Ebonnie-Rose John-Jules
London,Greater London
Overview
8
8
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Trainee Kickboxing Coach
Rock Solid Kickboxing
Hillingdon
07.2018 - 03.2020
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Trained athletes in proper use of equipment for safety and maximum results.
- Maintained energy and enthusiasm in fast-paced environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Taught weekly kickboxing classes to students varying in ages and skill levels.
- Prepared equipment before each class class and stored items promptly after classes.
Swim School Lead and Admin Lead
GLL/ Better
Hayes, Middlesex
07.2022 - Current
- Collaborated with team members to achieve target results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained excellent attendance record, consistently arriving to work on time.
- Coordination and planning skills to achieve results according to schedule such as assessment deadlines, spreadsheet deadlines and contacting parents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow and readability.
- Created broad range of work using various design techniques to help promote the swimming lessons
Swimming Teacher
GLL Better Gym
Hayes
12.2021 - Current
- Teaching children aged 4-16 to learn how to swim using a range of skills and techniques.
- Taught daily swim instruction to students varying in ages and skill levels.
- Prepared equipment before each class class and stored items promptly after classes.
- Took notes strengths and weaknesses of each child in class to track progress.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
Customer Service Advisor
GLL Better Gym
Hayes
09.2018 - Current
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed complex issues such as memberships issues, unexpected daily issues in the leisure centre.
- Recommended and upsold memberships, resulting in [Number]% increase in an increased amount of sales.
- Created customer support strategies to increase customer retention.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Science - Sports, Physical Education and Development
University of East London
London 09.2020 - 05.2023
A-Level -
West Thames College
09.2018 - 07.2020
GCSE - science
Chalfonts Community College
09.2013 - 06.2018
Skills
Customer ServiceCustomer CareCustomer SupportFront DeskTime Management
Coaching abilities
Account management
Administrative support
Money handling abilities
MS Office
Excellent Communication
Problem-Solving
Analytical and Critical Thinking
Data Entry
Teamwork and Collaboration
Decision-Making
Flexible and Adaptable
Attention to Detail
Planning and Coordination
Written Communication
Timeline
Swim School Lead and Admin Lead
GLL/ Better
07.2022 - Current
Swimming Teacher
GLL Better Gym
12.2021 - Current
Bachelor of Science - Sports, Physical Education and Development
University of East London
09.2020 - 05.2023
Customer Service Advisor
GLL Better Gym
09.2018 - Current
A-Level -
West Thames College
09.2018 - 07.2020
Trainee Kickboxing Coach
Rock Solid Kickboxing
07.2018 - 03.2020
GCSE - science
Chalfonts Community College
09.2013 - 06.2018