Overview
Work History
Education
Skills
Timeline
Generic

Ebonnie-Rose John-Jules

London,Greater London

Overview

8
8
years of professional experience
9
9
years of post-secondary education
1
1
Language

Work History

Trainee Kickboxing Coach

Rock Solid Kickboxing
Hillingdon
07.2018 - 03.2020
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Taught weekly kickboxing classes to students varying in ages and skill levels.
  • Prepared equipment before each class class and stored items promptly after classes.

Swim School Lead and Admin Lead

GLL/ Better
Hayes, Middlesex
07.2022 - Current
  • Collaborated with team members to achieve target results.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Coordination and planning skills to achieve results according to schedule such as assessment deadlines, spreadsheet deadlines and contacting parents.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Edited documents to improve accuracy of language, flow and readability.
  • Created broad range of work using various design techniques to help promote the swimming lessons

Swimming Teacher

GLL Better Gym
Hayes
12.2021 - Current
  • Teaching children aged 4-16 to learn how to swim using a range of skills and techniques.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Detailed factors such as weather, incidents and aid rendered in daily reports to management.

Customer Service Advisor

GLL Better Gym
Hayes
09.2018 - Current
  • Maintained and managed customer files and databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed complex issues such as memberships issues, unexpected daily issues in the leisure centre.
  • Recommended and upsold memberships, resulting in [Number]% increase in an increased amount of sales.
  • Created customer support strategies to increase customer retention.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Bachelor of Science - Sports, Physical Education and Development

University of East London
London
09.2020 - 05.2023

A-Level -

West Thames College
09.2018 - 07.2020

GCSE - science

Chalfonts Community College
09.2013 - 06.2018

Skills

Customer Serviceundefined

Timeline

Swim School Lead and Admin Lead

GLL/ Better
07.2022 - Current

Swimming Teacher

GLL Better Gym
12.2021 - Current

Bachelor of Science - Sports, Physical Education and Development

University of East London
09.2020 - 05.2023

Customer Service Advisor

GLL Better Gym
09.2018 - Current

A-Level -

West Thames College
09.2018 - 07.2020

Trainee Kickboxing Coach

Rock Solid Kickboxing
07.2018 - 03.2020

GCSE - science

Chalfonts Community College
09.2013 - 06.2018

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Ebonnie-Rose John-Jules