Summary
Overview
Work History
Education
Skills
Timeline
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Easterbell Omoigberae

Treforest

Summary

Adept at driving customer satisfaction and team efficiency, I leveraged exceptional communication and problem-solving skills at Thatpurpledot to enhance store operations and financial management. My background includes boosting sales through innovative solutions and leading teams to exceed goals, showcasing a blend of leadership and retail inventory management expertise.

Overview

7
7
years of professional experience

Work History

Store Manager

Thatpurpledot
03.2023 - 08.2024
  • Communicating daily running operation to staff members.
  • Managed daily inventory, cash control, and store opening and closing procedures.
  • Oversaw the store finances, keeping track of spending, creating budgets, and keeping precise records.
  • Organizing training for new and old staff

Store Attendant

Kays Fashion House
08.2021 - 02.2023
  • Assisted customers with locating items, answering questions about products, and offering solutions to meet their needs.
  • Resolved customer concerns and complaints in a timely manner, ensuring complete satisfaction and repeat business.
  • Boosted sales through effective product recommendations and upselling techniques tailored to individual customer needs.
  • Managed inventory by restocking shelves, conducting regular audits, and efficiently processing incoming shipments.
  • Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.

Customer Service Officer

Xpress Laundry
07.2019 - 05.2021
  • Responded to calls and emails from customers and intending customers.
  • Ensured customer satisfaction by effectively addressing and resolving inquiries and concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Completed data entry to record call notes, suggestions and questions.

Personal Assistant

Quore Media
01.2018 - 12.2018
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Coordinate meetings and keep track of calendar events.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Education

Bachelor of Science - Mass Communication

Babcock University
Nigeria
06-2017

Skills

  • Customer Service Management
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Team Collaboration
  • Record keeping
  • Store operations
  • Exceptional communication skills
  • Retail Inventory Management
  • Team Building and Leadership

Timeline

Store Manager

Thatpurpledot
03.2023 - 08.2024

Store Attendant

Kays Fashion House
08.2021 - 02.2023

Customer Service Officer

Xpress Laundry
07.2019 - 05.2021

Personal Assistant

Quore Media
01.2018 - 12.2018

Bachelor of Science - Mass Communication

Babcock University

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Easterbell Omoigberae