly, fostering positive shopping experience and strengthening customer loyalty.
  • Championed loyalty program initiatives, motivating team members to promote them effectively and boost sales performance.
  • Completed Wild Bean Café training and took responsibility for overseeing oven operations, food stock management, and shift coordination.
  • Mentored and trained new associates on beverage preparation and cash register procedures, ensuring high standards in sales transactions, refunds, and cash reconciliation.

Bartender

Hop Blossom
Farnham, Surrey
05.2019 - 08.2020
  • Served guests spirits, lagers and stouts at bar.
  • Demonstrated expertise in organizing bar inventory and implementing effective storage procedures to maintain optimal stock levels and meet customer demand.
  • Led bar preparation and closing operations, ensuring seamless workflow and strict adherence to hygiene standards.
  • Applied strong organizational and multitasking skills to balance customer service, team coordination, and operational needs, minimizing delays and errors.
  • Trained and delegated tasks to new bartenders, fostering smooth operations and maintaining consistently high service standards.
  • Managed bar tills accurately, processing cash and card payments with proficiency.

Education

Bachelor of Arts - Digital Film & Screen Arts

University for the Creative Arts, Farnham
Farnham
07.2019

A-Levels -

St. Georges International School, Luxembourg
Luxembourg
06.2018

GCSEs -

St. Georges International School, Luxembourg
Luxembourg
04.2001 -

Skills

  • Organisation & Time Management
  • Problem Solving & Time-Critical Decision Making
  • Effective Written and Verbal Communication
  • High Attention to Detail
  • Project Management & Strategic Planning
  • Team Leadership & Shift Management
  • Collaborative Team Player
  • Customer Service Excellence
  • Health and Safety Compliance
  • Interdepartmental Communication & Business Correspondence
  • Empathy & Emotional Intelligence
  • Patience & Conflict Resolution
  • Proficient in Microsoft Office

Timeline

Retail Implementation Team Member

Holland and Barrett
08.2022 - Current

Shift Leader/Supervisor

Caffè Nero
08.2021 - 08.2022

Customer Service Assistant

BP Marks & Spencer
08.2019 - 08.2022

Bartender

Hop Blossom
05.2019 - 08.2020

GCSEs -

St. Georges International School, Luxembourg
04.2001 -

Bachelor of Arts - Digital Film & Screen Arts

University for the Creative Arts, Farnham

A-Levels -

St. Georges International School, Luxembourg

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Eden Gibbons