DEEPA (A) DHEEPNA BALACHANDRAN

• Developed strategic test plans based on project scope, tech stack, and goals, increasing test efficiency by 30% and reducing testing time by 20%
• Designed and implemented QA framework in JUnit, TestNG, and Java for RESTful web services.
• Proficient in testing API gateway authentications via OAauth, rate limiting of api request via Apigee Cloud based services.
• Integrated cross functional testing of API with other components like Identity Management, UI, Jarvis team in Jenkins and identified defects at an early stage.
• Been a scrum master in conducting retros and identifying bottle necks within the team on the point of delivery.
• Identified Customer User friendly issues and designs and have taken onboard to the Product Owner to implement those for better customer satisfaction and usability.
• Introduced Usability testing of Public API's as a QE initiative and have successfully shown metrics of improvements and identified scope change.
• Introduced Shift Left strategy of testing to improve the testing phase in sprint so to deliver on time rather than waiting for the developers to complete the implementation.
• Automated functional coverages for 60+ endpoints, regression pack of 1,000+ scenarios, and integrated testing into CI/CD pipelines.
• Proficient in API testing with Postman, OpenAPI, Swagger, and contract testing using PACT.
• Driven the design of test architectures, managed risks, and conducted early project assessments, delivered high-quality public API endpoints for customer onboarding.
• Conducted cloud testing on AWS and led performance/resiliency testing for microservices.
• Oversaw production deployments, managed gatekeeping, and performed regression testing for reliable releases.
• Guided and mentored team members collaborated cross-functionally and conducted product demos to stakeholders
• Enhanced test coverage through threat modelling and end-to-end testing of API with UI components with Cypress.
• Experienced in defect management, AI-driven testing POCs, and training teams in automation practices
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Contributed to root cause analysis to determine core reason for failures and errors.
• Trained and mentored junior testers on API automation best practices, improving team productivity by 25%.
• Performed quality inspections and drafted reports to detail non-conforming material issues.

• Owned the development of test strategy and processes, contributing to successful product launches with Verivox and Money Supermarket
• Led end-to-end web app automation using Nightwatch, collaborating closely with Product and Scrum teams to refine requirements and set acceptance criteria
• Mentored the team in TDD, promoting unit test coverage and reporting
• Utilized Mixpanel user analytics and data simulations to drive customer-focused product improvements
• Actively managed partner interactions for defect tracking and UAT, serving as the single point of contact for all testing, planning, and delivery signoffs
• Conducted load testing, smoke testing post-release, and checked AWS logs for any issues
• Applied DMAIC QA processes to measure and improve product quality

• Defined and implemented a QA strategy and roadmap, ensuring alignment with stakeholders as Service Manager to deliver requirements and keep QA vision
• Implemented Regression test suites with 90% coverages and reduced testing time for each releases by 30%.
• Experienced in Testing Payment Gateways like Worldpay and Stripe. Identified time out issues when integrating with those third party services.
• Highly showcased proficiency in testing Web and mobile applications of the product enhancing the product with utmost bug free releases and user friendly applications.
• Tested the applications in different languages incorporating multilingual testing.
• Advocated Browser stack to test the iOS and Android applications in different versions of the mobile software's.
• Acted as a Center of point between developers, Devops, and Operational Managers to resolve the customer defects by identifying the root cause by when the application went live.
• Managed feature releases across environments, including app stores, and managed post-release customer defect tracking
• Led Quality Gate meetings for SIT, UAT, OAT, and live implementations, using KPI metrics to check defect resolution and quality performance
• Advocated for high-quality standards through risk-based testing, impact analysis, and effective defect resolution
• Planned and distributed test resources, automating web and mobile apps using Nightwatch, Cucumber, and Calabash
• Conducted A/B testing on high-risk features to enable safe launches
• Led the QA team throughout planning and delivery, creating Gherkin-style acceptance criteria for clarity with business teams
• Brought ability in IDV, KYC, fraud, and AML user journeys, promoting quality control practices toward a zero-defect goal and high customer satisfaction
• Evaluated quality problems and performed assessments to identify and resolve issues.

• Led a team to deliver high-quality Native apps for Cebu & Jetstar, overseeing all testing phases from Unit to UAT and product launch
• Expert in debugging with XCode and third-party tools like Reveal App and Spark Inspector
• Managed Agile Sprint planning, defined Gherkin-style acceptance criteria, and ensured clear communication of functional requirements
• Effectively managed defect management and refined product functionality, focusing on user stories and device compatibility
• Automated UAT with Calabash, Ruby, and Cucumber BDD, creating regression packs with hundreds of test scenarios
• Conducted functional and non-functional testing, finding QA milestones, risks, and issues, and coordinated UAT signoffs for successful app store releases
• Collaborated in requirements gathering and design, ensuring customer satisfaction through effective coordination with BA, PM, and developers
• Quickly improved QA processes, keeping test logs, summaries, and scrum reports

Serviced at clients Sainsbury’s, Lloyds, UHG.

Worked on Online Retail Delivery Order and Sales Management in Sainsbury's

Environment Testing on Lloyds UAT Banking product in Lloyds.