Ecem Gunal

· Manage and develop a portfolio of key accounts, building strong relationships with brokers and corporate clients to drive retention and revenue growth

· Act as a trusted partner to clients, delivering tailored financial and employee benefits solutions aligned to business objectives

· Identify and convert new business opportunities within existing accounts through upselling and cross-selling strategies

· Collaborate with internal teams to structure competitive and commercially viable solutions

· Lead client meetings, presentations, and negotiations, influencing stakeholders at multiple levels

· Track pipeline, forecasts, and account performance to ensure strong opportunity management

· Support delivery of strategic account plans and contribute to regional sales targets

· Maintain awareness of market trends and competitor activity to inform client strategy

As an Account Executive at Unum, I am responsible for managing a portfolio of client accounts, ensuring their needs are met and providing exceptional customer service. I collaborate with internal teams to develop and implement retention strategies, identify opportunities for account growth, and address any issues or concerns that may arise. By leveraging my strong communication and collaboration skills, I build and maintain strong relationships with clients, driving client satisfaction and contributing to the overall success of the organization.

• Developed valuable client relationships through proactive communication and service execution.
• Maximized customer satisfaction through regular follow-up and proactive problem resolution
• Participated in industry events to promote the company’s products and services
• Build engagement through digitally-enabled communications, including employee benefit newsletter,market insight and webinars, with follow-up support available to clients
• Positioning of the quote based on needs / drivers of the customer and competition involved and highlighting Unum’s unique selling points for the Account Manager(s).
• Management of Salesforce which includes monthly projections/graded cases, pipeline, market feedback, trends, and prospect reports.
• Supporting all proactive post sales activities promoting our value-added proposition to all new and existing clients.
• Served as point of contact for assigned client accounts, maintaining client satisfaction and loyalty.
• Rate and Persistency - Follow up on highlighted rate reviews to achieve our rate and persistency targets. Utilising the internal reporting tools available and engaging brokers and clients with our value-added proposition.
• Forge relationships with brokers and clients including face to face/virtual meetings and providing training to brokers and clients
• Built long-lasting client relationships using strengths in communication and interpersonal relations.

· Positioning of the quote based on needs / drivers of the customer and competition involved and highlighting Unum’s unique selling points for the Sales Consultant

· Support the consultant in following up quotes and agreeing set parameters levels for each product. Ensure all quotes are followed up to maximise new business generation and capture information on Salesforce.com of the outcome of quotes in order to gain valuable competitor / market information

· Management of Salesforce which includes monthly projections/graded cases, pipeline, market feedback, trends, and prospect reports

· Supporting all proactive post sales activities promoting our value-added proposition to all new and existing clients.

· Own all scheme expansion activities and to help consultant achieve sales targets each quarter.

Presenting webinars to employers and talking about Well-Being services as well as working in partnership with Sales Consultants to build relationships, provide proactive support and take the lead on the after sales process.

• Effectively handle all claims in a customer focused manner

• Effectively handle all claims to high technical standard in accordance with claims philosophies and client handling requirements

• Provide customers with relevant information that is clear, fair not misleading allowing them to make an informed decision

• Understand and be able to explain policy cover line with terms conditions

• Establish and maintain effective communication and relationship with all colleagues and costumers, promoting a professional business image

• Deliver individual quantitative targets, adhering to quality and accuracy standards

• Understand and be able to explain policy cover in line with terms and conditions

• Understand and apply all legal, regulatory information security and compliance requirements and report any breaches when identified any breaches when identified contribute to the achievement of team

• Peer assessing work of new starters and providing constructive feedback to help their development Handling complaints to ensure high level resolutions for the customer Taking on additional responsibilities or projects when needed Having responsibility for highly complex claims and processes which required an in-depth knowledge of our products, processes and systems
• Communicated regularly with policyholders to update them on claim status and gather necessary documentation.
• Reviewed and authorised claim payouts, ensuring compliance with policy terms and legal requirements.

• Cashing up the till and proving good numeracy skill calculating profit

• Managing the bar on daily basis and responsible of the stock and hygiene

• High standard costumer service

• Handling deliveries and signing for the deliveries and stock count

• Enforcing health and safety rules

• Increasing profit and managing cashflow

• Ensuring excellent customer service and quality delivery

• Working in the events and managing small events

• Decorating the event and helping to create the right atmosphere four our guests