Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ebenezer Djombe Ngomba

Derby,de

Summary

A dedicated professional with expertise in VoIP technologies and a client-focused approach, demonstrating resilience in stressful situations and tactfulness in dispute settlements. Proficient in delivery timeframe estimation and proactive follow-up behaviour, ensuring adherence to SLAs. Skilled in email correspondence, with a patient attitude that enhances client interactions. Committed to leveraging these competencies towards achieving excellence in service delivery and client satisfaction.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Customer service representative

Eeriv europe
Derby, Derby
07.2024 - Current
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Performed administrative duties contributing towards smooth store operations.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Collaborated with sales team to maximise product visibility and sales.
  • Provided top-notch support for increased customer satisfaction.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Offered technical support, leading to enhanced user experience.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Call centre agent

Metech
Derby, Derbyshire
01.2021 - 02.2024
  • Increased client trust by providing accurate product information.
  • Built long-term client relationships through exceptional customer service skills.
  • Initiated upselling techniques during calls; generating additional revenue for the company.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
  • Facilitated positive customer experiences with attentive service.
  • Resolved conflicts in a respectful manner, promoting a positive image of the company.
  • Handled sensitive personal data responsibly whilst maintaining confidentiality.
  • Managed high volume of inbound calls, ensuring swift response times.
  • Utilised multi-line telephone systems for efficient call handling.
  • Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
  • Handled customer queries focused on first-call resolution.

Education

Bachelor of Science - Business management and Human Resouce

University of Derby
Derby
09.2020 - 05.2023

Skills

  • Knowledge of voip technologies
  • Resilience to stressful situations
  • Understanding of slas
  • Proactive follow-up behaviour
  • Delivery timeframe estimation
  • Patient attitude
  • Dispute settlements tactfulness
  • Email correspondence expertise
  • Client-Focused approach

Languages

English
Native
French
Native

Timeline

Customer service representative

Eeriv europe
07.2024 - Current

Call centre agent

Metech
01.2021 - 02.2024

Bachelor of Science - Business management and Human Resouce

University of Derby
09.2020 - 05.2023

Similar Profiles

CREATE PROFILE
Ebenezer Djombe Ngomba