Summary
Overview
Work history
Education
Skills
References
Timeline
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Natalie Williamson

Cheam,Surrey

Summary

Operations and retail management professional with expertise in customer service and workforce development. Proven ability in time management, problem-solving, and effective communication. Skilled in computer applications and recognized for strong interpersonal and active listening abilities. Focused on improving operational efficiency and providing exceptional customer experiences.

Overview

23
23
years of professional experience

Work history

Customer and Trading Manager

Sainsbury's
Purley, Croydon
09.2021 - Current
  • Selected, trained and performance-managed over 80 colleagues to build a results-focused team.
  • Delegated tasks according to individual strengths to speed up project delivery.
  • Directed daily operations to achieve maximum output and minimise costs.
  • Assessed staff and team performance and regularly actioned insights to fuel improvement.
  • Anticipated and planned for department seasonal needs.
  • Utilised retail management software effectively for efficient inventory control.
  • Conducted weekly inventory checks for efficient stock management.
  • Maintained consistent performance under pressure situations due to expert time management skills.

Bartender

Prince of Wales
Cheam, Surrey
01.2017 - 03.2020
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Memorised orders in loud and busy environments to maintain speedy service at peak times.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.

Assistant bar manager

Malden Manor Public House
Worcester Park, Sutton
01.2007 - 01.2011
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Oversaw line cleaning and cellar management.

Checkout section manager

Tesco Extra
New Malden, Kingston upon Thames
10.2002 - 07.2006
  • Balanced cashier drawers at end of shifts and logged any discrepancies.
  • Completed opening and closing procedures each day.
  • Led daily operations to maintain smooth store running.
  • Dealt with customer complaints and rectified product and service issues.
  • Motivated team through providing hands-on practical support to all members of staff on duty.

Education

GCSEs - English, English literature, Mathematics, Media Studies, Geography.

The Holy Cross School
02.2007 - 09.2001

GCSEs - English, English literature, Mathematics, Media Studies, Geography.

The Holy Cross School
New Malden, Kingston upon Thames
09.1997 - 09.2001

Skills

  • Operations and retail management
  • Time management
  • Problem solving
  • Communication skills
  • Customer service and focus
  • Computer proficiency
  • Interpersonal skills
  • Workforce development
  • Active listening
  • Positive leadership attitude
  • Telephone etiquette
  • Decision-Making confidence
  • Health and Safety Compliance
  • Attention to Detail

References

References available upon request.

Timeline

Customer and Trading Manager

Sainsbury's
09.2021 - Current

Bartender

Prince of Wales
01.2017 - 03.2020

GCSEs - English, English literature, Mathematics, Media Studies, Geography.

The Holy Cross School
02.2007 - 09.2001

Assistant bar manager

Malden Manor Public House
01.2007 - 01.2011

Checkout section manager

Tesco Extra
10.2002 - 07.2006

GCSEs - English, English literature, Mathematics, Media Studies, Geography.

The Holy Cross School
09.1997 - 09.2001

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