Ed Ahmed

• Acting as a broker between private sector landlords and London borough councils to secure suitable housing placements.
• Managing property inspections and ensuring compliance with EPCs, Gas Safety Certificates, EICRs and tenancy documentation.
• Liaising with councils to source suitable tenant nominations and matching applicants to available properties.
• Assessing affordability and housing eligibility, including Local Housing Allowance (LHA), benefit cap considerations, Universal Credit and additional entitlements such as PIP.
• Negotiating rental figures, including both LHA and above-LHA agreements, alongside landlord incentive packages with local authorities.
• Building and maintaining relationships with landlords, tenants, councils and agents throughout the placement process.
• Coordinating viewings and preparing vulnerable or homeless applicants for tenancy placements in a professional and supportive manner.
• Managing communication between landlords, tenants and councils regarding feedback, tenancy progression and move-in arrangements.
• Supporting tenants with initial Universal Credit change-of-circumstance processes following move-in.
• Handling early-stage tenancy issues and snagging matters between landlords and tenants following occupation.

Facilitated housing acquisitions for private sector single lets and lease schemes.

• Collaborated with landlords and agents to find suitable accommodation for housing needs.
• Assisted in coordinating property viewings and tenancy processes while following housing standards.
• Worked effectively under pressure to maintain quality output.
• Provided customer service to enhance visitor experience.
• Handled sensitive information with professionalism and care.
• Facilitated communication between departments for improved coordination.

• Private Sector landlords: Establishing strategic partnerships with private landlords to prioritise welfare reform, successfully delivering 3-9 housing acquisition requirements simultaneously.
• New initiatives: Embracing new products/services with a strategic approach, proactively sharing programme/scheme insights to influence landlords’ buy-in to welfare reform schemes, driving engagement for multiple schemes at any one time.
• Results-focused: Achieving targets by integrating KPI benchmarks and financial variables into implementing new tactics in line with organisational objectives and wider market demand.
• New client acquisition: Ensuring successful onboarding of new clients by developing relationships based on open communications and consultative selling to support informed client-focused decision-making.
• Observational analysis: Partnering with clients to review properties, sharing advice and expertise whilst brainstorming potential purchase opportunities.
• Compliance: Integrating a clear understanding of industry standards including University Credit Set up and Tenant eligibility, transformed multi-discipline relationships as a part of overall landlord negotiations.
• Internal networking: Proactively developing cross departmental relations to deliver customer focused solutions, liaising with internal departments to manage each property acquisition.
• Document management: Project managing official documentation (SLAs, contractual agreements, annual lease renewals), ensuring client requirements are balanced alongside organisational benchmarks.

• Portfolio growth: Having established a property portfolio of 300+ from a base of zero, initiated the launch of a training platform to support housing acquisition processes and policies.
• Compliance: Integrated detailed knowledge of safeguarding and regulatory frameworks to deliver an aligned, compliant property acquisition process.
• Cross-discipline relationship management: Developed and sustained long-term strategic partnerships with a diverse portfolio of stakeholders and clients, including service users, landlords, Estate Agents and legal/accounting teams.
• Complaint resolution: Resolved challenges with a collaborative approach, ensuring clients remained at the core of decision-making, working impartially to lead amicable resolutions between tenants and clients.
• Client-focused query handling: Enforced detailed scheduling to coordinate viewings across multiple properties, demonstrating expertise across every property to manage queries promptly and accurately.
• Incentive delivery: Led the landlord’s incentive and managing the processing of payments to landlords in line with approved procedures.
• Business administration: Implemented a structured, confidential administrative process, handling inspection paperwork with precision, developing/distributing schedule of works and managing certification processes.

• Commercial awareness: Assessed the company’s competitive advantage and performed intricate market research to understand potential business opportunities.
• Business networking: Established as the ‘go-to’ contact for all multidiscipline queries, driving relationships across different seniority levels including Solicitors, Landlords, Surveyors and prospective/current tenants/buyers.
• Client communications: Established a highly client-focused approach, ensuring every customer felt valued and well-informed as part of their property experience and queries or concerns were researched and addressed.
• Business development: Built initial client relations with a clear understanding of client objectives to establish prospective relationships for long-term contractual projects.
• Influential negotiations: Led prospective tenant/buyer discussions to secure the most profitable, competitive rates; managed prospective tenants/buyer relations, by matching preferences to property availabilities in terms of location and budget.
• Sales directives: Worked closely with the Board of directors to develop commercial development strategies and identify new go-to-market strategies.
• Compliance: Established in-depth insights into industry legal frameworks which impact clients; shared up to date, relevant information/guidance to clients to ensure ongoing compliance.

• Client support: Performed account management, customer-focused administration and client coordination duties to facilitate customer relationships.
• Training: Created a productive learning environment by supporting product training and providing unique selling tactics for customer-facing teams.