Ebruphiyor Aghahowa
Sunderland,United Kingdom
Summary
Dynamic and adaptable professional with a strong ability to multitask and manage time effectively. Demonstrates excellent communication and customer service skills, complemented by proficiency in Microsoft Office. Known for creative problem-solving and critical thinking, with a proven track record in complaint resolution handling. A dedicated team player with a willingness to learn, aiming to leverage these skills in a challenging role that fosters professional growth.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Advisor
Newcastle Building Society
Newcastle upon Tyne, Tyne & Wear
06.2024 - 11.2024
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Responded to difficult situations calmly, and gained the trust of aggrieved customers.
- Handled a high volume of 50 calls daily for faster issue resolution.
- Logged customer complaints accurately and expedited corrective actions effectively.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Transferred customer calls to respective department or personnel to address specific issues.
- Assisted customers with varying questions using product knowledge and service expertise.
- Strengthened client relationships with clear communication and problem-solving skills.
- Established positive relationships with clients by going extra mile to build rapport.
IT Customer service/ Support Practitioner
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Newcastle upon Tyne
12.2022 - 02.2024
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Improved system performance with installation of new hardware components.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Assisted in software installations to ensure optimal operating systems.
- Investigated and diagnosed customer's technical and product queries.
Education
GCSEs - Maths, English Language, English Literature, Media Studies, Geography, History, Combined Science
Southmoor Academy
Sunderland 10.2019 - 07.2022
Skills
- Ability to Multitask
- Time Management
- Adaptive team player
- Customer Service skills
- Excellent Communication
- Willingness to Learn
- Microsoft Office proficiency
- Creative problem solving
- Complaint Resolution Handling
- Creative and critical thinking
Certification
Level 2 Customer Service Practitioner
Affiliations
- In my spare time, i enjoy reading a host of books ranging from fiction to non-fiction and make out time to go outdoors and spend time with friends
Timeline
Customer Service Advisor
Newcastle Building Society
06.2024 - 11.2024
IT Customer service/ Support Practitioner
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
12.2022 - 02.2024
GCSEs - Maths, English Language, English Literature, Media Studies, Geography, History, Combined Science
Southmoor Academy
10.2019 - 07.2022
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