Alysha Strain
Royal Tunbridge Wells
Summary
Results-driven and customer-focused Sales Professional with over five years of experience delivering exceptional service across the retail, hospitality, real estate, medical, and fashion industries. Skilled in building strong client relationships, providing personalised support, and creating a seamless customer experience. Adept at leveraging in-depth product knowledge and excellent communication skills to resolve enquiries, enhance satisfaction, and drive sales. A proven track record in upselling and cross-selling, consistently exceeding targets while representing prestigious luxury brands, including Ralph Lauren, Champneys Hotels, Spa & Resorts, and Me & Henry. Passionate about delivering excellence in every customer interaction and eager to contribute expertise in a dynamic team environment to foster brand success and long-term loyalty.
Overview
6
6
years of professional experience
4040
4040
years of post-secondary education
Work history
Sales Executive
Medical Industry Accredited
Royal Tunbridge Wells, Kent
07.2024 - Current
- Managed and expanded a portfolio of medical clients, driving sales growth in a competitive healthcare market.
- Developed and maintained relationships with key stakeholders, including hospitals, clinics, and procurement teams.
- Stayed up to date with industry regulations and compliance requirements to ensure ethical sales practices.
- Drove high-level B2B sales meetings/presentations to secure large scale contracts with healthcare professionals, enhancing market presence significantly.
- Conducted market analysis to identify new business opportunities and improve sales strategies.
Sales & Business Development Manager
Little monsters, Me & Henry Kidswear
Ashford, Kent
01.2023 - 07.2024
- Achieved consistent growth in sales revenue by effectively managing key client accounts, exceeding quarterly sales targets.
- Prepared detailed financial reports, including sales forecasting, contributing to strategic financial planning.
- Developed and maintained streamlined administrative processes, improving overall departmental efficiency.
- Trained and led a team in achieving daily sales objectives, consistently surpassing performance benchmarks.
- Enhanced client relationships through regular communication and personalized service, resulting in repeat business and customer loyalty.
- Developed and launched multiple sales platforms and websites from the ground up, overseeing all aspects of design, functionality, and user experience.
- Led Sales and Marketing initiatives, driving customer engagement and achieving business growth.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Implemented marketing initiatives for greater brand visibility.
- Conducted market research to identify potential business opportunities.
- Analysed sales reports to identify trends and update strategies.
- Managed and expanded business development initiatives across B2B and B2C segments, fostering partnerships, enhancing market presence, and achieving measurable sales targets.
Leasing and Sales Broker
White & Co Real Estate, Allsopp & Allsopp
, UAE
01.2021 - 12.2022
- Advertised properties to general public via networking, adverts and multiple listing services to maximise exposure
- Confidently contacted and coordinated appointments with prospective buyers to showcase houses and plots via phone and email and meetings to help push sales and developed close relationships with area realtors and promoted developers to boost referral network
- Exceeded monthly sales targets by an average of 15%, placing in the top tier of sales brokers within the organization.
- Established a comprehensive network of area realtors and developers, boosting referral business by 20%.
- Registered and qualified clients, ensuring compliance with Dubai Land Department standards.
- Coordinated buyer-seller negotiations, achieving a high rate of successful transactions.
- Provided timely updates to vendors on sales chain status, enhancing transparency and customer satisfaction.
Front of house receptionist
Champneys Hotels & Resorts
Ashford, UK
08.2023 - 09.2024
- Coordinated daily reception team responsibilities, maintaining smooth operations and high-quality service.
- Managed guest check-ins and check-outs, facilitating a welcoming arrival and seamless departure.
- Addressed guest inquiries and complaints promptly, ensuring high satisfaction and swift resolution of issues.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness for new guests.
- Optimised guest reception processes during peak hours, reducing average wait times by 20% and enhancing overall guest satisfaction.
- Implemented a streamlined digital guest tracking system, enabling personalized services for repeat guests and contributing to higher guest loyalty scores.
Customer Service Advisor
Ralph Lauren
Ashford, UK
10.2018 - 09.2020
- Provide Exceptional Customer Service: Deliver personalised assistance to customers, ensuring a positive shopping experience both in-store and online
- Product Knowledge: Maintain in-depth knowledge of Ralph Lauren products, including fabric types, styles, and current collections, to effectively assist customers with inquiries
- Customer Support: Address customer inquiries via phone, email, and live chat, resolving issues efficiently and maintaining high satisfaction levels
- Sales Assistance: Support sales efforts by upselling and cross-selling products, contributing to overall sales goals and targets
- Inventory Management: Assist with inventory control by monitoring stock levels, conducting counts, and reporting discrepancies
- Team Collaboration: Work closely with team members to enhance the overall customer experience and achieve departmental goals
- Brand Representation: Uphold and promote the Ralph Lauren brand image by demonstrating professionalism, style, and enthusiasm in all customer interactions
- Training Participation: Engage in ongoing training and development to stay updated on product knowledge and customer service techniques
Education
International Business Management -
The University of Manchester
01.2020 - 12.2020
A-Levels -
The Norton Knatchbull Grammar School
09/2018 - 06.2020
GCSEs -
The Folkestone Grammar School for Girls
09/2013 - 06.2018
Skills
- Customer Relationship Management (CRM)
- Negotiation & Closing
- Product Knowledge & Market Insight
- Adaptability & Problem-Solving
- Target Achievement & Goal Orientation
- Upselling & Cross-selling
- Effective Communication & Conflict Resolution
- Team collaboration
- Cultural Awareness
- Time management
- Critical Thinking
- Diary & Database management
- Advanced Computer Literacy
Accomplishments
Rising Star Award - Sales/Leasing in Business Bay, Dubai
Affiliations
- Sports and Fitness - Basketball, Tennis and Running
- Music - Piano and Harp
- Learning Languages - Spanish & Arabic
- Hiking & Biking
Languages
English
Advanced (C1)
Spanish
Beginner
Arabic
Beginner
Timeline
Sales Executive
Medical Industry Accredited
07.2024 - Current
Front of house receptionist
Champneys Hotels & Resorts
08.2023 - 09.2024
Sales & Business Development Manager
Little monsters, Me & Henry Kidswear
01.2023 - 07.2024
Leasing and Sales Broker
White & Co Real Estate, Allsopp & Allsopp
01.2021 - 12.2022
International Business Management -
The University of Manchester
01.2020 - 12.2020
Customer Service Advisor
Ralph Lauren
10.2018 - 09.2020
A-Levels -
The Norton Knatchbull Grammar School
09/2018 - 06.2020
GCSEs -
The Folkestone Grammar School for Girls
09/2013 - 06.2018
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