Earl Japeth Masong
Leeds
Summary
Dynamic IT Engineer with a proven track record at Adler and Allan, excelling in network infrastructure and support. Adept at troubleshooting and optimizing systems, I leverage strong communication skills and expertise in MDM solutions like Intune to enhance organizational efficiency and user satisfaction. Passionate about delivering exceptional technical support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Adler and Allan Ltd
Harrogate
09.2023 - Current
- Served as the second point of contact for incoming technical service calls and emails.
- Ensured seamless network connectivity for PCs, laptops, and mobile devices.
- Provided comprehensive support for Microsoft Office and O365 applications, managing licenses for new employees.
- Maintained IP telephony systems to facilitate efficient organizational communication.
- Trained staff on effective use of various computer systems to enhance proficiency.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Addressed technical support queries locally and remotely using Lansweeper and TeamViewer.
- Performed troubleshooting and maintenance for hardware and software components, including servers and network devices.
- Manage and configure assigned Intune devices, like phones and tablets (Android or iOS).
- Manage Meraki AP licensing and deployment to a new site.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Travel from site to site in the North and South of the UK for issues that need to be addressed physically.
IT Support Technician
Global Banking School-Leeds
04.2021 - 09.2023
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment for new starters with required operating systems installing software and drivers where necessary.
- Troubleshoot PC/Laptop and network, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
- Password reset for office 365 account.
- Printing and support for ID card production.
- SysAid Help Desk Ticketing system
IT Support Engineer
Maria Mallaband Care Group-Westcourt
09.2022 - 03.2022
- Answering and resolving queries via phone, emails, live, chats and remote - control via one2call/meraki, and on-call remotely Saturdays and Sundays.
- Resolving hardware and software problems
- Installing, troubleshooting and using windows 10/11
- Configuring and repair PCs, laptops, tablets, iPads amd mobile phones
Computer Network and IT System Engineer
Seaside Development Limited-Port Moresby, PG
Port Moresby
10.2018 - 06.2021
- Manage the installation, design, and network Infrastructure of 200+ computers.
- Deliver desk support via chat, email, phone, and remote or on-site to computers, servers and network troubleshooting to 50+ ends users.
- Optimize network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to systems users.
- Provide training to users with regards the use of IT hardware and software.
- Manage the installation, troubleshoot, and design network of CCTV connections all throughout the company.
- Manage the installation and backup process for Hyper-V and VMware using Veeam backup Solution.
- Add/remove users to company Active Directory Domain, file access to server, and internet access.
- Manage Firewall, AP, PTP antenna, configuration of manageable Switch (any brand), PBX and Point of Sale devices throughout the company.
- Manage Inter-vlan, switching and routing.
- Prepare quotation of equipment's for additional installation as per request needed by the management.
IT Data Center Technician
SC88 Technologies, Inc -Cagayan
06.2017 - 09.2018
- A server failure (Hardware/OS/Software/Applications issue)
- Monitoring the health and performance of servers by performing routine assessments.
- Installing and updating server components based on diagnostic reports.
- Installation of rack mount kit including HP and CISCO.
- Hardware maintenance – swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply
- Network Problem (installation, Crimping, IPLC, Satellite Circuit, 10M Circuit)
- Network Monitoring Usage (Report, log Issues (RTO, high latency), Monitor traffic)
- Involved in installation/configuration of CCTV (Bullet/Dome CCTV Camera, Day/Night CCTV Camera, Infrared/Night Vision CCTV Camera, Network/IP CCTV Camera, High-Definition HD CCTV Camera, PTZ/Speed Domes)
- Terminal, telephone and network device problems (Switch/router/gateway issues, Cabling issues, MDF network/Hardware issues)
IT Data Center Technician
C2 Square Technologies, Inc-Cagayan
06.2014 - 02.2017
- A server failure (Hardware/OS/Software/Applications issue)
- Monitoring the health and performance of servers by performing routine assessments.
- Installing and updating server components based on diagnostic reports.
- Installation of rack mount kit including HP and CISCO.
- Hardware maintenance – swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply
- Network Problem (installation, Crimping, IPLC, Satellite Circuit, 10M Circuit)
- Network Monitoring Usage (Report, log Issues (RTO, high latency), Monitor traffic)
- Involved in installation/configuration of CCTV (Bullet/Dome CCTV Camera, Day/Night CCTV Camera, Infrared/Night Vision CCTV Camera, Network/IP CCTV Camera, High-Definition HD CCTV Camera, PTZ/Speed Domes)
- Terminal, telephone and network device problems (Switch/router/gateway issues, Cabling issues, MDF network/Hardware issues)
IT Technology Support
Department of Agrarian Reform Regional Office
Tuguegarao City
06.2012 - 06.2014
- Update companies promo items on social media.
- Acts as a technical resource in assisting users to resolve problems with equipment and data; provides helpdesk functions to facilitate exchange of information and advice to fellow employees; implements solutions or notifies outsource providers as required.
- Maintain, repair and troubleshoots computer/laptop hardware and other information technology peripheral problems of the office. Install network cable, maintain and monitors Local Area Network (LAN) and Wireless Frequency (WIFI) of the office.
- Assists DAR personnel on MS Office application, internet usage and other software problems.
- Check, updates and install computer software like virus scanner and Microsoft Office to all desktop/laptop computers.
- Assists with the planning, design and recommendation of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology.
- Perform other duties of similar nature or level.
Education
B.S. - Computer Engineering
University of Saint Louis Tuguegarao
Tuguegarao City, Philippines10.2010
High school -
Saint Paul University Philippines
Tuguegarao City, Philippines01.2005
Skills
- Communication skills
- Apple iOS and Mac OS
- Service desk and technical support
- Network infrastructure and support
- LAN and network troubleshooting
- MDM solutions: Intune, Meraki, Sophos
- Active Directory management hybrid
- Firewall - Sophos, pfSense
- Switching - Unifi, Cisco
- Windows Sever 2012< 2022
- Office 365, Sharepoint , Onedrive
- System installation
Certification
- Microsoft Certified - Security, Compliance, and Identity Fundamentals SC-900
- Microsoft Certified: Azure Administrator - AZ900
- VMware Certified Technical Associate - Data Center Virtualization 2022, CompTIA Server+
- Cisco Certified Network Associate (CCNA)
Languages
English
First Language
Accomplishments
RECORDS MANAGEMENT TRACKING SYSTEM
Developed Records Database System
Department of Agrarian Reform Regional office 02 Maintenance contract
(2014-2016)
➢ MS Access Based
➢ Upgraded to WFP C#
CABLING AND NETWORK INFRASTRUCTURE
Holloway Group of Company
2018- 2021
➢ Setup Hypermart Network Infrastructure
• Phone System Yealink/Yeastar
• Firewall Hardware Base
• POS System
• CCTV
➢ Setup Hotels Network Infrastructure
• Firewall Sophos Software Base
• Unifi Wi-Fi Ticketing System
• Standalone POS System
References
References available upon request.
Timeline
IT Support Engineer
Adler and Allan Ltd
09.2023 - Current
IT Support Engineer
Maria Mallaband Care Group-Westcourt
09.2022 - 03.2022
IT Support Technician
Global Banking School-Leeds
04.2021 - 09.2023
Computer Network and IT System Engineer
Seaside Development Limited-Port Moresby, PG
10.2018 - 06.2021
IT Data Center Technician
SC88 Technologies, Inc -Cagayan
06.2017 - 09.2018
IT Data Center Technician
C2 Square Technologies, Inc-Cagayan
06.2014 - 02.2017
IT Technology Support
Department of Agrarian Reform Regional Office
06.2012 - 06.2014
B.S. - Computer Engineering
University of Saint Louis Tuguegarao
High school -
Saint Paul University Philippines
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