Ebony Grady
Skelmersdale,Lancashire
Summary
Enthusiastic and hardworking individual with a diverse background across education, care, hospitality, and childcare. I am due to graduate with a BA (Hons) in Primary Education with QTS from Edge Hill University in July 2025 and will be available for full-time work from mid-June. I have completed teaching placements across Year 1, Year 3, and Year 6, gaining hands-on experience with lesson planning, pupil assessment, and inclusive classroom practice.
I have a strong commitment to supporting others, demonstrated through three years working in a children's out-of-school club and during my time as a carer for elderly individuals in their homes throughout covid. I also have over seven years of experience as a restaurant supervisor, which developed my skills in leadership, organisation, and problem-solving.
Fully DBS checked and trained in safeguarding, I bring a calm, compassionate, and professional approach to every role I take on. I am adaptable, quick to learn, and thrive in team environments as well as when working independently.
Key Skills:
- Child development and education support
- Lesson planning and progress tracking
- Elderly care and compassionate support
- Safeguarding and wellbeing awareness
- Team leadership and staff training
- Customer service and conflict resolution
- Time management and adaptability
- Strong communication and interpersonal skills
Overview
6
6
years of professional experience
Work history
Restaurant supervisor
Retreat Restaurants
Bolton, Greater Manchester
11.2018 - 02.2025
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Promoted positive dining experience with exceptional customer service skills.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Developed successful promotional strategies for increased patronage.
- Trained new staff members, leading to improved service standards.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Ensured smooth operation by effectively managing all front of house staff.
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Established effective communication channels between front and back of house teams for smoother operation.
- Oversaw scheduling of employees' shifts without conflict or overstaffing issues.
- Managed inventory to avoid shortages and reduce waste.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Attended regular training to obtain and update food safety certificates.
- Boosted sales through targeted product training and upselling strategy.
- Provided administrative support to upper management through inventory reporting, budget governance and payroll management.
- Built and maintained excellent working relationships with produce suppliers to ensure ingredient quality.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
Play worker
Schools Out Kids Club
Bolton, Greater Manchester
06.2022 - 01.2025
- Developed strong rapport with children by actively engaging in creative play and learning activities.
- Used outstanding communication skills to engage children of various ages in learning through play.
- Built and nurtured friendly, caring relationships with children, enhancing family trust in the buisness.
- Carried out diligent child safeguarding, quickly escalating issues and concerns to management.
- Worked attentively and compassionately to consistently meet diverse needs of large groups.
- Delivered games and activities with passion and enthusiasm, enhancing children's learning experiences.
- Conducted duties including organising, planning and taking part in play and leisure activities for children.
- Prepared healthy and balanced snacks and meals for children, following individual dietary requirements.
- Established positive relationships with children to boost self-confidence.
- Drove children to days out and maintained supervision throughout the day trips.
- Took children swimming each week to build a basic life skill - risk assessment conduction each week on specific child's need.
- Encouraged physical activity through sports-based games, reinforcing importance of fitness from a young age.
- Managed challenging behaviour effectively, fostering a supportive atmosphere within the playgroup setting.
- Improved social skills amongst the group with collaborative games and team-building exercises.
- Created fun, educational games for improved cognitive development in children.
- Implemented creative arts and crafts projects to encourage self-expression and creativity in children.
- Prepared nutritious snacks for healthy eating habits promotion amongst the children.
- Confidently communicated with colleagues and children.
Medical receptionist
Newlands Medical Centre
Bolton, Greater Manchester
01.2020 - 01.2022
- Protected patients' rights by maintaining confidentiality of medical and personal information.
- Kept reception area tidy and clean throughout day, retaining organised yet friendly look.
- Collected patient information and communicated to relevant medical team.
- Welcomed patients and visitors politely and professionally, maintaining outstanding patient service.
- Helped patients access appropriate services or healthcare professionals in courteous and polite manner.
- Completed photocopying, incoming and outgoing mail and other general administrative duties to facilitate smooth operations.
- Monitored office inventory and supplies, ordering new supplies to meet patient and practice needs.
- Gave timely notice of patient arrival to keep appointments running smoothly and on time.
- Kept strict compliance with policies and procedures relating to confidentiality and protection of personal and sensitive data.
- Answered incoming calls politely and timely, recording accurate messages and quickly following up on enquiries.
- Provided empathetic customer service during stressful medical situations; eased patient anxiety.
- Protected patient confidentiality with strict adherence to data protection regulations.
- Contributed towards creating a peaceful environment at reception; facilitated smoother functioning of the clinic.
- Managed high-volume phone calls, resulting in efficient appointment setting.
Care worker
Premier Care
Walkden, Salford
01.2021 - 04.2021
- Performed high-quality end of life care in clients home.
- Cooked nutritious meals, adhering to patient dietary requirements.
- Helped patients requiring assistance to consume drinks and food.
- Administered fluid and solid medication to those requiring assistance.
- Visited and cared for service users within their own homes.
- Promoted independence, choice and privacy of clients at all times.
- Built professional relationships with service users.
- Assisted patients with showering, cleaning and toileting duties as requested.
- Kept client information secure and confidential.
- Communicated with family members, carers and multidisciplinary professionals to elevate level of care.
- Provided a friendly, compassionate and proactive approach throughout service.
- Delivered anti-discriminatory care practice without judgement.
- Responded appropriately to safeguarding incidents and emergencies.
Education
Bachelors Degree - Primary Education
Edge Hill University
Ormskirk 09.2022 -
Diploma of Higher Education - Health and Social Care
Bury College
Bury 09.2018 - 06.2020
GCSEs -
Turton School
Bolton 09.2013 - 06.2018
Skills
- Team management
- Customer service
- Leadership
- Menu planning
- Management
- Organisational skills
- Communication skills
- Cash handling
- Bar management
- Time management
- Strong leadership style
- Budgeting and accounting
- Supplier relationship management
- Front of House recruitment
- Payroll and scheduling
- Staff training
- Rotas and scheduling
Timeline
Bachelors Degree - Primary Education
Edge Hill University
09.2022 -
Play worker
Schools Out Kids Club
06.2022 - 01.2025
Care worker
Premier Care
01.2021 - 04.2021
Medical receptionist
Newlands Medical Centre
01.2020 - 01.2022
Restaurant supervisor
Retreat Restaurants
11.2018 - 02.2025
Diploma of Higher Education - Health and Social Care
Bury College
09.2018 - 06.2020
GCSEs -
Turton School
09.2013 - 06.2018
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