Ed Cook
Yapton,West Sussex
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Assistant manager
Simply Sports
Oxted, Surrey
03.2016 - Current
- Streamlined store operations with efficient scheduling.
- Increased staff productivity by providing comprehensive training programmes.
- Managed daily operations to ensure smooth running of the shop floor.
- Created a positive work environment, resulting in higher employee morale.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled customer complaints effectively, restoring trust in our brand.
- Assisted in recruitment process to build an effective workforce.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Monitored sales performance regularly adjusting strategies as required.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Internet order manager
PWP Ltd
Reigate, Surrey
05.2007 - 01.2017
- Coordinated with customer service team for efficient order handling and delivery.
- Increased customer satisfaction with consistent oversight of order processing.
- Liaised with logistics team for timely dispatch of internet orders.
- Addressed customer queries related to orders, ensuring customer satisfaction.
- Managed return and exchange requests efficiently whilst maintaining high levels of customer satisfaction.
- Processed bulk orders effectively without any delay or discrepancies.
- Prepared and posted invoices to customers, processed payments and documented account updates.
Education
GCSEs - Maths, English, Science and others
St Bede's School
Redhill, Surrey 09.2001 - 07.2006
Skills
- Staff management
- Inventory control
- Product knowledge
- Customer service excellence
- Staff training development
- Recruitment and hiring
- Complaint handling
- Target setting
References
References available upon request.
Timeline
Assistant manager
Simply Sports
03.2016 - Current
Internet order manager
PWP Ltd
05.2007 - 01.2017
GCSEs - Maths, English, Science and others
St Bede's School
09.2001 - 07.2006
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