Eda Pinto
London
Summary
Highly organised and proactive administration professional with experience across the Metropolitan Police Service, Crown Prosecution Service, HM Passport Office. Demonstrates a strong track record of coordinating administrative processes, managing stakeholder relationships, maintaining accurate records and supporting operational delivery within fast-paced public sector environments. Experienced in managing complex operational activity and consistently delivering high standards of service in fast-paced environments.
Recognised by senior leaders for strong communication skills, attention to detail, effective problem-solving and the ability to deliver high-quality work under pressure.
A confident and adaptable professional seeking to utilise extensive administrative, coordination and stakeholder management experience to support the successful delivery of leadership development programmes within the Metropolitan Police Leadership Academy.
Overview
4
4
years of professional experience
Work history
Learning and Development Coordinator
Metropolitan Police Service
2025.08 - Current
- Managed the end-to-end coordination of multiple leadership programmes.
- Took ownership of the Leadership Academy inbox and resolved complex operational enquiries.
- Coordinated delegate bookings, withdrawals, attendance and course logistics.
- Managed stakeholder relationships with inspectors, superintendents, facilitators and external partners.
- Developed Excel trackers, administrative systems and reporting tools.
- Improved programme administration by creating guidance documents and checklists.
- Identified risks and escalated operational issues appropriately.
- Collaborated across Learning & Development to ensure successful programme delivery.
Migration data analyst
Metropolitan Police Service
2024.01 - 2025.07
- Managed complex immigration-related datasets, producing accurate analysis to support operational decision-making.
- Developed reporting processes that improved data quality and efficiency.
- Collaborated with multidisciplinary stakeholders to improve data management practices.
- Conducted audits to maintain data integrity and ensure compliance.
- Provided analytical support to inform migration policy and operational activity.
- Built strong working relationships with stakeholders through effective communication and consistent delivery.
Casework Assistant/Admin
Crown Prosecution Service
2023.01 - 2024.01
- Managed sensitive casework within the Legacy Case Team, ensuring accuracy and confidentiality.
- Coordinated multiple mailboxes and responded to enquiries from police officers, prosecutors and court staff.
- Monitored remand cases and custody time limits, ensuring deadlines were consistently achieved.
- Managed data migration activities during the CONNECT implementation project.
- Produced management information using Excel to support operational decision-making.
- Worked collaboratively with stakeholders across criminal justice agencies to resolve case-related issues.
Administrative Officer
HMPO (Her Majesty's Passport Office)
London
2022.04 - 2022.08
- Processed complex passport applications in line with legislation and policy.
- Managed sensitive customer correspondence and documentation.
- Completed security and identity verification checks with a high level of accuracy.
- Maintained compliance with quality standards while consistently meeting performance targets.
Education
International Business Management - Business
London South Bank University
City of London 09/2017 - 06/2021
A-levels - -3 A-C
Leyton Sixth Form College
9 2015 - 6 2017
Skills
Leadership & Team Support
Supporting operational teams and delivery objectives
Coaching and mentoring colleagues
Building effective working relationships
Collaborative team working
Managing competing priorities
Programme & Administration Management
Inbox management
Scheduling and coordination
Meeting administration
Record management
Action tracking
Case management
Data quality assurance
Logistics coordination
Stakeholder Engagement
Senior stakeholder engagement
Partnership working
Customer service excellence
Relationship management
Cross-functional collaboration
Communication
Excellent written communication
Strong verbal communication
Active listening
Influencing and relationship building
Professional report preparation
Systems & Technology
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Database management
Data analysis
Case Management Systems (CMS)
Police systems and interfaces
Timeline
Learning and Development Coordinator
Metropolitan Police Service
2025.08 - Current
Migration data analyst
Metropolitan Police Service
2024.01 - 2025.07
Casework Assistant/Admin
Crown Prosecution Service
2023.01 - 2024.01
Administrative Officer
HMPO (Her Majesty's Passport Office)
2022.04 - 2022.08
A-levels - -3 A-C
Leyton Sixth Form College
9 2015 - 6 2017
International Business Management - Business
London South Bank University
09/2017 - 06/2021