EBENEZER DJAN
ACCRA,GHANA
Summary
Conscientious Field Service Technician with eight-year background managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Powergen Field Service Technician Level 3
Cummins Ghana Limited
01.2016 - Current
- Installation, diagnostics and maintenance of Cummins generators (10-2500kva)
- Installation, diagnostics and repair of Cummins automatic transfer switches (63-2000amps)
- Documentation and completion of service reports for customer sign off
- Collaborate with technical support team in solving more complex customer and product problems
- Preparation of part list for repairs
- Ensures service vehicle and personal tool kit are well maintained
- Troubleshooting Cummins gensets with third party controls eg deepsea
- Coach and guide new service technicians on Cummins products.
Customer Service Engineer
Vodafone Ghana
01.2015 - 01.2016
- Provide technical, installation and diagnostics support to customers of Vodafone's fixed network to ensure continuity of customer operations and high levels of customer satisfaction
- Test and configure Line-drivers, modems, routers and other Customer-End equipment
- Testing and certifying the assigned copper pairs and fibre cores in surveys and during installation
- Updating job status on PDA with proper resolution code and customer sign off
- Regularly record field observations in the log book and hand over to the supervisor or his designate at close of work.
Education
BSc. ELECTRICAL/ELECTRONIC ENGINEERING -
Kwame Nkrumah University of Science and Technology
05.2013
West African Senior School Certificate Examination 2008 (General Science) -
St. Peter's Senior High School
01.2008
Skills
- Electrical Troubleshooting
- Customer Service
- Preventive Maintenance
- Tool Management
- Teamwork and Coordination
- Interdepartmental Collaboration
- Software Configuration
- Power Tools Operation
- Positive Attitude
Certification
- Cummins Generator Control Training Certifications
- 7 Step problem solving process
- Lock out Tag Out Training
Career Attributes
- Ability to read and interpret wiring diagrams
- Ability to troubleshoot powercommand controls
- Ability to analyze and diagnose electrical and electronic systems using service manuals and cummins electronic software such as inpower and insite
- Ability to configure and troubleshoot powergen third party controls
- Ability to learn while working on new product issues and experimentation
- Ability to write technical reports during repairs
- Ability to carry out risk assessments before jobs
- Computer literate and proficient in Microsoft office tools
- Positive minded and passionate to learn and adopt new skills.
- Have good communication and writing skills
- Ability to handle pressure
- Agile and responsive
- Good creative skills
- Excellent problem solving and analytical skills
Personal Information
Date of Birth: 09/19/1989
References
- Miss Henrietta Anaman, Accra Field Service Manager, Cummins Ghana Ltd, +233(0) 544313097, henrietta.anaman@cummins.com
- Mr. David Adoe, Customer Support Service Leader, Cummins Ghana Limited, +233(0)544340390, david.adoe@cummins.com
- Mr. Daniel Adonteng, Technical Training Instructor, Cummins Ghana Ltd, +233(0) 544 33 7632, daniel.adonteng@Cummins.com
Hobbies and Interests
- Team Sports (Football)
- Music
- Gaming
Affiliations
- watching football
Languages
English
First Language
References
References available upon request.
Timeline
Powergen Field Service Technician Level 3
Cummins Ghana Limited
01.2016 - Current
Customer Service Engineer
Vodafone Ghana
01.2015 - 01.2016
BSc. ELECTRICAL/ELECTRONIC ENGINEERING -
Kwame Nkrumah University of Science and Technology
West African Senior School Certificate Examination 2008 (General Science) -
St. Peter's Senior High School
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