Earlwynne Dizon
Colchester,Essex
Summary
Experienced residential Concierge with over 4 years in property management industry. Excellent reputation for resolving problems and improving customer satisfaction. Works well with team members or independently to handle inquiries and service adjustments. Skilled at managing time, multitasking under pressure, database administration and delivering accurate work. Outgoing, friendly and enthusiastic who consistently meets customer service satisfaction goals and have gained skills in communicating with people of diverse cultures.Versatile and hardworking, driven to improve productivity and customer relations with professional demeanour and attention to detail.
Overview
3
3
years of professional experience
Work history
Concierge
Rendall & Rittner
London, City of London
2020.08 - Current
- Delivered customer care through polite, professional service.
- Received, labelled, and registered incoming parcels for occupants, ready for their collection.
- Provided residents with keys and given formal inductions to new residents.
- Coordinated with maintenance department to address needs of clients.
- Organised annual maintenance services for private apartments.
- Prepared work authorisation permits to Contractors.
- Managed access control for residents/contractors onsite daily.
- Accurately maintained organised, updated files in digital and physical formats.
- Created postings on resident online portal to announce building news and essential works onsite.
- Filled in health and safety checklist monthly, for first aid and emergency grab bag.
- Conducted balcony safety checks.
- Answered and transferred calls to designated recipients.
- Maintained tidy work area to promote cleanliness and quality standards.
- Respected individuals' privacy by adhering to strict data confidentiality policies.
Education
AAT level 2 - Accounting
Colchester Institute
Colchester 09/2022 - 07/2023
GCSEs - Maths, English, Geography, Combined Science, Food Technology, Religious Studies,
St Benedict's Catholic College
Colchester 09/2014 - 06/2019
Skills
- Customer service
- Calendar management
- Email management
- Policies and procedures
- Telephone etiquette
- Interpersonal communications
- Customer-focused
- Fast typing speed
- Correspondence distribution
- Active listening
- Professional demeanour
- Data input
- High efficiency
- File and database management
Timeline
Concierge
Rendall & Rittner
2020.08 - Current
AAT level 2 - Accounting
Colchester Institute
09/2022 - 07/2023
GCSEs - Maths, English, Geography, Combined Science, Food Technology, Religious Studies,
St Benedict's Catholic College
09/2014 - 06/2019