Ecaterina Constantinescu
London,United Kingdom
Summary
Highly motivated Store Manager with a comprehensive background in retail operations and a strong focus on customers satisfaction. Skilled in managing teams to get the best from them. Successfully opened multiple store locations. Known for a friendly-professional management style, and effective problem-solving. Also fostering a positive work environment that encourages team work, professional development, and a healthy competition within the team.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work history
Department manager
Ralph Lauren
London
2025.01 - Current
- Responsible for the smooth running of daily store operations, including recruitment, onboarding, scheduling and back of house activities.
- Ensure all stock is accurately processed, replenished, maintaining high operational standards.
- Carry out regular team reviews and appraisals, setting clear objectives and supporting the team in achieving both individual and business goals.
- Actively develop and coach team members, creating opportunities for growth and fostering an environment of support and collaboration.
- Lead sales activity on the shop floor when required, guiding and motivating the team to maximize client engagement and make full use of in-store tools.
- Managed end-to-end payroll processes using Workspace, accurately inputting weekly hours, overtime, and sickness records, adjusting absences and ensuring compliance with company policies and payroll deadlines.
Store Manager
Adamo London
London
2024.05 - 2024.12
- Monitoring sales performance.
- Preparing the store budgets, ensuring financial targets were met.
- Presenting the financial reports to senior management (monthly).
- Assisting VIP customers, ensuring their specific needs and preferences were met with utmost attention to details.
- Implementing customised solutions for VIP clients, addressing their unique requirements and ensuring exceptional service experience.
Store Manager
Hugo Boss
London
2022.08 - 2024.05
- Staff management- hiring, training and scheduling employees.
- Supervising and providing ongoing training and development.
- Handling employee grievances and disciplinary actions.
- Customer service-improving customer service standards.
- Getting in touch with them on monthly basis in regards to new arrivals in store, and promotions, with a personalized text message.
- Inventory management-receiving and organizing stock, conducting twice/week checks and managing inventory levels.
- Implementing sales strategies to meet sales targets.
- Analyzing sales data, preparing weekly trade reports.
- Store operations-ensuring store is well maintained, dealing with visual merchandising of the store following the guidelines.
- Handling paperwork such as contracts, payroll, and employee appraisals.
- Using retail management software and systems.
- Successfully helped open 3 new stores locations across the area (merchandising, and also train and oversee the new store managers)
- Managed payroll administration using Kronos, reviewing and approving worked hours and absence records.
- Using and being familiar with Evo Access payroll system for precise timekeeping and compliance.
Assistant Manager
Hugo Boss
London
2021.01 - 2022.08
- Running the store to meet the company's target and policies.
- Ensure promotions are accurate and merchandised to the company's standards, staff being aware of the daily targets and achieve them.
- Deal with customers, complaints, building strong relationships with high spenders and not only.
- Prepare breakdowns of hours, based on monthly and weekly targets agreed with HR department, and organise weekly and monthly rotas for a team (10 employees)
- Regarding the VM (Visual Merchandising), changing the layout monthly, having a certain model store, and making sure the fixture placement and the product follows the guidelines.
- Dealing with banking matters, cashing in/out the tills.
Brand Specialist/Manager
Hugo Boss/Fenwicks
London
2019.06 - 2021.01
- Running the department to meet the company and the shopping centre expectations.
- Resolve all clients problems and complaints quickly and efficiently.
- Deliver company standards, strategies, and initiatives. Implement and maintain all visual merchandising standards as directed as VM guideline.
- Holding appraisal with all the employees twice/year Respond to all the emails, maintain a good communication between line managers and above.
- Have a comprehensive understanding of stock routine, product types, stock holding, processing delivery (booking in/out using Sovia/back of house system,SAP)
- Preparing weekly detailed reports regarding sales, feedback about staff and departments.
- Hiring and interviewing new people.#Responsible to hold training with new members of staff.
Sales Assistant/Supervisor
The North Face
London
2018.02 - 2019.06
- Achieving personal targets.
- Helping customers from entry into the store to the final stage of making a sale with a highly personalised approach.
- Maintain shop floor and back of house tidy and organised.
- Dealing with customers complaints.
- Build and maintain awareness of our competitors and local markets sharing any relevant findings with the line manager.
Sales Assistant
Forever 21
London
2017.07 - 2018.02
- Assisting customer with their purchase, providing product information and recommendations, ensuring a positive shopping experience.
- Maintaining a good knowledge of product lines and new merchandise to assist customers effectively.
- Stock replenishment done accurately and ensuring product availability.
- Operating cash register, processing transactions.
- Assisting in setting up promotional displays and special sales events.
Education
Business Management
University of Stefan cel Mare
SuceavaSkills
- Communications
- Time Management
- Microsoft Office
- Management
- Visual Merchandising
- Merchandising
- Customer Service
- Booking (Resource Planning Software)
- VM (Operating System)
- Sales
- Payroll administration
- Kronos, Workspace, Evo Access systems
Languages
English
Fluent
Spanish
Upper intermediate
Romanian
Native
Timeline
Department manager
Ralph Lauren
2025.01 - Current
Store Manager
Adamo London
2024.05 - 2024.12
Store Manager
Hugo Boss
2022.08 - 2024.05
Assistant Manager
Hugo Boss
2021.01 - 2022.08
Brand Specialist/Manager
Hugo Boss/Fenwicks
2019.06 - 2021.01
Sales Assistant/Supervisor
The North Face
2018.02 - 2019.06
Sales Assistant
Forever 21
2017.07 - 2018.02
Business Management
University of Stefan cel Mare