EDAN PEREIRA
Swindon,wil
Summary
Dynamic and results-driven professional with a strong foundation in customer service and effective communication. Demonstrates exceptional problem-solving abilities and creativity, complemented by technical literacy and computer skills. Adept at multi-tasking and planning, with a proven track record of successful outbound call making. Committed to fostering teamwork and maintaining a positive attitude in all interactions.
Experienced Associate with exceptional planning and prioritisation abilities for responsive, accurate administration support. Aids positive, productive office teamwork through good communication and collaboration.
Enthusiastic individual with excellent communication and organisation skills seeks experience in customer-facing administration role. Supports busy, productive environments by working with focus, drive and attention to detail.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to meet targets.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Amazon associate
Amazon
Swindon, Wiltshire
03.2025 - Current
- Organised files to increase ease of access.
- Presented findings at company meetings ensuring everyone was kept informed about departmental updates.
- Filed documents, improved data management.
- Updated client database to ensure up-to-date information.
- Fostered a positive working environment with clear communication.
Lounge Duty Manager
Plaza Premium Lounge (UK) Ltd
Heathrow Airport, UK
02.2019 - 10.2024
- Company Overview: Heathrow Airport Terminal 2, and Terminal 5. Website not provided.
- Helping the team understand performance targets and goals
- Scheduling work hours and shifts
- Monitoring employee productivity and providing constructive feedback and coaching
- Communicate with other supervisors and management to resolve company issues.
- Heathrow Airport Terminal 2, and Terminal 5. Website not provided.
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Liaised with suppliers regularly, maintaining strong business relationships.
- Stored cash floats and delivered secure banking procedures.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Handled guest complaints to protect brand reputation.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Guest Service Officer
Plaza Premium Lounge (UK) Ltd
Heathrow Airport, UK
11.2018 - 02.2019
- Company Overview: Heathrow Airport. Website not provided.
- Greet arriving guests; assign rooms, issue keys, and collect guest payment and billing information.
- Deal with guests and find ways to resolve issues to the guest's satisfaction.
- Answer telephone calls from guests seeking to make or cancel reservations.
- Ensuring smooth and efficient distribution of internal memos and mails.
- Heathrow Airport. Website not provided.
- Managed reception area efficiently to streamline check-in and check-out processes.
- Collaborated closely with all hotel departments for seamless operation and superior service quality.
- Persisted in offering high-quality customer service even during peak times-upheld reputation as a dedicated professional.
- Conducted comprehensive inductions for new staff members – ensured consistent service standards across the team.
- Maintained confidentiality of guest information to safeguard their privacy and security.
F&B Associate
Plaza Premium Lounge (UK) Ltd
Heathrow, Hillingdon
05.2017 - 11.2018
- Company Overview: Website not provided.
- Suggested guests of various menu options including wines and answered queries
- Noted guest's special requests and communicated dietary requirement to the kitchen
- Setup tables, catteries and cleared dishes off the table
- Put entries in the POS system
- Website not provided.
- Served food promptly, resulting in improved customer satisfaction.
- Assisted in inventory management for maintaining optimal stock levels.
- Utilised POS systems proficiently for seamless order processing and payment handling.
- Contributed towards team goals through effective collaboration with colleagues.
Education
SSC -
Guardian Angel High school
06.2002 - 06.2012
Skills
Customer Service
- Teamwork
- Quick Thinking
- Multi-tasking
- Positive Attitude
- Effective Communication
- Computer Literacy
- Technical Literacy
- Problem-solving
- Creativity
- Planning
- Organizing
- Outbound call making
Languages
Fluent in English
Hindi
Konkani
Custom
- Socializing with friends and family
- Watching TV
- Going fishing
- Listening to music
- Discovering new places
Affiliations
- traveling
- making new friends
- Playing games
- cooking
References
References available upon request.
Timeline
Amazon associate
Amazon
03.2025 - Current
Lounge Duty Manager
Plaza Premium Lounge (UK) Ltd
02.2019 - 10.2024
Guest Service Officer
Plaza Premium Lounge (UK) Ltd
11.2018 - 02.2019
F&B Associate
Plaza Premium Lounge (UK) Ltd
05.2017 - 11.2018
SSC -
Guardian Angel High school
06.2002 - 06.2012
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