Eddison Man
London
Summary
I'm a Cloud Support Engineer Apprentice with experience in Microsoft 365 administration, supporting a wide range of barristers’ chambers and assisting them with day‑to‑day technical issues. I’m now looking to progress into a 2nd Line role where I can take on more complex challenges and continue developing my technical skill
Overview
2027
2027
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
IT Support Engineer Apprentice
Instant On IT
London
2024.09 - Current
- Troubleshot common problems across Microsoft 365, Active Directory and core networking, ensuring swift resolution and minimal disruption
- Took ownership of complex incidents by gathering evidence, documenting findings, and conducting root‑cause investigations to ensure accurate fixes and long‑term stability
- Achieved multiple 100% scores for Ticket Management by maintaining clear audit trails, ensuring accurate categorisation and logging, and providing consistent, proactive updates to clients throughout the ticket lifecycle
- Provided hands‑on support to peers and technical teams, helping accelerate issue resolution, reduce client downtime, and strengthen team relationships
- Resolved strong daily volume of Microsoft 365 and Windows Support tickets, demonstrating calm communication, and disciplined escalation when required
Junior Consultant and Project Commissioner
Khivisuals
London
2024.08 - 2026.03
- Installed and maintained audio visual equipment for multiple corporations and events.
- Configured and troubleshot AV equipment such as LED screens.
- Reviewed final works to spot and correct any errors.
- Have a core understanding of cable termination in the installation of LED and AV equipment.
- Worked in a high-pressure environment for LED installations at companies such as Sky Studio, BBC News and Facebook.
Library Volunteer
Upper Norwood Library
London
- Organising and shelving books and other library materials. This involves ensuring items are in the correct order according to the library's classification system.
- Inventory management involves checking the library's resources to make sure they are appropriately accounted for and catalogued.
- Assisting with basic maintenance tasks to help keep the library clean, organised, and welcoming for visitor
Education
A levels and Diploma -
Harris Academy South Norwood
London 2021.09 - 2023.05
GCSE - undefined
Harris Academy South Norwood
London 2016.09 - 2021.06
Skills
- Teamwork
- Critical thinker
- Time management
- Adaptability
- Problem solving
Certification
- AZ-900 Microsoft Azure Fundamentals
- MS-900 - Microsoft 365 Fundamentals
- SC-900 - Microsoft Security, Compliance, and Identity Fundamentals
Languages
English
Links
https://www.linkedin.com/in/eddison-man-abbb382b3/
Employment History
Upper Norwood Library, Volunteer, London, Organising and shelving books and other library materials. This involves ensuring items are in the correct order according to the library's classification system., Inventory management involves checking the library's resources to make sure they are appropriately accounted for and catalogued., Assisting with basic maintenance tasks to help keep the library clean, organised, and welcoming for visitors.
Timeline
IT Support Engineer Apprentice
Instant On IT
2024.09 - Current
Junior Consultant and Project Commissioner
Khivisuals
2024.08 - 2026.03
A levels and Diploma -
Harris Academy South Norwood
2021.09 - 2023.05
GCSE - undefined
Harris Academy South Norwood
2016.09 - 2021.06
Library Volunteer
Upper Norwood Library