Ebony Herold

• Well-appointed fine dining restaurant, catering for a’ la carte & private functions. Role includes:

- Formal table settings;

- Taking orders & recommending dishes;

- Food & drink runner within main venue;

- Greet & serve at ‘over-the-counter’ for patrons at casual deck area;

- Opening & closing clean-up, re-stock & place setting duties;

- Assisting with various tasks during function/event;

- Helping the bar with basic bartending skills (pouring pints, making mixed drinks and basic cocktails);

- POS system;

- Taking note of customer special requests/allergies and communicating with the kitchen.

• Contract employee as a member of the school officer team for a large independent public high school. Broad range of administrative & customer service duties in this busy vibrant school setting; to include:

- Customer service for telephone enquiries & front-office meet n’ greet/switchboard;

- General administrative support to fellow team members & senior staff, as requested;

• In this small family run business, I was employed to supervise front-of-house duties & oversee junior staff. The café was primely located in the heart of town, servicing a very busy & diverse tourist hub. A welcoming, patient & courtesy manner was essential with the ultimate goal of patron satisfaction.
• Customer Service:

- Greet & serve ‘over-the-counter’ patrons;

- Processing pre-orders;

- Action & monitor minor complaints & requests;

- Catering duties - processing orders (i.e. from local hospital, university, schools & community groups);

- Report to the Manager on customer dissatisfaction/satisfaction feedback.

• Food handling & barista:

- Adherence to food & hygiene standards;

- Preparing & packing takeaway or dine-in orders;

- Re-stocking display cabinets, stock rotation;

- Operation of minor equipment (such as commercial kitchen appliances);

- Kitchenhand duties (decorating cakes/pastries, packing orders, cleaning workspaces).

• Cleaning & Maintenance:

- Prepare for health inspections, accessing workplace hazards, following industry protocols & practices;

- Maintain an orderly & efficient shop front & ensure serving counters, dining area & cabinets are tidy, presentable & safe (cleared of spills & leftovers);

- Thorough wash & wipe down (disinfect) public areas;

- Wash of kitchen appliances, barista counter & equipment;

- Appropriate disposal of stock & waste.

• Once a week at close of business on a Friday afternoon, I conduct a thorough office & factory clean at the premises for this small IT & printing business (approx. 10 staff members). Duties included:

- General refuse disposal to skip bin;

- Wipe down & disinfection of all surfaces;

- Kitchen clean (i.e. dishes, fridge clean out);

- Toilet clean;

- Vacuum of carpeted & tiled areas, including mopping;

- Spot cleaning & dusting when required;

- Notify owners of any hazards or damage found.

• As a flexible & reliable casual employee, I have been rostered to work independently, & during busier times, as part of the small store team. Successful sales & customer service was the focus of this role. On a daily basis, my work involved:

- Cashier & receipt payments (cash & EFTPOS);

- Undertake daily reconciliations;

- Supervise Armaguard safe collections;

- Shelving - stock, rotate & face products (able to lift & move stock in the correct & safe manner);

- Build displays & help market promotions (i.e. docket deals);

- Hygiene checks - conduct shelf, refrigeration & counter cleans;

- Monitor inventory levels & co-ordinate deliveries, including the payment of invoices;

- Operation of minor equipment (such pallet jacks);

- Ensure a clear & safe store floor is accessible & safe for staff & public (i.e. end of isle displays are stable, suitable stacking stock heights are met);

- Armed hold-up training & responsible service for customers who are ‘drunk & disorderly’ or abusive.

• In this small but tight team (15 staff), the environment was fast paced & customer service oriented. I have been commended by my employer & members of the public for showing initiative & ‘going the extra mile’. As a result, once starting as a casual junior, I secured more hours as a capable senior permanent part-timer.
• Specific duties align with the position description as per Senior Food & Beverage Attendant at Gelatiamo Dolce Patisserie & Gelato.