Microsoft packages
Eamonn McBride
Derry,Derry City and Strabane
Summary
Organised Senior Clerical Officer with knack for streamlining administrative processes. Improved departmental efficiency through implementing new filing systems and digital tools, resulting in smoother operations. Known for fostering collaborative team environment and providing top-notch support to colleagues and management.
Caring Hospitality Team Member skilled in delivering top-quality guest service. Communicates with hotel guests to manage reservations, answer questions and accommodate requests. Proactive problem solver with expertise in relationship building and communication.
Overview
27
27
years of professional experience
1
1
Certification
Work history
Appliance Officer
Appliance Department, Western Health & Social Care Trust
Derry
2018.01 - 2026.01
- Arrange clinic appointments on booking system for those patients to be fitted with appliances and arranging transport, if necessary.
- Attending weekly Orthotic Clinic to support the Orthotist.
- Creating and maintaining relevant record keeping process.
- Ensuring availability of records for clinic attendance including preparation of files.
- Follow up on clinic attendances as a result of Orthotist instructions.
- Issuing hospital orders to suppliers for appliances.
- Recording deliveries on system and ensuring patient is on the correct waiting list and to inform booking staff that appliance has been delivered so they can appoint as appropriate.
- Checking and approving invoices for payment in respect of appliances received.
- Dealing with telephone calls from patients, nursing, medical staff & Allied Health Professionals regarding surgical appliances.
- Collecting and presenting statistics for appliance activity.
- Other duties, appropriate to the grade, allocated from time to time to ensure the smooth running of the Department would be an integral function of the post.
- Operating computer systems as necessary to fulfill the role
- Dealing with incoming mail and processing of outgoing mail
- Liaising with my line manager on a regular basis to keep them updated on service.
- Altnagelvin Hospital, Glenshane Road, Derry, BT47 6SB
Delivery Driver
Dominos Pizza
Waterside
2022.07 - 2022.09
- Delivering food in a timely and safe manner to customers
- Cash handling
- Using hand held sat nav to deliver food
- Using ordering & delivery screens to determine correct order
- Replenishing stock, ensuring enough pizza boxes are made up
- Assist with deliveries to the store
- Clearing away rubbish and general housekeeping
- Assisting front of house staff & cooks
- 1 Victoria Ct, Victoria Rd, Waterside, Derry, BT47 2BT
Clerical Officer
Child School Health Department, Western Health & Social Care Trust
Derry
2011.10 - 2017.12
- Operation of computerised Child Health System
- Use of ICD coding procedures
- Dealing with post and distribution to relevant staff
- Answering telephone calls and action appropriately
- Photocopying and faxing duties
- Wording processing letters, memos, etc, as appropriate to the job
- Use of e-mail system
- Any other duties as appropriate to the band
- Whilst working in this position, my role included a variety of duties including working very closely with the School Nurses and also included liaising with Health & Social Care Professionals including GPs, Health Visitors and schools with the Western Education Library Board to ensure that the work programme runs smoothly.
- My role also included operation of computerised information systems including data entry, scheduling appointments and updating results as appropriate in a timely manner.
- Bridgeview House, Gransha Park, Clooney Road, Derry, BT47 6TG
Bartender
Laurences Bar & Lounge
Waterside
2003.09 - 2014.09
- Serving drinks
- Customer Care
- Stocking bar area
- Lifting glasses, cleaning tables
- Cleaning & general housekeeping
- Adhering to Licensing laws
- Through my part time role at this busy Public House, I am responsible for general bar duties, including, handling large amounts of money frequently; balancing the tills and bookwork; locking up and working under busy and stressful conditions whilst still offering a high level of customer service.
- Dungiven Road, Waterside, Derry
Clerical Officer
Podiatry Department, Western Health & Social Care Trust
Derry
2007.01 - 2011.09
- Answering telephones and dealing with enquiries
- Maintenance of general filing system
- Setting up clinics
- Sending out appointments
- Operation of computerised Information System
- Filing, printing & photocopying duties
- Any other duties as appropriate
- This role in this very busy department within the Health Service involved working very closely with Podiatrists and other Healthcare professionals within the Trust to ensure excellent standards were met and to the clients needs. This role was predominately telephone based and required me to have an excellent telephone manner and customer service. Flexibility in my approach and the ability to work as both part of a team and on my own initiative were essential in this challenging role. As with any role involving members of the public, I often had to handle calls from clients who were upset or angry whilst maintaining the highest level of professionalism at all times. As well as an excellent phone manner I also had to be computer literate and able to prioritise my workload and multitask to ensure I met all the clients’ needs efficiently. Other duties included printing and sending out appointment letters, setting up clinics, ensuring clients charts were sent to relevant department and Podiatrist. Adhering to the Data Protection Act and maintaining Confidentiality at all times.
- Gransha Park, Clooney Rd, Derry
Seasonal Postal Worker
Royal Mail Group
Derry
2006.11 - 2006.12
- Sorting and delivery of mail
- Working to very strict deadlines
- Liaising with members of the public
- Liaising with other members of staff within Royal Mail
- Working as part of a team
- Operating Machinery
- This temporary contract saw me employed by the Royal Mail to assist the Derry sorting office with meeting their Christmas mailer targets. This was a varied and highly demanding role which involved me working closely with members of the public as well as other Royal Mail employees, often under stressful conditions. I had to be methodical and organised in my approach often having to undertake various ad-hoc duties on top of my normal workload. I was flexible in my approach, working both as part of a team and on my own initiative to ensure deadlines was met.
- Londonderry Sorting Office, Gt James St, Derry
Travel Advisor for Expedia.co.uk
The GEM Group
Derry
2006.07 - 2006.09
- Answering Phones
- Dealing with customer enquiries
- Liaising with other departments
- Working closely with external companies
- Working as part of a team
- Knowledge of in house systems
- Achieving set targets
- This role involved working very closely with members of the public to ensure they are offered the best customer service for their travel needs. As well as liaising with the public, I also had to work with other departments with Expedia as well as external companies such as airlines, hotel and service providers to ensure I successfully negotiate the most suitable package. This role was predominantly phone based and as such required me to have an excellent phone manner. Flexibility in my approach and the ability to work as both part of a team and on my own initiative were essential in this varied and challenging role. As with any role involving members of the public, I often had to handle calls from customers who were upset or angry whilst maintaining the highest level of professionalism at all times. As well as an excellent phone manner I also had to be computer literate and able to prioritise my workload and multitask to ensure I met all the customers’ needs efficiently.
- Northland Road, Derry
Call Advisor
Manpower/BT
Derry
2006.02 - 2006.07
- Answering phones
- Dealing with customer enquiries
- Maintaining Data Protection Act & Confidentiality
- Using web based applications
- Liasing with other departments within BT
- Promoting different services
- Achieving targets
- This call centre role required me to liase with members of the public whilst providing as high a level of customer service as possible. This varied role has seen me carrying out credit checks on customers, receiving customer payments for bills, promoting different services and answering a variety of queries whilst always working to achieve my set targets. Within this role I have had to become familiar with in house computer programmes, as well as with the companies procedures, including Data Protection Act and Customer confidentiality. As a result of this role I have developed an excellent telephone manner and am very customer service orientated.
- Queens Quay, Derry
Support Grade Band II
Paid Order Unit (Northern Ireland Civil Service)
Derry
2004.05 - 2005.05
- Supporting admin staff
- Dealing with post and distribution to relevant staff
- Maintenance of general filing system
- Maintaining Data Protection Act & Confidentiality
- Photocopying & faxing duties
- Any other duties as appropriate
- Whilst working in this position, my role was very varied. I was predominantly required to work closely with the mail room and site services department ensuring correspondence was sorted accordingly and distributed on time and accurately. This role required a methodical and efficient approach and involved working to tight deadlines often under pressure. This role also involved working closely with other departments and members of staff to ensure an efficient and productive working environment. As I am flexible in my approach, I would often undertake additional or ad hoc duties, helping other departments or members of staff.
- Temple Rd, Lisahally, Derry
General labourer/handyman
Mead Construction
Greater London
2003.03 - 2003.10
- Assisting tradesmen
- Adhering to Health & Safety Regulations
- General labouring jobs
- Transporting materials to destination
- Whilst living in London I undertook this role as a general labourer working in busy construction sites around central London assisting various tradesmen within a busy construction site. As well as labouring, this role also required me to ensure health & safety regulations were complied with at all times. Due to the multi-national environment in which I was working I had to communicate quickly and efficiently with nationals from all backgrounds.
- Greater London
Bartender
The Wishing Well Public House
Hornsey, London
2003.03 - 2003.10
- Taking food/drinks orders
- Serving customers
- Cash handling
- Stock control
- Organising entertainment
- Cleaning & general housekeeping
- Adhering to licensing laws
- As part of this busy London pub, I was responsible for general bar duties, including, handling large amounts of money frequently and working under busy conditions whilst still offering a high level of Customer service. I also worked very closely with the management, effectively taking on the duties of a deputy manager. This included taking responsibility for a large number of staff, ensuring sufficient security staff was employed and liasing with police and community groups and organisations to ensure good relations were maintained between the bar and the local community. I was also responsible for training and supervising newer members of staff.
- Tottenham Lane, Hornsey, London
Supervisor
Chill Off-Sales
Derry
2001.11 - 2003.03
- Serving customers
- Ordering stock/ Maintaining stock levels
- Cash handling
- Book keeping
- Cleaning & general housekeeping of shop
- Accepting & checking of deliveries
- I was responsible for supervising one of several off licences within the Garvan O’Doherty Group. My role required me to take responsibility from ensuring shop was properly stocked during busy periods and organising staff rotas. Much of my time was spent monitoring stock, ensuring all stock was correctly ordered, delivered and replenished regularly. I regularly ran various promotions and liased with sales representatives to ensure we always had merchandise and incentives both for staff and customers. As supervisor I had knowledge of EPOS systems and was also was responsible for the finances of the shop, regularly handling large amounts of cash; ensuring the book keeping was kept in order, and that the banking was always carried out.
- C/O Garvan O Doherty Group, Northland Road, Derry
Porter
Trinity Hotel, Derry
Derry
1999.05 - 2001.11
- Operation of computerised booking system
- Answering telephones and dealing with efficiently
- Setting up conference rooms
- Checking guests in and out of hotel
- Assisting guests with their needs
- Assisting different departments within hotel
- Serving drinks, food for room service
- Carrying out fire safety checks
- Working in the 4 star city centre hotel involved general porter’s duties, including checking guests in and out of hotel, serving drinks, room service, security of hotel including routine security and fire checks. I often took on extra duties, which included providing cover for Reception and assisting the cleaning and maintenance teams. My role also included Conference co-ordinator and was responsible for conference bookings ensuring rooms were organised prior to arrival and that the needs of the guest were catered for upon their arrival. I always ensured that every guest of the hotel received the highest possible level of customer service.
- This included liaising with other departments to ensure that events ran smoothly. I was also a nominated Fire Officer within the complex and it was my responsibility to ensure that all fire equipment was in working order and in the correct location and to test the fire equipment on a regular basis. I regularly liaised with the duty managers and was a highly regarded and well respected member of staff
- C/o Garvan O Doherty Group, Northland Rd, Derry
Education
GCSE - English, History, Geography, Maths, Irish Language
St Breacns High School
Waterside, DerrySkills
- MS Office applications
Certification
- Wine & Spirit trust Certificate
- Welcome Host Certificate (NITB approved)
- NVQ II Customer Care & Health and Safety
ADDITIONAL INFORMATION
- Through my employment history I have acquired numerous & essential skills. I am a good listener and have an eye for detail and I am well organised and methodical in my approach to tasks.
- As well as being able to provide excellent phone and inter personal skills, I am also computer literate, having used various in house systems in my last roles. I also use all Microsoft programmes on a regular basis at work & at home. I am very quick to learn and work well both in a team and on my own initiative.
- In my spare time I am a keen follower of sports especially football and I am also Branch Secretary of a large football supporters club and I am responsible for the running of the club, organising & holding meetings and organising trips away as well as handling large amounts of money.
- I am also keen in supporting and raising money for local charities and taking part in fundraiser events.
Software
Internal Hospital systems
Additional Information
Full clean driving licence 25+ years
Timeline
Delivery Driver
Dominos Pizza
2022.07 - 2022.09
Appliance Officer
Appliance Department, Western Health & Social Care Trust
2018.01 - 2026.01
Clerical Officer
Child School Health Department, Western Health & Social Care Trust
2011.10 - 2017.12
Clerical Officer
Podiatry Department, Western Health & Social Care Trust
2007.01 - 2011.09
Seasonal Postal Worker
Royal Mail Group
2006.11 - 2006.12
Travel Advisor for Expedia.co.uk
The GEM Group
2006.07 - 2006.09
Call Advisor
Manpower/BT
2006.02 - 2006.07
Support Grade Band II
Paid Order Unit (Northern Ireland Civil Service)
2004.05 - 2005.05
Bartender
Laurences Bar & Lounge
2003.09 - 2014.09
General labourer/handyman
Mead Construction
2003.03 - 2003.10
Bartender
The Wishing Well Public House
2003.03 - 2003.10
Supervisor
Chill Off-Sales
2001.11 - 2003.03
Porter
Trinity Hotel, Derry
1999.05 - 2001.11
GCSE - English, History, Geography, Maths, Irish Language
St Breacns High School