Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Affiliations
Certification
Languages
Accomplishments
References
Timeline
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Eafat Alam Chowdhury

Eafat Alam Chowdhury

Leicester,Leicestershire

Summary

As an architect I am enthusiastic and eager to show my talents. My ultimate aspiration is to become part of a team, creating functional and innovative designs. Travelling extensively overseas I was exposed to an array of architectural style which particularly encouraged motivation to contribute in sculpting the built environment. After engaging experience, in different aspects of the industry. I am highly motivated and excited to develop my career as an architect. Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate. Thorough customer service professional with multitasking and time management abilities to handle demands of busy contact canter environment. Confident in independently resolving customer problems. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work history

Customer service executive

ARONG
Dhaka, Bangladesh
07.2020 - 02.2022
  • Fielded incoming calls and messages from clients, addressing complaints to contact center policies.
  • Reached out to established clients to follow up after sales and offer new products and services.
  • Prepared letters, information sheets and order documentation and distributed to clients.
  • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
  • Actioned customer feedback to enhance contact center service provisions 20%.
  • Documented customer contacts in Microsoft Excel for use in further interactions or actions.
  • Responded to customer queries and provided excellent customer service more than 50 customers per day

Architect

GMHOLDINGS LIMITED (DESHBANDHU GROUP)
Dhaka, Bangladesh
09.2017 - 01.2020
  • Exterior projects design
  • Prepared project sketches, structural drawings and specifications integrating complex structural, mechanical and aesthetic elements in final designs.
  • Collaborated with project managers to coordinate and oversee the timely execution of construction projects.
  • Coordinated with segment leaders to promote architectural goals and design concepts.
  • Reviewed contractor proposals for new builds to identify missing information, generate questions and align budgets.
  • Utilised 3D modelling software to create visual representations of architectural concepts for client review.
  • Conducted site assessments to evaluate environmental and spatial constraints, informing design decisions.
  • Created and updated project cost analysis spreadsheets.
  • Created, printed and modified drawings using AutoCAD and Revit.
  • Supervised preparation of technical drawings by architectural technicians, CAD technicians and drafters.

Assistant architect

PAL associates
Dhaka, Bangladesh
10.2016 - 06.2017
  • Have work with Architect Monjur Uddin Ahmed
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Successfully delivered on tasks within tight deadlines 10% more effectively.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Delivered high-quality results within budget and timeframe targets.
  • Designed digital and print materials to engage audiences.

01.2016
  • Have done my internship under the senior Architect Nurul Karim Dilu in his firm ( STUDIO INGINIOUS)
  • Provided professional and helpful support to new and existing clients.

Education

Higher School Certificate - science

Mohammadpur Preparatory Girls College
Bangladesh
01.2008 - 03.2010

Secondary School Certificate -

Mohammadpur Girls High School
02.2006 - 01.2008

B.ARCH - Architecture

Stamford University Bangladesh
Bangladesh
02.2011 - 03.2016

Skills

  • Auto cad
  • Sketch up V-ray
  • Adobe Photoshop
  • Lumion
  • Corel draw
  • Microsoft Word
  • Microsoft Power Point
  • Microsoft Excel
  • Customer experience
  • Record maintenance
  • Public speaking
  • Sales support
  • Graphic design proficiency
  • Time management
  • Communication skills
  • Multilingual
  • Problem-solving

Custom

  • 03/2017, 09/2017, Earthquake resilient Design & Construction' training Workshop at HBRI
  • 2016, Architecture Students Jamboree 2016 at Gazipur
  • 2016, Volunteering at Grand Reunion 2016 Buet Alumni
  • 2006, Girls guide student Jamboree 2006 at Banani Biddaniketon School

Personal Information

  • Date of birth: 07/25/92
  • Nationality: Bangladeshi
  • Marital status: Married

Affiliations

  • travelling, swimming, book reading,party,movies

Certification

I have IAB (Institute of Architects Bangladesh) certification for professional Architects.

Languages

English
Advanced
Hindi
Intermediate
Bengali
Native

Accomplishments

    B.ARCH & Member of Institute of Architects Bangladesh

References

References available upon request.

Timeline

Customer service executive

ARONG
07.2020 - 02.2022

Architect

GMHOLDINGS LIMITED (DESHBANDHU GROUP)
09.2017 - 01.2020

Assistant architect

PAL associates
10.2016 - 06.2017

01.2016

B.ARCH - Architecture

Stamford University Bangladesh
02.2011 - 03.2016

Higher School Certificate - science

Mohammadpur Preparatory Girls College
01.2008 - 03.2010

Secondary School Certificate -

Mohammadpur Girls High School
02.2006 - 01.2008
Eafat Alam Chowdhury