Ebenezer Manasseh Eugene Boateng
SHR
Summary
Experienced payments processing specialist with over 8 years of expertise in overseeing high-volume transactions with meticulous attention to detail, ensuring accuracy, and upholding industry compliance. Demonstrated success in optimizing payment processes to minimize errors and elevate customer satisfaction. Proficient in daily payment operations, account reconciliation, and regulatory adherence. Implemented process enhancements resulting in a 35% reduction in payment errors and a 20% increase in processing efficiency. Effective collaborator across teams, facilitating the on-boarding of new payment partners and expanding customer payment choices.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Team Lead (Credit Card Payment Systems)
eProcess International S.A. (ECOBANK Group)
07.2022 - 12.2025
- Led team of 5 junior specialists in maintaining compliance and ensuring accurate payments processing, improving team efficiency by 35%
- Administered end-of-day reporting and reconciliation, maintaining 99% accuracy
- Implemented instant credit card payment on mobile application, reducing payment wait time by 90% and improving customer satisfaction
- Ensured compliance with PCI-DSS standards for secure credit card processing
- Implemented various fraud prevention and detection rules , decreasing fraudulent transactions by 50%
- Conducted comprehensive settlement analysis for 7 credit card business countries, identifying and mitigating potential financial threats and recovering over $500,000 in unsettled funds.
System Integration Support
eProcess International S.A. (ECOBANK Group)
07.2021 - 06.2022
- Implemented new enhancements and updates from payment schemes.
- Implemented Pay support alerting system that notifies customers of 100% declined transactions and expiring cards increasing customer satisfaction.
- Reviewed and validated 100% of User Acceptance Testing cases, implementations and system changes.
Senior Officer (Card Systems Services)
eProcess International S.A. (ECOBANK Group)
10.2016 - 06.2021
- Successfully managed and resolved more than 100 daily customer complaints related to payment issues promptly.
- Consolidated the executing, clearing and reporting of transactions, enhancing operational efficiency by 15%.
- Handled daily reconciliation of transactions and investigated discrepancies.
- Decreased daily reporting errors 100% by automating SQL reports.
- Collaborated with IT department to troubleshoot and solve payment gateway issues reducing system downtime by 40%.
Education
Bachelor of Science - Information Technology
Valley View University
Oyibi, AccraMaster of Science - Financial Technology
University of Salford
Manchester 01.2026 -
Skills
- Payment Processing Systems: VISA DPS, MasterCard
- Software & Tools: MS Office Suite, MS SQL, Oracle SQL
- Regulations Compliance: AML, PCI DSS and ISO standards
- Data Analysis Tools: Microsoft PowerBI
- Legacy Systems: Tieto Card Suite, Postilion Suite
Certification
- Certified in Cybersecurity
- Microsoft AZ-900
- Agile foundation
Other
Projects: Bulk Payment solution, Credit Card System Disaster recovery rebuild, Pay Support alerting system..
Professional Development: Frequent attendee payment processing seminars, ISC2 member.
Timeline
Master of Science - Financial Technology
University of Salford
01.2026 -
Team Lead (Credit Card Payment Systems)
eProcess International S.A. (ECOBANK Group)
07.2022 - 12.2025
System Integration Support
eProcess International S.A. (ECOBANK Group)
07.2021 - 06.2022
Senior Officer (Card Systems Services)
eProcess International S.A. (ECOBANK Group)
10.2016 - 06.2021
Bachelor of Science - Information Technology
Valley View University