Ece Ozeker
Warwick,Warwickshire
Summary
Seasoned expert in relationship management, event logistics, and design, with a proven track record in budget control and guest communication. Skilled in delivering exceptional customer service and hospitality experiences. Highly organized with strong time management and executive coaching capabilities. Dedicated to achieving successful event outcomes and nurturing long-term client partnerships.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work history
Conference and Event Sales Executive (Cluster)
Q Hotels Collection
Stratford-upon-Avon, Warwickshire
04.2024 - 03.2025
- Senior Cluster Groups, Conference and Events Sales Executive @ Stratford Manor Hotel & Doubletree by Hilton Stratford-upon-Avon
- Coordinated internal teams to ensure seamless event implementation.
- Managed logistics for smooth execution of meetings and events.
- Increased new business through strategic networking and cold calling.
- Tracked customer satisfaction rates and resolved complaints effectively.
- Developed comprehensive event proposals to secure lucrative contracts.
- Liaised with clients to understand specific needs, enhancing relationships.
- Achieved monthly sales and performance KPIs, driving team success.
- Led a cross-functional team to deliver high-quality corporate events.
Cluster Groups, Conference & Events Sales Manager
Q Hotels Collection
Stratford-upon-Avon, Warwickshire
07.2023 - 04.2024
- Maternity Cover @ Stratford Manor Hotel & Doubletree by Hilton Stratford-upon-Avon
- Streamlined sales processes to enhance team productivity.
- Pioneered the implementation of CRM systems for improved data management and customer relations.
- Negotiated lucrative contracts to secure long-term client commitment.
- Managed key accounts, resulting in consistent revenue generation.
- Implemented training programmes, improving team performance levels.
- Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Coordinated promotional campaigns to boost brand visibility.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Developed robust client relationships for improved business growth.
- Supported front-line sales teams with well-coordinated administrative operations.
- Managed team of 5 staff, driving performance with motivational strategies to exceed sales targets.
Cluster Groups, Conference& Events Sales Executive
Q Hotels Collection
Stratford-upon-Avon, Warwickshire
09.2021 - 07.2023
- Stratford Manor Hotel & Doubletree by Hilton Stratford-upon-Avon
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Identified new business opportunities that enhanced growth potential of the company.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Implemented robust CRM systems that improved tracking of sales activities and client interactions.
- Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximise revenue.
- Negotiated best-possible prices for maximised profit levels.
- Handled high-volume telesales enquiries within call-time targets.
Conference & Events Sales Executive
Hilton
01.2007 - 12.2015
- Hilton Warwick Hotel
- Organised corporate events, including luncheons and dinners, conferences and special events.
- Produced event proposals, designs and budgets, ensuring customer needs are met compliance to achieve sales targets.
- Liaised with Conference and Events team to ascertain project brief, ensuring necessary processes were in place to achieve desired results.
- Assisted with the planning and implementation of a variety of event types including corporate and special events ensuring smooth operations through the actual event days.
- Obtained required permits and risk assessments for all types of events, ensuring smooth-running planning and implementation.
- Built quick rapport with customers, using effective communication and persuasive sales techniques to increase annual profits.
- Maintained close communication with couples to achieve wedding goals and mitigate service issues.
- Raised purchase orders and ensured invoices were processed within couple of days after the event.
Food and Beverage Assistant
Hilton
06.2005 - 12.2006
- Warmly welcomed guests into dining area, strategically allocated seating and took food orders.
- Placed orders and processed payments in Micros, maintaining efficient workflow operations.
- Ensured all outgoing orders met consistently high standards, meticulously checking orders before being served to customers to maintain quality.
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Ensured prompt bill generation and collection preventing delays.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
Reservations Supervisor
Thomas Cook - Diana Travel - Antalya
04.2001 - 05.2005
- Making all the reservations to the relevant hotels in Turkish Riviera, Antalya.
- Arranged travel accommodation for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints in a timely manner, and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Liaised with other departments to ensure a coordinated service delivery.
- Coordinated group bookings efficiently whilst adhering to hotel policies.
Education
Undergraduate - Sociology
Hacettepe University
Ankara 09.1996 - 06.2000
Skills
- Relationship building
- Event logistics
- Event design
- Event budget control
- Highly organised
- Guest communications
- Hospitality experience
- Outstanding customer service
- Excellent time management
- Executive coaching and mentoring
- Reliability and dependability
- Sales negotiation
- Post-event evaluation
- Time efficiency
Languages
Turkish
Native
Timeline
Conference and Event Sales Executive (Cluster)
Q Hotels Collection
04.2024 - 03.2025
Cluster Groups, Conference & Events Sales Manager
Q Hotels Collection
07.2023 - 04.2024
Cluster Groups, Conference& Events Sales Executive
Q Hotels Collection
09.2021 - 07.2023
Conference & Events Sales Executive
Hilton
01.2007 - 12.2015
Food and Beverage Assistant
Hilton
06.2005 - 12.2006
Reservations Supervisor
Thomas Cook - Diana Travel - Antalya
04.2001 - 05.2005
Undergraduate - Sociology
Hacettepe University
09.1996 - 06.2000
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