Ea Maria Quaade Arnkov
Liverpool
Summary
Customer-focused professional with a background in public administration and service delivery, bringing experience in resolving enquiries, navigating administrative processes and working effectively across different functions. Combines practical experience with current Business Management studies and a structured approach to problem-solving.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Intern — Service and Experience Management
Novicell UK
01.2026 - 05.2026
- Coordinated client events and project activities during five-month internship in the UK, enhancing client engagement through effective marketing support.
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
- Maintained organised and updated file systems for easy staff use.
- Observed office staff performing daily tasks to learn about their roles and responsibilities.
Customer Service Adviser
Royal Danish Theatre
09.2023 - 12.2025
- Managed customer enquiries via telephone, email, and in-person box office service, tailoring communication to enhance customer experience.
- Resolved ticketing and seating enquiries by identifying issues and clearly explaining options to ensure customer satisfaction.
- Collaborated with colleagues to address enquiries, ensuring consistent information across service channels for improved customer service.
Assistant
Johannes Smed Music
10.2021 - 10.2023
- Managed social media and website content to enhance online presence, reviewed grant applications for alignment with organisational goals, and provided administrative support to streamline operations.
Public Administration Apprentice
Roskilde Council
09.2021 - 08.2023
- Administered social support payments for elderly residents, ensuring timely assistance and compliance with regulations.
- Clarified council services for residents via telephone and email enquiries, improving understanding and access to available resources.
- Adapted procedures and priorities across three council functions: social, job and health; information centre; and culture, libraries and sport to enhance service delivery.
- Coordinated administrative tasks covering local leisure funding, holiday registration and departmental processes.
Ride Operator
Tivoli
08.2019 - 10.2021
- Operated rides in a busy visitor environment, communicated clearly to maintain guest safety and provided assistance.
- Secured safety bars to ensure rider safety during operation. and strapped buckle seat belts and safety bars to protect riders from accidents and injuries during ride.
- Assisted guests with special needs, ensuring their comfort and safety throughout the ride experience.
- Interacted with children to enhance their enjoyment of ride experiences. children and young adult riders, building excitement and anticipation of ride experiences.
Education
BA (Hons) Business Management Top-up - Business Management
Arden University
Manchester, MAN10-2026
AP Degree - Service and Experience Management
Cphbusiness
Copenhagen01-2026
Apprenticeship - Public Administration
Roskilde Business College and Roskilde Council
Roskilde01-2023
Bachelor’s Degree - Dramaturgy
Aarhus University
Aarhus01-2019
Skills
- Event coordination
- Client engagement
- Customer support
- Enquiry handling
- Problem resolution
- Administration coordination
- Digital tools proficiency
- Microsoft Office proficiency
- Document processing
- Email handling
- Telephone etiquette
- Meeting coordination
- Team collaboration
- Communication skills
- Bilingual proficiency
- Presentation preparation
- Complaint handling
Websites, Portfolios, Profiles
LinkedIn: Ea M. Q. Arnkov
Languages
Danish
English.
Volunteering
- De grønne pigespejdere, Scout Group Leadership Member, Denmark, 2024, 2026, Collaborated with fellow volunteers on scout group leadership and coordination.
- De grønne pigespejdere, Scout Leader, Denmark, 2016, 2024, Designed and led activities for children over eight years, encouraging participation and development alongside fellow volunteers.
- VILDSKUD, 2021, 2021, Coordinated festival activities with volunteer teams across three editions of VILDSKUD and Quonga Fest.
- Quonga Fest, 2018, 2019, Coordinated festival activities with volunteer teams across three editions of VILDSKUD and Quonga Fest.
Interests
- Theatre
- Music
- Hiking
- Traveling
- Camping
Timeline
Intern — Service and Experience Management
Novicell UK
01.2026 - 05.2026
Customer Service Adviser
Royal Danish Theatre
09.2023 - 12.2025
Assistant
Johannes Smed Music
10.2021 - 10.2023
Public Administration Apprentice
Roskilde Council
09.2021 - 08.2023
Ride Operator
Tivoli
08.2019 - 10.2021
BA (Hons) Business Management Top-up - Business Management
Arden University
AP Degree - Service and Experience Management
Cphbusiness
Apprenticeship - Public Administration
Roskilde Business College and Roskilde Council
Bachelor’s Degree - Dramaturgy
Aarhus University