Edem Seyi

• During my year as a sales assistant at the Zara store, I honed my skills in organization, efficiency, and teamwork.
• Beyond handling inventory and ensuring smooth operations behind the scenes, I received customer service training that allowed me to engage directly with customers on the shop floor.
• Taking pride in being approachable and attentive whilst also using my knowledge of Zara products to help customers find exactly what they need was also important. Whether it was recommending the right footwear or assisting with sizing, I always aimed to create a positive and seamless shopping experience.

Overview: Work experience that introduced me to retail, sales and customers services and team work.

• Replenish shelves and manage inventory, assisting customers to locate products.
• Ability to address customer needs effectively and maintain a friendly and helpful attitude.
• Problem-solving, particularly when dealing with inventory shortages, or resolving customer complaints.
• Stock room assistance.
• Product knowledge.
• Handling alcohol and understanding the procedures of serving alcohol (Question 25/ ID)

Overview: Obtained valuable skills in management, building rapport, objection handling, product knowledge and negotiation skills.

• Setting short term and long term goals with planned strategies on how I will be successful in getting the sales
• Analysing previous performance in order to understand my strengths and weaknesses, understand what my solutions will be to enhance my performance
• Problem-solving skills, to navigate unexpected challenges like objections
• Ability to work independently, stay focused under pressure, and provide excellent service

Overview: Fast paced environment, where I gained invaluable customer experience and learnt about hospitality, time management, cash handling, multi-tasking and customer service.

• Serving drinks and food.
• Placing orders and operating tills, dealing with cash transactions.
• Remaining calm under pressure, especially during peak hours, and when dealing with difficult customers.
• Sharpened interpersonal skills through diverse customer and colleague interactions.
• Assisted in stock room management.
• Ensuring all areas were neat and presentable.
• Replenishing stock on the shop floor and assisting customers that are in need for help.
• Product knowledge to be able to promote items that are on promotion
• Working efficiently