Eda Sivri
London,United Kingdom
Summary
Dynamic and results-driven professional with a strong foundation in customer service, cash handling, and communication skills. Demonstrates expertise in problem management, time management, and active listening, ensuring efficient order processing and seamless travel arrangements. Proficient in telesales, B2B and B2C sales, with a deep understanding of product and service knowledge. Adept at teamwork and collaboration, administrative efficiency, and social media scheduling. Committed to leveraging creative writing skills to enhance brand communication while pursuing opportunities for career advancement in sales or customer relations.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Personal Assistant
MK Cosmetics
London
05.2024 - 09.2024
- Act as the point of contact between the manager and internal/external clients.
- Screen and direct phone calls and distribute correspondence.
- Handle requests and queries appropriately.
- Manage diary and schedule meetings and appointments.
- Make travel arrangements.
- Take dictation and minutes.
- Source office supplies.
- Produce reports, presentations and briefs.
- Devise and maintain office filing system.
- Coordinated daily schedules for CEO with meticulous attention to detail.
- Organised meetings, improved communication within the team.
- Managed invoice processing tasks accurately and efficiently.
- Resolved administrative issues promptly, minimised downtime in operations.
Sales representative
AtoZ catering supplier ltd
London
01.2024 - 03.2024
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Shared comprehensive brand and product knowledge to maximise sales.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Generated sales by prospecting leads, cold calling and closing deals.
- Advised customers on product range, price, delivery, warranties and product use.
- Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
- Resolved customer concerns promptly to maintain satisfaction.
- Collected and processed payments.
Customer service
Bean Café
London
06.2023 - 12.2023
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Managed transactions with high accuracy to achieve smooth till reconciliations.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Communicated clearly with other sales staff to provide faultless care throughout customer journeys.
- Used outstanding communication and cooperation skills to build productive, profitable customer relationships.
- Informed the manager of any product faults discovered.
- Provided faultless customer care from initial greeting to purchase completion.
- Kept a clean, smart professional appearance, maintaining polished company image.
Sales assistant
JD Sports
London
10.2020 - 11.2020
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Managed transactions with high accuracy to achieve smooth till reconciliations.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Communicated clearly with other sales staff to provide faultless care throughout customer journeys.
- Used outstanding communication and cooperation skills to build productive, profitable customer relationships.
- Informed the manager of any product faults discovered.
- Provided faultless customer care from initial greeting to purchase completion.
- Kept a clean, smart professional appearance, maintaining polished company image.
Education
Foundation Year - Criminology with Psychology
Barnet and Southgate College
11.2023 - 08.2024
Pearson Edexcel GCSE - Mathematics
Barnet and Southgate College
Pearson Edexcel Functional Skills - English
Barnet and Southgate College
Pearson BTEC Level 1 Introductory Diploma - Applied Science
Barnet and Southgate College
Some College (No Degree) - Dietitian And Nutritionist
Near East Universty
Northern Cyprus 08.2023
Some College (No Degree) - Criminology And Psychology
Arden University
London08.2024
Skills
- Customer Service
- Cash handling
- Communication skills
- Creative writing
- Problem management
- Time management
- Active listening
- Product and service knowledge
- Product knowledge
- Telesales
- B2B and B2C sales
- Order processing
- Teamwork and collaboration
- Travel arrangement
- Administrative efficiency
- Social media scheduling
Personal Information
Date of birth: 02/11/02
Languages
English
Native
Turkish
Fluent
Timeline
Personal Assistant
MK Cosmetics
05.2024 - 09.2024
Sales representative
AtoZ catering supplier ltd
01.2024 - 03.2024
Foundation Year - Criminology with Psychology
Barnet and Southgate College
11.2023 - 08.2024
Customer service
Bean Café
06.2023 - 12.2023
Sales assistant
JD Sports
10.2020 - 11.2020
Pearson Edexcel GCSE - Mathematics
Barnet and Southgate College
Pearson Edexcel Functional Skills - English
Barnet and Southgate College
Pearson BTEC Level 1 Introductory Diploma - Applied Science
Barnet and Southgate College
Some College (No Degree) - Dietitian And Nutritionist
Near East Universty
Some College (No Degree) - Criminology And Psychology
Arden University
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