Damien Brown

• Adhered to loading bay operational hours outlined by Corporation of London.
• Adhered to health and safety protocols and legal requirements.
• Enforced and maintained stringent access control measures at the Loading Bay.
• Oversee loading bay lift operations for all incoming goods.
• Oversaw execution of postal deliveries efficiently.
• Standardized contractor entry and exit process with mandatory ID checks.
• Ensure that Hostile Vehicle Mitigation measures are strictly enforced.

Duties & Responsibilities

• Ensured optimal security measures to maintain a safe environment for all individuals in the estate.
• Using computer to update fob access for residents and staff
• ANPR system to update vehicle access
• Facilitated interactions with residents, guests, and clients across the estate.
• Coordinate with Concierge to ensure efficient site operations.
• Ensure any unusual behaviour recorded is followed up, calling the police if necessary.
• Communicate with control regularly and ensure there is a quick response to any incident.
• Reported security and health safety issues.
• Maintain a safe environment for all people in the estate at all times.
• Handled all in-person and telephone requests with professionalism and efficiency.
• Ensured adherence to company rules while upholding Ballymore quality standards.
• Communicated with Deputy General Manager, Duty Manager, and General Manager to align on tasks.
• Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the General Manager & Duty Managers immediately.
• Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.
• Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park.
• Ensure that all firefighting apparatus is accounted for and maintained.
• Correct reporting of any cleaning or maintenance issues around the Estate.
• All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the GM.
• Liaise with Valet staff to inform of any vehicles that may need parking in the car park.

• Control Room CCTV monitoring
• Carpark entry security , maintaining strict access to contractors , NHS staff and deliveries
• Log deliveries upon entering car park.
• Recorded ID card details, documents, and entry times for verification.
• Performed regular security patrols to safeguard property and premises.