Ebonnie John-Jules
London
Summary
Detail-oriented and highly organised administrator with extensive experience supporting the delivery of sports events, community engagement programmes, and fundraising initiatives. Demonstrates a proven ability to manage multiple projects, coordinate logistics, and provide excellent customer service to members, volunteers, and stakeholders. Skilled in using CRM systems (including Salesforce), Microsoft Office, and data analysis to monitor participation, track KPIs, and inform decision-making. Keen to develop a career within the construction sector through a Level 3 Business Administration apprenticeship.
Overview
7
7
years of professional experience
4045
4045
years of post-secondary education
1
1
Certification
Work history
AREA SWIM SCHOOL LEAD
Greenwich Leisure Limited
London
2025.03 - 2025.10
- Maintained accurate records, schedules, and internal databases, ensuring information was organised and up to date.
- Devised and improved office systems for enrolments, staffing, and reporting to support smooth operations.
- Liaised with internal teams and external partners while monitoring budgets and supporting invoicing processes.
- Managed a team of 37 staff and volunteers, ensuring staff rotation, recruitment, and lesson scheduling was on time and up to date.
EDI & COMMUNITY ENGAGEMENT OFFICER
WFC Community Trust
London
2024.04 - 2025.03
- Organised, stored, and maintained project documentation, reports, and records across multiple programmes.
- Used Microsoft Excel, Word and CRM's to analyse data and produce reports for internal and external stakeholders.
- Ensured activities followed EDI standards, health & safety, safeguarding, and data protection procedures.
SPORTS EVENTS ADMINISTRATOR
Children with Cancer UK
London
2023.04 - 2024.04
- Managed event paperwork, registrations, permits, and correspondence using internal systems.
- Organised logistics, schedules, and documentation for multiple events running simultaneously.
- Maintained accurate records in line with GDPR and organisational policies.
- Provided front-line administrative support to participants, suppliers, and event partners.
CUSTOMER SERVICE ADVISOR AND LEAD SWIM SCHOOL INSTRUCTOR
Greenwich Leisure Ltd (Better)
Hayes
2018.10 - 2023.12
- Delivered front-of-house administrative support, managing bookings, records, payments, and enquiries.
- Maintained accurate documentation, including printing, scanning, filing, and data entry.
- Monitored KPIs and customer feedback to support service improvements.
- Responded quickly to operational issues in a busy, fast-paced environment.
Education
BSc - Sports, Physical Education and Development
University of East London
E16A-Levels - Sports Science
West Thames College
LondonGCSEs - English and Maths
Chalfont Community College
Buckingham, BuckinghamshireSkills
- Event & Activity Administration
- CRM Management
- Data Collection, Analysis & Reporting
- Microsoft Office
- Organisational & Administrative Skills
- Communication & Presentation
- Customer Service Excellence
- Volunteer & Stakeholder Support
- Teamwork & Collaboration
- Problem Solving & Adaptability
- Project Management
Additional information
FA Level 2 Safeguarding Children, 2024, Data Protection Training, 2024, Workplace First Aid, 2023, DSC Moving into Fundraising Course, 2023, STA Award in Aquatic Teaching (Baby & Pre-School), 2022, Schools Making Sense of Autism Development Course, 2022, STA Award & Certificate in Teaching Swimming, 2021, Available on request.
Certification
- Data Protection Training - 2024
- Work Place First Aid - 2023
- Customer Service Training - 2022
Timeline
AREA SWIM SCHOOL LEAD
Greenwich Leisure Limited
2025.03 - 2025.10
EDI & COMMUNITY ENGAGEMENT OFFICER
WFC Community Trust
2024.04 - 2025.03
SPORTS EVENTS ADMINISTRATOR
Children with Cancer UK
2023.04 - 2024.04
CUSTOMER SERVICE ADVISOR AND LEAD SWIM SCHOOL INSTRUCTOR
Greenwich Leisure Ltd (Better)
2018.10 - 2023.12
BSc - Sports, Physical Education and Development
University of East London
A-Levels - Sports Science
West Thames College
GCSEs - English and Maths
Chalfont Community College