EDEMA FELIX
London
Summary
Dedicated security professional with expertise in integrity maintenance, ID verification processes, and property protection capabilities. Demonstrates strong adherence to security procedures and anti-terrorism tactics while effectively enforcing company policies. Skilled in personal protection protocols with a focus on restrained use of force and team collaboration. Proficient in customer service, complaint management, and enhancing customer experience through clear communication and positive engagement. Adept at using Microsoft Office Suite and Office 365 to support multidisciplinary teamwork. Committed to maintaining a secure environment while pursuing opportunities for professional growth within the security sector.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Security officer
THE LISTER HOSPITAL
CHELSEA BRIDGE ROAD LONDON, SW1W 8RH
02.2018 - Current
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Coordinated with other officers on shift changes smoothly and effectively.
- Upheld strict access controls for ensuring building security.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Coordinated emergency response efforts in the event of safety breaches.
- Monitored multiple screens simultaneously, ensuring comprehensive coverage of premises.
- Reviewed archived footage upon request from law enforcement, helping solve criminal cases more efficiently.
- Ensured compliance with Data Protection Act during handling and storage of CCTV footages.
- Conducted routine checks of surveillance equipment, ensuring continuous operation.
- Provided customer service assistance when necessary, promoting a positive image of the company's security approach.
- Boosted situational awareness by constantly scanning surroundings beyond screen views using cameras' pan-tilt-zoom capabilities.
- Maintained high level of vigilance whilst monitoring CCTV screens for irregular activities.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Assisted HR during termination processes, ensuring employee departures were conducted peacefully.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work..
- Checked ID cards and documented details in security log.
- Kept entrances secure with consistent visitor, personnel and package screening.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Identified safety risks by analysing reports and camera footage.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Screened passengers and belongings to clear for boarding.
- Created hazard-free environment by reporting on building damage and irregularities.
- Employed covert surveillance to monitor individuals and gather evidence of violations.
- Eliminated unauthorised access through effective employee and visitor screening.
- Inspected access points for signs of tampering and secured against misuse.
- Remained flexible in rapidly moving environment and adapted to developing situations.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
Security officer
1SC GUARDING LTD
48 Skylines Village, Limeharbour, London , E14 9TS
01.2016 - 02.2018
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Managed lost property system effectively, returning items to rightful owners promptly.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Patrolled premises regularly, contributing to a safe work environment.
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
- Upheld strict access controls for ensuring building security.
- Coordinated with other officers on shift changes smoothly and effectively.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Ensured smooth traffic flow in the car park by directing vehicles efficiently.
- Trained new members of the security team, raising overall team performance levels.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Checked ID cards and documented details in security log.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Worked in security control room to continuously monitor CCTV feeds.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Completed regular patrols after business hours, preventing intrusions and detecting problems.
- Kept entrances secure with consistent visitor, personnel and package screening.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
- Eliminated unauthorised access through effective employee and visitor screening.
- Remained flexible in rapidly moving environment and adapted to developing situations.
- Investigated alarms and incidents with rigorous evidence collection.
- Screened passengers and belongings to clear for boarding.
- Secured cash and valuables against on-property loss or interference during transport.
DEPUTY STORE MANAGER
ALDI STORES LTD
840 OLD KENT ROAD LONDON, SE15 1NQ
09.2011 - 01.2016
- .
- Operated till systems correctly, ensuring accurate transactions.
- Collaborated with team members for efficient store operations.
- Handled cash transactions accurately maintaining financial integrity.
- Upheld company policies whilst interacting with customers and colleagues.
- Dealt with returns, ensuring customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Contributed to sales targets through active promotion of products.
- Provided product knowledge to customers for informed purchases.
- Supported marketing initiatives by setting up promotional displays.
- Advised customers on product selection based on their needs.
- Assisted in visual merchandising, improving shop floor appeal.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Established rapport with customers through attentive listening and communication.
- Lead the training of new staff members to improve team efficiency.
- Conducted inventory checks to ensure stock accuracy.
- Maintained tidy sales floor to enhance shopping experience.
- Boosted store reputation with excellent customer service skills.
- Participated in staff meetings contributing valuable insights for improvement.
- Managed stock levels for optimal store performance.
- Facilitated smooth checkout process, reducing wait times for customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Updated product labelling and pricing to reflect discounts and offers.
- Maintained orderly store to provide customers with pleasant shopping experience.
- Worked closely with stock team to guarantee product availability and meet client requests.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Explained product benefits maximising customer engagement while driving sales.
DEPUTY STORE MANAGER
99P STORES LTD
323-324 ELEPHANT AND CASTLE SHOPPING CENTRE, SE1 6TE
01.2010 - 09.2011
- Managed shift schedules efficiently, ensuring smooth daily operations even during peak hours.
- Addressed employee issues promptly, fostering a harmonious work environment.
- Played crucial role in annual audits, ensured compliance with financial regulations.
- Handled cash desk operations diligently ensuring no discrepancies at end of day tally.
- Coordinated promotional events to boost store's revenue streams.
- Improved store operations by implementing effective inventory management techniques.
- Implemented loss prevention strategies, reducing instances of theft within the shop floor.
- Promoted a proactive work environment through open communication channels amongst the team members.
- Fostered team spirit by conducting regular staff training and development programmes.
- Assisted in recruitment process to bring in dynamic talent into the workforce.
- Streamlined workflow processes for enhanced operational efficiency.
- Made sure merchandise was displayed attractively, led to increase in footfall.
- Maintained a clean, organised display area, ensuring a positive shopping experience for customers.
- Enhanced customer satisfaction with attention to detail and prompt resolution of complaints.
- Led daily operations to maintain smooth store running.
- Attended to customer needs promptly, leading shop teams by example.
Education
BSC - SOCIAL STUDIES
OLABISI ONABANJO UNIVERSITY
OGUN STATE NIGERIA 03.2004 - 03.2008
Skills
- Integrity maintenance
- ID verification process
- Property protection capabilities
- Security procedures adherence
- Anti-Terrorism tactics
- Company policy enforcement
- Personal protection protocols
- Restrained use of force
- Team player
- Complaint management
- Customer Service
- Multidisciplinary teamwork
- Microsoft Office Suite
- Customer experience
- Phone etiquette
- Office 365 usage
- Clear communication
- Positive attitude
- Telephone etiquette
- Customer engagement
- Microsoft Office Suite proficient
Certification
SIA DOOR SUPERVISOR LICENCE
SIA CCTV LICENCE
FIRST AID TRAINED
Languages
English
Fluent
REFRENCE
ON REQUEST
Timeline
Security officer
THE LISTER HOSPITAL
02.2018 - Current
Security officer
1SC GUARDING LTD
01.2016 - 02.2018
DEPUTY STORE MANAGER
ALDI STORES LTD
09.2011 - 01.2016
DEPUTY STORE MANAGER
99P STORES LTD
01.2010 - 09.2011
BSC - SOCIAL STUDIES
OLABISI ONABANJO UNIVERSITY
03.2004 - 03.2008
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